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Reliable Chevrolet - NM
Albuquerque, NM
5,596 Reviews
Reliable Chevrolet prides itself on outstanding customer service, and we honor Dealership Employees who excel in Chevy Sales customer satisfaction. Reliable Chevrolet continues to work daily on providing every customer with the finest customer service experience attainable. New Chevrolet vehicles are arriving daily. Used Chevrolet Vehicles are among the most reliable and sought after vehicles in the New Mexico market. Reliable Chevrolet grows stronger every day with new customers. We are always striving to excel in Chevrolet Sales and Chevrolet Service and Chevrolet Parts and Commercial vehicles. We look forward to providing each customer with a unique & personalized touch that puts us among the top Chevrolet Dealers in New Mexico.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,596 reviews
January 30, 2025
Mostly my negative comment is around the fact that communication was a hundred percent lacking. I kept making calls and leaving messages and never got phone calls back. I was supposed to get a call wi communication was a hundred percent lacking. I kept making calls and leaving messages and never got phone calls back. I was supposed to get a call with a final estimate, and that never happened. It took six days for them to do standard repairs and maintenance. The whole time I was forced to worry that I may not have the money to pay for the work and would loose my car to a mechanics lean because noone called me back and i had no say in how they would proceed. One of the things I asked for wasn't even done, a full detail. The one time I got somebody to answer the phone when I called, they mentioned that the repair to my mirror was in progress and said that the mechanic noted that I needed new tires. I found this interesting because new tires were the primary reason for bringing the vehicle in. Now, for the last two days, I've been calling in leaving voicemails that the sensors on my mirrors were no longer working meaning someone either broke the sensor mechanism or failed to reconnect them. I also reported that the oil change sensor is reading 22% life on the oil. One of the things I asked for and paid for was an oil change. Either it wasn't done or someone forgot to reset the sensor. Either way, three calls and three messages later and I'm still waiting for someone to respond. I will be reaching out to the general manager next. Also, you should note that I called the service center fifteen times, only once did someone actually answer the phone. I did not consider this a good customer experience. I was very disappointed. I purchased two vehicles from this dealership, I've referred family and friends to this dealership as well. I can't do that in good faith anymore. Staff should say what they mean, mean what they say, a follow through on thir promises. More
by KAREN.LANGEVIN
Verified CustomerEmployees Worked With
Ryan, other service staff
January 29, 2025
Brandon was very helpful and friendly when it came to the car buying experience. He went above and beyond to make the experience enjoyable. Would definitely recommend him to others looking for a car. car buying experience. He went above and beyond to make the experience enjoyable. Would definitely recommend him to others looking for a car. More
by Sbsarge1997
January 29, 2025
Very good service. Ben explained everything so well, Thank you. We would recommend your dealership. Ben explained everything so well, Thank you. We would recommend your dealership. More
by 2001lala
January 29, 2025
Thank you for you help on my new car I really appreciate it great customer service it great customer service More
by Nahiomy25
January 28, 2025
Outstanding! Friendly atmosphere. Process went fast . No games played. Straight to business. Sales person was knowledgeable Friendly atmosphere. Process went fast . No games played. Straight to business. Sales person was knowledgeable More
by Curiousmonkey37
Employees Worked With
January 28, 2025
Salesman was very helpful explained questions about vehicle. Helpful setting up apps on phone and car. vehicle. Helpful setting up apps on phone and car. More
by ROBERTAAPODACA
Employees Worked With
January 28, 2025
Easy to check in and out but no to happy about the credit card fee passed on to the customer. Not their fault understandable it is a corporate decision. Still lame though ! card fee passed on to the customer. Not their fault understandable it is a corporate decision. Still lame though ! More
by WAYNE.07
Employees Worked With
Ryan
