When I originally purchased my lease a few years ago, I could not have been more happy: people were great and it all went quickly and smoothly and I left thinking I had a great car. Years went by, and I did happen to notice every time I used them for service there was another scratch on my car after... whatever, no big deal, I just don't use their service or car wash once the lease is up, right? Time comes to by the car, I have already met with them once and go to finalize financing for the purchase so I return the second time; and no one had any idea I why I was coming back. We have to go through the whole dog and pony show again, just to decide an hour into it, that I do want to buy the car. Then every time we have a question, some guy (who isn't the main guy I'm dealing with, has to run to an office somewhere... wait 20 min to get an answer... then returns. We're told they do this because they can't discuss private details in an open space, such as social security numbers etc. Okay, fine, I get it... but then after the 2nd return trip from mystery man, then we decide to try a specific financing, so now the main guy asks me all my private info in the same space he just told me he wasn't allowed to ask those questions. So, that happened... so after he has my social, income, etc. Then a third guy comes down with a financing option that is finally close to what a private bank had told me they could give me (that I knew going into the meeting, hours ago.) The jist? 3.5 hours in a (at least 7 year old, poorly cushioned) office chair, three different managers that all had different scribbles on a minimum of 20 sheets of papers, where I probably talked to each manager a total of 4 min face to face time (minus all the running to the office)... and I got my car. 3.5 hours to finance a car at the same rate I knew I had, when I walked in there wanting to purchase my car.
The people were nice, and friendly, the main guy who seemed like his role was to babysit us more than anything, was very personable... but do i feel like I got a great deal or was well taken care of? Not at all. Seemed like it was a parody of how car salesmen work from an old sitcom. I've been told I should always buy online, I'll probably look into that for the future.