Regional Hyundai - Service Center

Micah is extremely knowledgeable and extremely nice. He goes above and beyond to help to help out his customers. I would recommend him to anybody that is looking to buy a vehicle. He goes above and beyond to help to help out his customers. I would recommend him to anybody that is looking to buy a vehicle. More

They replaced my engine under warranty, and I've had to have the car towed to them once, and the service manager came to my home a second time and had to have the car brought back in again. The 3rd time it have the car towed to them once, and the service manager came to my home a second time and had to have the car brought back in again. The 3rd time it started making soooo many noises I took it to another hyundai certified dealer service center and not only did you not tighten any bolts down to the point that parts are falling off my car. But you STOLE some things too, like a $810 splash guard. More

I bought a 2015 Sonata in March 2018 from Regional. The motor quit in June so I had it towed to them for warranty work on June 11. Today is July 23 & they STILL haven't fixed my car. That's 6 weeks! motor quit in June so I had it towed to them for warranty work on June 11. Today is July 23 & they STILL haven't fixed my car. That's 6 weeks! More

I would highly recommend Regional Hyundai it was a great experience finding the right car for our family. Mr. Jermiane Jacobs keep us comfortable and answers our questions well and stayed with us throughout experience finding the right car for our family. Mr. Jermiane Jacobs keep us comfortable and answers our questions well and stayed with us throughout the end. They also keep in touch even after sales if we have any questions. More

Excellent Customer Service I recently had to replace the battery in my 2015 Elantra and it caused my radio to stop working. I called Regional Hyundai because they have helped me I recently had to replace the battery in my 2015 Elantra and it caused my radio to stop working. I called Regional Hyundai because they have helped me with other issues before. I spoke with Wayne on the phone and he told me to come by and they would take a look at the radio issue no charge no appointment needed. I got there and within less than 15 minutes my radio had been fixed, they had to replace a fuse. They didn't charge me a dime! Joe and Wayne took great care of me. Like I said this is not the first time I've used Regional Hyundai for service on my Elantra. My experience with them has always been excellent. They really have great customer service and are very committed to taking care of the customer. I highly recommend them! More

Purchased a 2020 Hyundai Venue Denim Blue Edition 2/20/20. On 6/8/20 I needed to use my horn for the first time to alert another driver and to avoid a collision and the horn did not work. I immediate 2/20/20. On 6/8/20 I needed to use my horn for the first time to alert another driver and to avoid a collision and the horn did not work. I immediately called Regional Hyundai to let them know as it is a safety issue. They informed me they were happy to take a look but did not have a loaner vehicle. We arranged for me to bring the vehicle 6/11/20. That day I called and was informed there was no another vehicle to loan to me, despite having previously advised me if needed they would pull a car off the lot. The a/v system in my Hyundai also will intermittently sound scratchy or the screen will stay black and I have to unplug and plug my phone back in. I also noticed oil spots on the ground in my driveway. Regional Hyundai had me bring the car in 6/11. When I advised the service advisor Wayne that the a/v system had issues he advised me that “maybe the phone are car weren’t compatible”. I said that I found it very hard to believe that a brand new 2020 vehicle with Apple car play would not be compatible with a brand new iPhone 11 Mac Pro. Wayne got about 6 inches from my face and got loud and said “if you’d listen to me I’m trying to tell you something!!” I asked Wayne if he had just gotten closer to me to which he replied “I sure did and I’m going to get even closer if you continue to be a smart xxx”. Was I being a smart xxx? Likely. Do I have a four month old car with multiple issues, two of which are major, one being a safety issue? Yes. Am I the customer? Yes. The owner of the dealership did not care when I advised him of what Wayne called me. Another customer witnessed and heard Wayne and even went with me to the owner of the dealership. When I purchased my vehicle I was also advised oil changes and scheduled maintenance were included for three years, only to be told 6/11/20 that it only covers an oil change every six months, and it does not even cover synthetic oil as I was lead to believe. They will lie to close the sale. When you have issues with the car, they will attack you verbally. When your vehicle is in their possession for eight days they will not call to give you a status update. I had to call and check on the vehicle myself. More

Very disappointed. Went in last minute because my turn signal did not work. On my way there my window got stuck down which I brought to them before and they said they did not have time to fix it. This tim signal did not work. On my way there my window got stuck down which I brought to them before and they said they did not have time to fix it. This time when I brought it in again they said they did not have time to fix my window even though it was about to rain and I'd have to come back in another time for it. How am I supposed to bring it back another time to fix the window if it's about to rain out. They also said the part that I needed for the other issue is going to be $40. I called around and found it $15 at Firestone. Very disappointed in their customer service. Will not buy a car from Hyundai again. More