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Regal Honda - Service Center

Lakeland, FL

4.4
2,485 Reviews

2,485 Reviews of Regal Honda - Service Center

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July 21, 2023

Everything was awesome! Levi from the sales team did a great job! Service team addressed everything and had our vehicle ready quickly! More

by Wilma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi from sales
Jul 27, 2023 -

Regal Honda responded

Thanks so much for sharing your experience with us.

July 21, 2023

Great communication and service! I've always taken my vehicle here and always had good service. More

by chadmaslanik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Jul 27, 2023 -

Regal Honda responded

Thank you for trusting Regal Honda.

July 21, 2023

They did not tell me I would be charged for brake fluid changed for $171 before they did it. I was not prepared for that cost. If they had I would have refused. More

by dbwh1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I did not get the young man’s name. He was a skinny very young man. A little shy. He is the one that didn’t tell me of the brake fluid change and the charge.
Jul 27, 2023 -

Regal Honda responded

We're sorry to hear that you had a negative experience. We strive to provide exceptional service to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication.

July 19, 2023

Pleased with the service and employees that I talked with. Planning to bring all our vehicles back to Regal Honda for service. More

by cadams195814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard, Megan Barnes
Jul 27, 2023 -

Regal Honda responded

Thank you so much!

July 19, 2023

Pleased with service and friendly atmosphere with all the employees I met. My service to our 2022 Pilot was completed in a timely manner. That was greatly appreciated while waiting. Thank you Regal Honda More

by cadams195814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard, Megan Barnes
Jul 27, 2023 -

Regal Honda responded

Thank you for trusting Regal Honda with your service needs.

July 15, 2023

I flew down from Massachusetts to pick up my new car. I wanted a very specific car, and there are only three in the United States. From start to finish everyone was extremely polite and friendly to deal More

by LoriEllis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Finance senior manager (I forget his name) Leaha, the guy who did the touchups on my car, the guy who had my plate, put on, and a few others, who I pleasantly remember their face, but didn’t catch their name💖, Sonny Glover, Clayton Fisher
Jul 27, 2023 -

Regal Honda responded

We are delighted to hear we met your expectations and trusting our team with such a big life moment. Congratulations!

July 15, 2023

Service Department - 5 ⭐️⭐️⭐️⭐️⭐️ - Service Advisor Shalymov Issac, professional and positive customer focused skills in meeting the needs of the customer More

by BAJOHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Issac
Jul 27, 2023 -

Regal Honda responded

We're happy to see that you had a 5-Star experience at Regal Honda, thank you.

July 15, 2023

Chrissy was a great person to work with. Great customer service. I will definitely be back. More

by leta.ricart
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissy Hartman
Jul 27, 2023 -

Regal Honda responded

We are so grateful for your kind words. Thank you!

July 13, 2023

I am a loyal customer of Regal Honda. I have been a customer for 15 years. More

by MICHAELBELLIVEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Greenhow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Barnes
Jul 14, 2023 -

Regal Honda responded

That's AWESMOME, thank you for choosing Regal!

July 13, 2023

They always are timely in scheduling maintenance and keeping you informed of the progress. Service rep is always friendly, smiling and cheerfull when I go in. I appreciate that. More

by hugotjude
Recommend Dealer
Yes
Employees Worked With
Michael Greenhow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Regal Honda responded

Thank you for choosing Regal Honda!

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