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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.1
1,053 Reviews

1,053 Reviews of Reliable Chevrolet - NM - Service Center

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December 05, 2024

The agent that helped me was great. Communicated well with me. By far the best service experience I’ve had at this dealership since ever. More

by SEANAMALLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan??
Dec 06, 2024 -

Reliable Chevrolet - NM responded

Thank you for sharing your positive experience! We're delighted to hear that our team member provided excellent communication and made this your best service visit yet. We look forward to continuing to exceed your expectations in the future!

December 02, 2024

Took too long to diagnose it and never did fix it. Said they were waiting on parts which I find that hard to believe. More

by randyc
Recommend Dealer
No
Employees Worked With
Service department
Dec 04, 2024 -

Reliable Chevrolet - NM responded

We understand your frustration regarding the delay in diagnosing and addressing your vehicle's issue, as well as your concerns about the parts availability. Providing timely and effective service is a priority for us, and it’s disappointing to hear we fell short in your case. To address this matter further and ensure your concerns are fully resolved, we encourage you to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. You can also contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

December 02, 2024

The overall service was excellent. I highly recommend this dealership to all. Hats off to Ethan and the team. More

by TJENSON2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Podhajecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Reliable Chevrolet - NM responded

Thanks for the kind words! We're thrilled to hear you had an excellent experience with Ethan and the team. Your recommendation means a lot to us, and we look forward to serving you again in the future!

December 01, 2024

They need to take a hard look at customer service, timely service that leads to customer satisfaction. More

by JMILLER9303
Recommend Dealer
No
Employees Worked With
Ryan
Dec 03, 2024 -

Reliable Chevrolet - NM responded

We understand that timely service and customer satisfaction are key to creating a positive experience. We take this seriously and are committed to addressing any concerns regarding customer service. We would like to further discuss your experience and work towards a resolution. Please feel free to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. Alternatively, you can contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

December 01, 2024

The tech forgot to put the key to my wheel locks back in my truck. The service center refused to do anything to make it right. My only recourse was to drive back to pick it up. They would not deliver or mai More

by OTERO505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center
Dec 03, 2024 -

Reliable Chevrolet - NM responded

We understand the frustration of having to make an extra trip, especially when it could have been avoided. Our goal is to always provide a positive experience, and it seems we missed the mark in your case. We want to make sure that this issue is resolved to your satisfaction. Please feel free to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

November 28, 2024

My service was done insufficiently, my vehicle due to the service damaged my garage floor. I am and was very disappointed and dissatisfied with the services provided on a simple oil change service. More

by ADANMAG11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron in Service
Dec 03, 2024 -

Reliable Chevrolet - NM responded

We understand your frustration and disappointment with your recent experience. A routine service like an oil change should never lead to the issues you’ve described, including damage to your garage floor. We take situations like this seriously and want to ensure we address your concerns thoroughly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

November 28, 2024

Service was amazing fast and efficient ! Would recommend to all family and friends ! Definitely a stress free process ! More

by TT03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Charles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Podhajecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Olguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Jenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Madrid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon McLamb
Dec 02, 2024 -

Reliable Chevrolet - NM responded

Thanks for the fantastic feedback! We’re thrilled to hear you had a fast and efficient experience. Your recommendation means a lot to us, and we’re here to make every process as stress-free as possible. Looking forward to serving you and your loved ones again!

November 28, 2024

It’s a great dealership, overall good experience. Service took a little longer than expected More

by NBURNSIDE143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Reliable Chevrolet - NM responded

Thanks for your feedback! We're glad you had a great experience overall. We appreciate your patience and are always looking for ways to improve our service times. Your insights help us serve you better!

November 27, 2024

After my vehicle gad an issue we took it in to dind out what happened and was told that there was no way for them to get a diagnostic run on my vehicle unless scheduled it for four weeks ahead of time and More

by Mariarose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Dec 02, 2024 -

Reliable Chevrolet - NM responded

We understand how important your vehicle is to you, especially when you rely on it for work. It's also concerning to hear about the lack of basic maintenance and the condition of your vehicle when you picked it up. This is not the level of service we strive to provide. We’d like to resolve this matter and ensure it doesn't happen again. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

November 27, 2024

I've been coming to the dearlship for a few years now. Only issue I have is the wait to get your vehicle inspected if there is any issues I took it in and had to wait 2 weeks to be told finally it still h More

by JUANITA_ARAGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Avalos
Dec 02, 2024 -

Reliable Chevrolet - NM responded

We understand the frustration of long wait times for vehicle inspections, and we apologize for the inconvenience this has caused you. We strive to balance efficiency with thoroughness, and your feedback is invaluable as we work to improve. To address your concerns, we recommend reaching out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

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