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Regal Honda - Service Center

Lakeland, FL

4.4
2,565 Reviews

2,565 Reviews of Regal Honda - Service Center

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January 27, 2021

Sometimes they get it right but usually not. This time they were faster but the car wash removed none of the bird poop or their happy face they wrote on the windshield. I feel like they only half do their More

by MVuch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2021

Every effort was made to ensure that my service was conducted in a courteous and expeditious manner. Kyle is a great service advisor. The car wash is an added bonus. More

by GCHICKERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Greenhow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Cook
Jan 29, 2021 -

Regal Honda responded

Thanks, see you next time!

January 26, 2021

David and his team answered any questions that I needed. They let me test drive the vehicle that I wanted and was able to get me financed for it. More

by chris.day84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Schultz, Cris Aviso
Jan 26, 2021 -

Regal Honda responded

Congratulations on your new vehicle!

January 26, 2021

Excellent service provided by Chrissy Hartman. I deal with Chrissy on a regular basis for routine servicing on my 2014 Honda Civic. Kudos to Chrissy! More

by espserv
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Regal Honda responded

Thank you for the feedback! We love Chrissy too!

January 26, 2021

Great service. Efficient & professional.I hesitated Great service. Efficient & professional. I hesitated spending to much time indoors because of COVID but Rob got me in & out in no time. My niece pu More

by myhappyisland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Regal Honda responded

Thanks for making the extra drive for us, all of our customer are important :) We have rocking chairs outdoors for you to enjoy

January 26, 2021

amazing customer service, any questions or concerns i had were answered. very friendly, understanding. Helped get my car quickly out of service, amazing staff. l More

by zaritarodri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Regal Honda responded

Thank you!

January 26, 2021

Too many customers not wearing masks or wearing them improperly. With the COVID positivity rate so high, people should be wearing masks to protect each other. The service, however, was exceptional, as a More

by KEBAIRD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Brown
Jan 29, 2021 -

Regal Honda responded

Thank you, we ask that all of our customers wear mask to protect our staff and other patrons. Unfortunately, some do not abide by the rules :) We do have outdoor seating if that would make you more comfortable.

January 26, 2021

Although I was very upset that this is the 2nd time I have had to have the battery replaced in the 2 years that I have owned it, I feel that Kyle tried to expedite the process for us and was very underst More

by SAZINC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Jan 29, 2021 -

Regal Honda responded

Yikes, 2 times! Well hopefully you will not have any issues with it moving forward.

January 26, 2021

I used the valet service for oil change because of covid concerns. Chrissy was very helpful and kept me informed. If service continues like this I will be happy to use their service in the future. More

by macamasal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Regal Honda responded

Chrissy's customer service is hard to beat!

January 26, 2021

Everything was perfect with exceptional customer service. That’s why I keep choosing Regal Honda for my service needs. Will definitely be back for more service and repair needs More

by KLAPUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Cook, Dustin Brown, Angelo Mendez
Jan 29, 2021 -

Regal Honda responded

Thank you, see you next time!

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