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Regal Honda - Service Center

Lakeland, FL

4.4
2,529 Reviews

2,529 Reviews of Regal Honda - Service Center

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July 25, 2023

Attention to service was great it’s the price that was a shocker thought it was outrageously high More

by fernandalawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard, Megan Barnes
Jul 27, 2023 -

Regal Honda responded

We're sorry to hear that you feel like you were overcharged. We strive to offer fair and competitive pricing, but we understand that perceptions can vary.

July 25, 2023

Shalmav was courteous and friendly. The wait time was not long . The tech was on time More

by TCORBETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalamav
Jul 27, 2023 -

Regal Honda responded

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Regal Honda.

July 21, 2023

Prompt attention. Professional check in. Service completed ahead of quoted time at cost quoted. Most satisfied with service visit More

by rgscall
Recommend Dealer
Yes
Employees Worked With
SHALYMOV
Jul 27, 2023 -

Regal Honda responded

We’re thrilled to hear you enjoyed your experience at Regal. Thank you!

July 21, 2023

Levi did a great job! Wonderful to work with! I couldn’t have asked for a better sales person! More

by Wilma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi in sales
Jul 27, 2023 -

Regal Honda responded

Congratulations on your purchase!

July 21, 2023

Everything was awesome! Levi from the sales team did a great job! Service team addressed everything and had our vehicle ready quickly! More

by Wilma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi from sales
Jul 27, 2023 -

Regal Honda responded

Thanks so much for sharing your experience with us.

July 21, 2023

Great communication and service! I've always taken my vehicle here and always had good service. More

by chadmaslanik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Jul 27, 2023 -

Regal Honda responded

Thank you for trusting Regal Honda.

July 21, 2023

They did not tell me I would be charged for brake fluid changed for $171 before they did it. I was not prepared for that cost. If they had I would have refused. More

by dbwh1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I did not get the young man’s name. He was a skinny very young man. A little shy. He is the one that didn’t tell me of the brake fluid change and the charge.
Jul 27, 2023 -

Regal Honda responded

We're sorry to hear that you had a negative experience. We strive to provide exceptional service to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication.

July 19, 2023

Pleased with service and friendly atmosphere with all the employees I met. My service to our 2022 Pilot was completed in a timely manner. That was greatly appreciated while waiting. Thank you Regal Honda More

by cadams195814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard, Megan Barnes
Jul 27, 2023 -

Regal Honda responded

Thank you for trusting Regal Honda with your service needs.

July 19, 2023

Pleased with the service and employees that I talked with. Planning to bring all our vehicles back to Regal Honda for service. More

by cadams195814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard, Megan Barnes
Jul 27, 2023 -

Regal Honda responded

Thank you so much!

July 15, 2023

Service Department - 5 ⭐️⭐️⭐️⭐️⭐️ - Service Advisor Shalymov Issac, professional and positive customer focused skills in meeting the needs of the customer More

by BAJOHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Issac
Jul 27, 2023 -

Regal Honda responded

We're happy to see that you had a 5-Star experience at Regal Honda, thank you.

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