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Regal Honda - Service Center

Lakeland, FL

4.4
2,520 Reviews

2,520 Reviews of Regal Honda - Service Center

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June 21, 2023

Everyone at the dealership is super friendly! They made you feel like part of their family. Chayton was amazing :) More

by merygyanez
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chayton Wodecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Jenner
Jun 21, 2023 -

Regal Honda responded

I’m happy to hear that our team provided you with excellent service. Thank you for choosing Regal Honda.

June 18, 2023

They were convinced that it was a privilege to buy from them. Was pushed out without everything that I paid for. More

by Name
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Michael Greenhow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Regal Honda responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. Please contact me at customerservice@regallakeland.com or call 863-333-4686 to discuss.

June 17, 2023

Appointment means nothing! I had a 9 AM appointment and they still had not gotten to my car by 1:30 PM. Advisor. Jessica was rude and unprofessional. Talking to other people an More

by r_fink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chrissy Hartman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Advisor. Jessica needs to be retrained in customer service.
Jun 19, 2023 -

Regal Honda responded

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. Please contact me at customerservice@regallakeland.com or call 863-333-4686 to discuss.

June 17, 2023

An appointment does not mean that is when your car will be worked on. Communications suck! More

by r_fink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chrissy Hartman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica should be fired
Jun 19, 2023 -

Regal Honda responded

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. Please contact me at customerservice@regallakeland.com or call 863-333-4686 to discuss.

June 16, 2023

Christy was the utmost professional. She took the time to explain everything that is wrong with my car. You're lucky to have her! More

by diazdaisym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Regal Honda responded

Chrissy is a customer favorite. We really appreciate all she does.

June 16, 2023

From the beginning to the end of my visit, the salesman and financial department were very helpful with all questions I had. More

by Ariana Magana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salesman Jayden
Jun 19, 2023 -

Regal Honda responded

We have a great team! Congratulations on your purchase.

June 14, 2023

Great customer service and staff very courteous! Ms. Hartman simply the best! Everyone is very helpful! More

by DAGLISHV
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissy Hartman
Jun 16, 2023 -

Regal Honda responded

Chrissy is a customer favorite. So happy to hear you had a great experience at Regal Honda.

June 13, 2023

Always awesome Michael has sold me two cars in the last 6 years. He is amazing More

by deahsquinlivan
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 06, 2023 -

Regal Honda responded

Thank you. See you next time!

June 13, 2023

Good but needed to have all the parts available after more than 2 weeks Parts More

by sjgonzo81
Recommend Dealer
Yes
Employees Worked With
Jessica Torres. She was a 5 out of 5 with her service. But Honda didn't have all of the parts available after a more than 2 week wait.
Jun 13, 2023 -

sjgonzo81 responded

Customer Service was great. The only dissatisfaction was I waited over 2 weeks to get all the parts and they didn’t have the parts as of then. I’m still waiting to hear when the parts will be in.

June 13, 2023

This dealership has some very good employees that provides top notch customer service to its customers. More

by smallville_dann
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard
Jun 13, 2023 -

Regal Honda responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience at Regal.

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