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2,546 Reviews of Regal Honda - Service Center
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September 11, 2020
I've Used 4 different dealerships in the past 35 years - Regal is by far the least desirable. Even with an appointment, I usually have to wait to sign in, wait to pay, wait to be delivered home and picked Regal is by far the least desirable. Even with an appointment, I usually have to wait to sign in, wait to pay, wait to be delivered home and picked up (and, despite what I was told when I bought the car, not only do they not provide loaner cars, they do NOT deliver the client to work if the location is not in Lakeland - even though it's only about 10 miles farther, if that in Winter Haven.) Actually, the driver of the van is one of the best parts of the service - friendly, courteous, remembers you. He's a big plus! I have only 27,000 miles - and have had at least 7 - if not more -recalls. Most of them I had not even received notice about. The first one, the back door just opened up while I was driving on a major highway. If the dog had been in the back, and not buckled in, he could have been killed! That was before my first maintenance. I was told the car would be vacuumed and washed after any work or maintenance. Last time I paid to have it detailed - it was beautiful - inside and out. The next time I decided just the regular vacuum and wash would be enough since I hadn't run it that much. I took time to take everything out of the car so it would be easy to clean. They didn't do anything - inside or outside. What a disappointment! The sales department and service department need to get together and get their stories straight - and then follow through. I bought an extended warranty and maintenance contract with Regal, so I will continue to use them, but I definitely would not recommend them to anyone.There are several Honda dealers in the area, as well as other make and model dealers that I would recommend people at least try first. Of course, maybe at this time, all service has been diminished in favor of money. More
by MA4
Verified CustomerEmployees Worked With
Kyle Cook
September 11, 2020
Regal Honda's Service Department was fast, efficient and charged a fair price for their service. I appreciated the level of communication that I received from Dustin. I will be back with our Honda. charged a fair price for their service. I appreciated the level of communication that I received from Dustin. I will be back with our Honda. More
by Jeff
Employees Worked With
Dustin Brown
September 10, 2020
The service I have received over the years from Regal has always been great! Ray Taylor is awesome and has always provided premier customer service always been great! Ray Taylor is awesome and has always provided premier customer service More
by KLPK
Employees Worked With
September 09, 2020
Mr. Rob Young was so great to work with when my CR-V needed to have the battery replaced! As always, Regal Lakeland is a wonderful dealership! -Dr. T. De Souza needed to have the battery replaced! As always, Regal Lakeland is a wonderful dealership! -Dr. T. De Souza More
by Dr De Souza
Employees Worked With
September 08, 2020
Very nice and pleasant. I really like that..You have coffee water, snacks,I really do miss the Pop Corn^^!!Maybe you can pretty bagel it and fold the top of the bag!!! My car is allways clean inside coffee water, snacks,I really do miss the Pop Corn^^!!Maybe you can pretty bagel it and fold the top of the bag!!! My car is allways clean inside and out!!^^) More
by DebbieCombee
Employees Worked With
September 08, 2020
Excellent Service from the date we bought our new cars from Michael Greenhow, SUV, Minivan, and other minivan. Michael takes care of our needs even after the sales be done! Rob Young takes care of us for from Michael Greenhow, SUV, Minivan, and other minivan. Michael takes care of our needs even after the sales be done! Rob Young takes care of us for All Services! All we need just call him! The most impressive thing, Which I will not forget that day I was standing alone awaiting for our car so went outside to get some fresh air, this guy came up to me & asking “Are you OK? Do you need anything? (It was early in morning.) He told me if I need anything just let him know “My Name is Sal” That’s Awesome! The owner takes time to take interactive with his customer! At that time I didn’t know who he was! More
by sgyung
Employees Worked With
September 07, 2020
We trust Regal Honda and the service professionals to help us care for our vehicle. They always deliver outstanding service with courtesy and clear communication. help us care for our vehicle. They always deliver outstanding service with courtesy and clear communication. More
by MARKANDBEV1982
Employees Worked With
Other Employees :
Kyle Cook, Dustin Brown
September 07, 2020
Regal Honda always does a great job, and their employees have a wonderful attitude towards the customer. I am very satisfied and will continue to have my vehicle serviced here. have a wonderful attitude towards the customer. I am very satisfied and will continue to have my vehicle serviced here. More
by jladzinski
Employees Worked With
Tim 5 star
September 06, 2020
I have never been so Impressed like they have given me and my family with the entire process I will never go anywhere else thank you! and my family with the entire process I will never go anywhere else thank you! More
by MOODYFIVE
Employees Worked With
Other Employees :
Chelsea Michael’s assistant she is amazing, John Vanella, Cris Aviso, Sonny Glover
