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Regal Honda - Service Center

Lakeland, FL

4.4
2,485 Reviews

2,485 Reviews of Regal Honda - Service Center

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August 04, 2023

Wait time - totally inappropriate! 2 hrs+ w/an appointment. Chrissy was extremely friendly and kind. Was super disappointed that the car wash was not in service-hopefully next time! More

by lgeohaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Regal Honda responded

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone, thank you!

July 30, 2023

Has an appointment at 12:30 for just a rotation. Got there 12:30 and was told the guy would “come out in a few min”. He came out at 12:50. I got a text saying I could text during the service at anyt More

by m.lopez121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Aug 03, 2023 -

Regal Honda responded

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. Please contact me at customerservice@regallakeland.com or call 863-333-4686 if you'd like to discuss further.

July 28, 2023

Kaylee was professional and business like in the process. Your finance person was great also More

by lakeland1827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept for me is the sales service , Ryan Campbell, Kaylee Killingsworth
Aug 03, 2023 -

Regal Honda responded

Thank you!

July 27, 2023

Muy contenta von el servicio. Los empleados se portaron muy bien. Excelente servicio. Recomendado al 100% More

by evelynmuniz081165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moisés
Jul 27, 2023 -

Regal Honda responded

Muchas gracias!

July 26, 2023

Always found Regal to be reliable and very friendly and cooperative.. providing transportation to and from home and regal when maintenance was completed. More

by BENNYBARTLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Regal Honda responded

We're happy to see that you had a 5-Star experience at Regal Honda, thanks for sharing.

July 25, 2023

Attention to service was great it’s the price that was a shocker thought it was outrageously high More

by fernandalawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard, Megan Barnes
Jul 27, 2023 -

Regal Honda responded

We're sorry to hear that you feel like you were overcharged. We strive to offer fair and competitive pricing, but we understand that perceptions can vary.

July 25, 2023

Always prompt and courteous service. Shuttle service great. Wish you still did the interior vacuuming and cleanings as before. More

by MELLMAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alondra
Jul 27, 2023 -

Regal Honda responded

Thank you!

July 25, 2023

Shalmav was courteous and friendly. The wait time was not long . The tech was on time More

by TCORBETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalamav
Jul 27, 2023 -

Regal Honda responded

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Regal Honda.

July 21, 2023

Prompt attention. Professional check in. Service completed ahead of quoted time at cost quoted. Most satisfied with service visit More

by rgscall
Recommend Dealer
Yes
Employees Worked With
SHALYMOV
Jul 27, 2023 -

Regal Honda responded

We’re thrilled to hear you enjoyed your experience at Regal. Thank you!

July 21, 2023

Levi did a great job! Wonderful to work with! I couldn’t have asked for a better sales person! More

by Wilma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi in sales
Jul 27, 2023 -

Regal Honda responded

Congratulations on your purchase!

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