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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
921 Reviews

921 Reviews of Reliable Chevrolet - NM - Service Center

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November 12, 2024

Service and maintenance took longer than quoted, however a discount was applied to the total charge. Car is working well More

by JMMontoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McCray
Nov 13, 2024 -

Reliable Chevrolet - NM responded

Thanks for your feedback! We appreciate your understanding regarding the service time and are glad you enjoyed the discount. It’s great to hear your car is running well now. We’re always here to help!

November 12, 2024

Service was ok but the car wash wasn’t; the hood wasn’t dried and when I got home I had white water stains all over the hood and roof. More

by GVSMALLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 13, 2024 -

Reliable Chevrolet - NM responded

It’s important to us that every part of your visit, from service to final details, is completed with care. To ensure this is fully addressed, please feel free to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or you can connect with our Service Director, Cory Reeves, at creeves@vtaig.com or 505-338-5932.

November 11, 2024

Aaron did an outstanding job! ! However, the service team failed to inform him of issues that arose with the equinox repair that resulted in a longer wait time More

by lucindamharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron with the service department
Nov 12, 2024 -

Reliable Chevrolet - NM responded

Lucinda, thanks for the fantastic feedback! We're thrilled to hear Aaron exceeded your expectations. We appreciate your insights about the service team and will work on improving communication to ensure a smoother experience in the future. Your input helps us get better!

November 09, 2024

So the gentleman that checked us in and called me later in the morning to let me know that the shop was closing due to the weather was very unprofessional and when I asked, what am I supposed to do without More

by Angelatello429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristano Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc used car sales
Nov 12, 2024 -

Reliable Chevrolet - NM responded

We understand how frustrating it can be when communication falls short, especially in situations like this. We appreciate your acknowledgment of the support you received from the used dealership side and will ensure that your experience is addressed accordingly. If you'd like to discuss this matter further or need additional assistance, please don't hesitate to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. Alternatively, you can contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

November 09, 2024

The service that we have received in the past year has been excellent. The people at the desk has been very professional and we thank you for your outstanding service and keeping a car in the best of shap More

by sdanjeppys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan C. Pierce
Nov 11, 2024 -

Reliable Chevrolet - NM responded

Thanks! We’re thrilled to hear you’ve had such a positive experience with our team. Your kind words motivate us to keep delivering top-notch service. We appreciate your support and look forward to continuing to help you maintain your car in excellent shape!

November 07, 2024

Everyone was polite and explained everything they called for a Lyft and when my car was ready the called for a Lyft to bring me back to the dealership More

by UNMBRAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 11, 2024 -

Reliable Chevrolet - NM responded

Thank you! We’re thrilled to hear about your positive experience with our team. Providing excellent service is our priority, and we’re glad you found everything helpful. Your feedback means a lot to us!

November 07, 2024

This dealership is clean and well organized. The gentleman who helped me was very kind. More

by Danielle Huesing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember the employees name.
Nov 09, 2024 -

Reliable Chevrolet - NM responded

Thanks for your kind words, Danielle! We're glad you had a positive experience at our dealership. Our team takes pride in providing a clean and welcoming environment. We appreciate your feedback and hope to see you again soon!

November 07, 2024

I took in my truck and it was great customer service and the workers were ready to help at anytime. More

by jeremynaranjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel from service
Nov 09, 2024 -

Reliable Chevrolet - NM responded

Thanks, Jeremy! We're thrilled to hear you had a great experience with our team. Providing excellent customer service is our priority, and your feedback motivates us to keep up the good work. We look forward to seeing you again!

November 07, 2024

Ryan wish I got his last name was a great help with getting me back on the road and helping me anyway possible making 50+ mile trip with out being totally frustrated. More

by NICK92RILEY2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Nov 11, 2024 -

Reliable Chevrolet - NM responded

Thanks for the awesome feedback, Nick! We're thrilled to hear Ryan was able to assist you during your trip. Our team is always here to help, and we appreciate you taking the time to share your experience. Safe travels!

November 06, 2024

Thank you Ryan for exceptional service, you are a rockstar. I appreciate Reliable and the turn around in customer service. Drastic change from before. Thank you again. More

by niki311420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Nov 07, 2024 -

Reliable Chevrolet - NM responded

Niki, thank you for your fantastic feedback! We're thrilled to hear about your positive experience and the improvements in our service. Ryan truly is a rockstar, and we appreciate your support as we continue to enhance our customer experience. Looking forward to serving you again!

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