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Regal Honda - Service Center

Lakeland, FL

4.4
2,565 Reviews

2,565 Reviews of Regal Honda - Service Center

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January 31, 2021

Great service and price. They got me an appointment quickly and had my CRV back sooner than promised. The car always gets the 5 star treatment at Regal Honda! Thank you! More

by MANLEYJASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Regal Honda responded

Thanks for the 5 stars!

January 29, 2021

I had to make 2 trips on 2 different days because parts were not in stock. I was told my car was washed on day 1 but it wasn’t. My car was washed very poorly on day 2–not vacuumed, not wiped down inside, t More

by MERCEDPROP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin Brown
Feb 01, 2021 -

Regal Honda responded

If you could please reply back with your telephone number and name so we can access your records & find out why the parts were not in stock. We apologize for the inconvenience. If you are referring to the complimentary carwash it is not a full detail, but there is an upgrade available. You can also contact Customer Service Manager, Alaina Southern at 863-333-4633/alaina.s@regallakeland.com

January 29, 2021

Why did I need to change the differential fluid on a 2020 Pilot AWD when the Honda recommends 30,000 miles? My vehicle had 14,000 miles More

by Gene8282
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Mendez
Jan 29, 2021 -

Regal Honda responded

We would love to look into this for you. If you could provide your contact information or the last 6 of the vin #, we will pull your record and see what the recommendations for service were. But as a general rule, Honda's recommendations can be based on actual mileage, but, also on time.

Feb 19, 2021 -

Gene8282 responded

008798

January 29, 2021

Great Service, Helpful and Friendly staff all around. Great work to keep my 2005 Honda Accord Hybrid running and keep it on the road Thanks Rob :) More

by M_R_EDWARDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Campisi Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Regal Honda responded

We appreciate you choosing Regal for your vehicle service/maintenance needs!

January 29, 2021

Chrissy at Regal Honda is amazing, she always provides exceptional customer service. This is what keeps us coming back to Regal Honda. In the future we continue to purchase our vehicles from Regal Honda d More

by HEIDISUE5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Regal Honda responded

Thank you for your continued loyalty to Regal and to Chrissy!

January 27, 2021

Absolutely the best service you can find anywhereI have Absolutely the best service you can find anywhere I have tried others but I always come back to Regal. The best customer experience you can ask for More

by FSP-442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Campisi Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cris Aviso, Kyle Cook, Dustin Brown, Angelo Mendez
Jan 29, 2021 -

Regal Honda responded

Thank you!!

January 27, 2021

Waited for quite some time to get a service rep but everything went quickly after that. Great environment, clean waiting area, friendly folks all around More

by chuckpit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Regal Honda responded

Sorry about the wait, we appreciate the feedback

January 27, 2021

I ALWAYS get EXCELLENT and PROFESSIONAL care from Regal Honda. They hold their teams to an outstanding work ethic. Thank you for caring. You make servicing ones car easy. More

by BRAY0001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Cook, Dustin Brown, Angelo Mendez
Jan 29, 2021 -

Regal Honda responded

Thanks for choosing Regal!

January 27, 2021

My service advisor Crissy is totally awesome! Part of the reason I still drive my Honda is because she makes it so easy to get in and out! She’s a great asset to the Honda family ! More

by SCOTTMOORECONSULTING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Regal Honda responded

Thanks, we couldn't agree more about Chrissy! Thanks for coming to Regal!

January 27, 2021

Thank you for the unexpected service that I needed on a road trip to Lakeland. I was immediately acknowledged even before I exited the car. I was kindly escorted to the service department! Great job everyo More

by KIMBAMUND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Mendez
Jan 29, 2021 -

Regal Honda responded

Glad we could get you back on the road, hope the rest of your road trip was problem free!

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