Regent Dodge

After trying to schedule an appt online that I never received a response too, I took my car in Wed morning @8am due to an ABS light being on, traction control light on, cigarette power not working, truc received a response too, I took my car in Wed morning @8am due to an ABS light being on, traction control light on, cigarette power not working, truck release not working & door lock button not working. Was told someone would call me that afternoon. (yeah right) I called at 5pm since I hadn't heard from them, (Surprise) no information but was told they would call in the AM. Thursday around 1pm I called again since I never heard from them. Basically they can't fix the items mentioned above, don't know the cause but can have the technician call me & he can explain. Great service and knowledgeable mechanics, yep. What a place! I knew NOT to buy a Dodge due to their reliability but my wife liked it better than the other car I was looking at. :( Terrible quality built in to the car but I think the service department has to be just the icing on the cake. No wonder their market share continues to decline. IF you have to buy a Dodge at least find another dealership you can use for purchasing and servicing. More

This was our first and last visit to Regent Dodge. My This was our first and last visit to Regent Dodge. My son’s 2004 Dodge Neon SRT stalled and would not start so the car had to be towed to the close This was our first and last visit to Regent Dodge. My son’s 2004 Dodge Neon SRT stalled and would not start so the car had to be towed to the closest Dodge dealer which happened to be Regent Dodge. They provided a print out that states "bad cell-replace" for the battery and did warranty work for an alternator wire. This car has had similar problems and it has never been a bad battery. The problem has been the alternator or another electrical issue that has been warranty work with no charge for swapping out the discharged battery. We had this battery tested at 3 locations. 1.) Interstate Battery System of Music City; 2.) Regent Dodge (second test) and 3.) Lebanon Dodge, all the consecutive tests show that the battery is good including the second test at Regent Dodge. We have proof that there is nothing wrong with the original battery. They charged us $47.00 to replace the battery. When we spoke to Dan Downey - General Manager and asked him to waive the fee because the original battery is good; he said, "No, you asked us to change the battery". Again, the only reason we asked that the battery be replaced with another battery that we provided; is because of the printout that they gave us stating the original battery is bad. To me this is outright fraud, they know the battery is not bad even after the second test they performed but insist on charging for work that did not need to be done. BEWARE. More