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Regal Honda - Service Center

Lakeland, FL

4.4
2,549 Reviews

2,549 Reviews of Regal Honda - Service Center

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November 23, 2020

Great experience dealing with the service department regarding several recalls on my Mini van Angelo was great, hooked me up with a loaner so I didn’t have to wait and was in contact with me throughout More

by SPARKY013
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelo Mendez
Nov 30, 2020 -

Regal Honda responded

Thank you for the great review and 5-star rating!

November 23, 2020

Another day of oil change and tire rotation. I highly recommended Regal Honda. they truly give a quality service. You won’t be disappointed. I will come there again. More

by DIEGUEZ007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Regal Honda responded

Thank you for your continued loyalty to Regal service department!

November 23, 2020

They always service my vehicle in a timely manner. They are also very friendly, professional and knowledgeable. Also, they always do great work on my vehicle. More

by GLENDASMITH654
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Regal Honda responded

Thank you Glenda!

November 23, 2020

Prompt service and very professional. Excellent attention to detail and they go out of there way to get you in and out as quickly as possible when your vehicle is for service. More

by carlosny2121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Regal Honda responded

Thank you for the great review and 5-Star review!

November 20, 2020

Adam Phillips was our service tech rep and did a great job getting us registered and in the queue. Took us two trips to get our Passport audio system working, but is well now. Nice waiting area, super c More

by TWHITAKER09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Phillips
Dec 01, 2020 -

Regal Honda responded

Thank you for taking the time to leave us feedback on your recent visit to Regal Service as well as the 5-star rating!

November 20, 2020

I would not recommend this as a dealership. The service package we bought included tire rotation at oil changes. 3 separate occasions me and my wife discovered they didnt rotate the tires. When my wife h More

by AETETLOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Maynard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Regal Honda responded

Thank you for your feedback, Please provide your name and telephone number so we can access your records and look into this for you. We take customer satisfaction seriously and would like the opportunity to improve for you. Alaina Southern Customer Service Manager 863-333-4633 alaina.s@regallakeland.com

November 20, 2020

Problem solve very efficiently. Valve stem missing when I had to buy a new tire. Dustin checked couldn’t find it replaced with a new one. More

by R-SCOTTIE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dustin Brown
Dec 01, 2020 -

Regal Honda responded

Thank you for choosing Regal for your vehicle servicing needs!

November 20, 2020

Kyle Cook was very helpful and answered my questions made me glad that I picked Honda for my purchased. Ray Taylor was very helpful also. They showed that the customer came first,. More

by Irishhagan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Cook
Dec 01, 2020 -

Regal Honda responded

Thank you for taking the time to leave us feedback on your recent visit to Regal Service as well as the 5-Star rating!

November 19, 2020

This time it took too long and was too expensive. And the clock and cd player weren't reset after the new battery was installed. I had to return the next day to have it corrected. More

by TOMTOM111
Recommend Dealer
Yes
Employees Worked With
Rob Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Regal Honda responded

Thank you for taking the time to leave feedback on your recent visit to Regal Service. We apologize for any inconvenience that you were caused. Regal takes pride in getting the job done correctly and in a timely manner. We appreciate you giving us the opportunity to correct the oversight and look forward to working with you again on any future service/maintenance needs that you may have.

November 18, 2020

Regal of Lakeland is the best dealership around. I have always had great service and the associates are always friendly and helpful. I have purchased at least 7 vehicles from them over the years and have a More

by bellower218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Regal Honda responded

7!?! That is awesome THANK YOU for choosing Regal

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