Toyota of Montgomery - Service Center

2hr10min wait for a service to be finished is a little bit excessive when it’s a booked appointment at a certain time. bit excessive when it’s a booked appointment at a certain time. More

Service representatives came to my car immediately when I pulled up. They were friendly and professional. Jericho took over my service and provided excellent care from beginning to end! pulled up. They were friendly and professional. Jericho took over my service and provided excellent care from beginning to end! More

Great, professional, prompt customer service. My wait time was limited, I was greeted with kindness. My wait time was limited, I was greeted with kindness. More

The factory service at 5,000 miles on my vehicle was fast and complete . I made an appointment in advance and the dealership was eager and waiting. Only issue was a low tire pressure on one of my tires aft and complete . I made an appointment in advance and the dealership was eager and waiting. Only issue was a low tire pressure on one of my tires after the service. I fixed that myself with no problem. Great and friendly service ! More

I don't know very much about this dealership but I do know the service advisor was excellent. Very professional very friendly from the minute he came to my car. know the service advisor was excellent. Very professional very friendly from the minute he came to my car. More

I have been trying to get a warranty item fixed on my car for almost a year. There are mold spots under the clear film protection on my car. They said it was covered under the warranty. They would have to st for almost a year. There are mold spots under the clear film protection on my car. They said it was covered under the warranty. They would have to strip the film off and clean it and then replace it. I have been going up there, calling them and all i get is the runaround. Told me to take it to the body shop which I did. Took pictures of it and never heard back. I called and they said to go back to the service dept and they would handle it. The service dept said the body shop would fix it. Now they said bring it back in and they would see if someone would take care of it???? This has been going on since November 2022. I have the original invoice where they wrote it up to be fixed. Can someone please help me? I have been a loyal customer and have bought several Toyotas from this dealership and all my services have been done by them. More

When I bought my new vehicle in Dec 2022 from Lynch Toyota, I was told I would get 2 key fobs. I wasn’t told they were on back order until I had signed all paperwork and asked for the second key. I onl Toyota, I was told I would get 2 key fobs. I wasn’t told they were on back order until I had signed all paperwork and asked for the second key. I only received 1 and was told they were on back order since October 2022. I have been trying to get my 2nd key ever since. Finally, I got Toyota Home Office Customer Service on the phone with Montgomery Toyota as it’s closer to me.. Montgomery Toyota said I could come in a week later and get my key. The lady spoke to parts and said it was ordered. Today I go to my appointment and 30 minutes after being there, a service guy called and said my key fob wasn’t in. Someone failed to order it. I now have to make another 40 minute drive into town next Thursday to hopefully get the new one. Very poor service. I had a bad experience for my initial service appointment at this dealership too. It certainly isn’t as friendly and dependable as McConnel Honda or the previous Toyota dealership. I’ve owned 4 other Toyotas but doubt I’ll ever purchase another one due to the service and lack of care! The reason I bought from Lynch Toyota was because Montgomery Toyota wanted to add $5000 to purchase price. In the end Lynch Toyota added an extra $1000. I would never buy from either dealership again. More

Came in for my 20k Toyota Care service and they didn't rotate my tires, let alone look at my tires. I am now questioning whether they even bothered to change my oil or do any of the scheduled service ite rotate my tires, let alone look at my tires. I am now questioning whether they even bothered to change my oil or do any of the scheduled service items. More