Back

Lexus of Montgomery

Montgomery, AL

4.9
546 Reviews

911 Eastern Boulevard

Montgomery, AL

36117

Directions

By Type

Showing 546 reviews

April 22, 2024

Donni, Tony, Tenille, and Angelo were a pleasure to work with on my purchase decision. Ashley in service is outstanding at her job! I love my new car! More

by ccoker40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony, Donni, Tenille, Angelo
Apr 22, 2024 -

Lexus of Montgomery responded

We're so glad to know our team at Lexus of Montgomery made your car buying experience a pleasure! We'll be sure to pass along the kind words. Enjoy your new ride!

April 20, 2024

Employees are professional and courteous. Work was done quickly and thoroughly. Overall pleasant experience. Will definitely continue to use this dealership. More

by Catherinecook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Apr 22, 2024 -

Lexus of Montgomery responded

Catherine, we're glad to know you had a pleasant experience with our team at Lexus of Montgomery. We appreciate your kind words and look forward to serving you in the future!

April 08, 2024

Julian Cotton (sales representative) Donni Crozier (general sales manager) My worst car dealership experience! Never again!! More

by fmoreman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Donni Crozier
Apr 16, 2024 -

Lexus of Montgomery responded

Frazier, I'm really sorry to read about your experience. This is not the level of service we aim for and it's disappointing to know that you left feeling this way. We'd appreciate an opportunity to discuss this further with you directly so we can better understand what happened and work towards a resolution. Please reach out when convenient for you. Thank you, Heather Morrison - Customer Relationship Manager - (334) 272-7147

April 03, 2024

All's well that ends well following my disappointing March 15th Lexus RX350H purchase. The Service Department finally located the missing key fob that got accidentally switched. The sales paperwor More

by reinera
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill Stokes
Apr 04, 2024 -

Lexus of Montgomery responded

Thanks for sticking with us and giving us the chance to make things right. We're glad you're enjoying your RX 350h and your key fob was finally located by our service team. If there's anything else we can do for you, please let us know, as your complete satisfaction is the priority at Lexus of Montgomery!

March 26, 2024

Purchased a Lexus RX350H at dealership on March 15, 2024. Traded a 2014 Lexus as part of sale which had missing key fob. They quoted price of key fob at $220 but billed my Am Exp at $330. Also never received More

by reinera
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
none of these sales reps assisted in sale
Mar 27, 2024 -

Lexus of Montgomery responded

I'm sorry to read about your experience with the key fob pricing and the apparent lack of knowledge on our part regarding the RX 350h features. This is not indicative of how we want any customer to feel after leaving our dealership. I'd like an opportunity to rectify this situation, please reach out so we can discuss further details and find a resolution for you. Thank you, Phillip Moody - General Manager - 334-272-7147

March 17, 2024

I like the service department they have been doing a good job. Appreciate the support I have received More

by BB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary from the service department
Mar 18, 2024 -

Lexus of Montgomery responded

We're glad to know our service department at Lexus of Montgomery has been able to provide you with the support and quality work that you deserve. Thanks for sharing your experience!

March 01, 2024

Carrie did a great job. She was very patient, helpful and accommodating. The delivery was great and I love my new car….named Carrie, of course! More

by Bmspivey71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carrie Coker, Ramona King, Mr. Crozier
Mar 01, 2024 -

Lexus of Montgomery responded

We're so glad to know that you had a great experience with us at Lexus of Montgomery and are loving your new car! It's wonderful to see how much you appreciated Carrie's help. Safe travels!

February 24, 2024

Everyone was really nice, but somethings wasn’t clear not asking the right questions about the contract More

by Sadams5857@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carter
Mar 19, 2024 -

Lexus of Montgomery responded

We appreciate your feedback and we're glad to know our team at Lexus of Montgomery was nice. We'll strive for clearer communication in the future, especially regarding contracts. Thanks for bringing this to our attention, and if you have any ongoing questions or concerns, please don't hesitate to give me a call. Thank you, Verne Hilt - Internet Sales Manager - 334 270 0605

February 19, 2024

Time with Calvin is great no pressure answers all the questions and he’s very helpful. More

by nruiter23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Calvin
Feb 19, 2024 -

Lexus of Montgomery responded

Thank you for this high-star rating of Lexus of Montgomery! We will pass along your appreciation to Calvin. Take care!

February 06, 2024

Kevin always handles the service on my vehicle professionally. He lets me know what the cost will be up front and keeps me informed of the progress . More

by lcobb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Triest
Feb 06, 2024 -

Lexus of Montgomery responded

We're glad to know that Kevin has been providing you with excellent service at Lexus of Montgomery. It's important for us to keep our customers informed and satisfied. Thanks for the positive feedback!

1
...