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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.1
987 Reviews
Call Service Center (505) 216-2993

986 Reviews of Reliable Chevrolet - NM - Service Center

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October 12, 2024

Took my car in two days after I bought it for a problem with my tire. They “fixed” it quick but didn’t complete the whole problem. Need to go back for them to reset items. Waste of time and gas. More

by Psauser1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Podhajecki
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Madrid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon McLamb
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Oct 14, 2024 -

Reliable Chevrolet - NM responded

We appreciate your feedback and are sorry to hear about your experience. We strive for thorough service and understand the inconvenience of having to return. Your input helps us improve, and we’re committed to ensuring your next visit is seamless. Thank you for bringing this to our attention!

October 12, 2024

Took my truck in to get fixed and pick it up payed over $600.00 hundred dollars for it not to be fix. They charged over $450.00 to look at my truck for a $50 part to change out and didn't even fix my truck More

by Raymund Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
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Oct 15, 2024 -

Reliable Chevrolet - NM responded

We understand how frustrating it can be to invest time and money into repairs, only to feel unsatisfied with the outcome. Our goal is to provide reliable service, and it's concerning to hear that we fell short in your case. We would appreciate the opportunity to address your concerns directly. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further. You can also reach out to Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932. We are here to help resolve this matter and restore your confidence in our service.

October 12, 2024

3 hrs to long for oil change they don't carry my filters n have to order them each service very frustrating More

by DALLASWILLIAMS2424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Oct 14, 2024 -

Reliable Chevrolet - NM responded

Thanks for your feedback, Dallas! We’re glad you had a good overall experience, but we understand the wait and filter availability can be frustrating. We’re working to improve our inventory and service times. Your input helps us get better, and we appreciate your patience!

October 12, 2024

Pleasant service staff. Car finished ahead of scheduled time. All issues explained thoroughly and in an understandable manner. More

by MRENEE.HOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cord
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Oct 14, 2024 -

Reliable Chevrolet - NM responded

Thanks for your fantastic feedback! We're thrilled to hear you had a positive experience with our team and that your car was ready ahead of schedule. Providing clear explanations is important to us. We look forward to serving you again!

October 12, 2024

the ceramic coating detail left my vehicle with micro scratch swirls all over my paint job. very inconvenient to have to go back and it still didn't get resolved. now it looks worse scratches are still More

by Bboekeloo914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benjamin Henry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Reliable Chevrolet - NM responded

It’s disappointing to hear that the service did not meet your expectations and even made the situation worse. We truly value your feedback and want to ensure this is addressed properly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further. Additionally, our Service Director, Cory Reeves, is also available at creeves@vtaig.com or 505-338-5932, and he will be happy to assist in resolving these concerns.

October 11, 2024

The service received from Aaron was the best I have received in the 3+ years I have been getting my vehicle serviced at Reliable Chevrolet. More

by COURTKATKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Oct 14, 2024 -

Reliable Chevrolet - NM responded

We’re thrilled to hear about your positive experience with Aaron. Our team strives to provide top-notch service, and it’s great to know we’ve met your expectations. We look forward to seeing you again at Reliable Chevrolet!

October 11, 2024

Always nice and easy to work with not pushy with others services they recommend what you need and leave the choice up to you More

by galavizmichelle9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel barios
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Oct 14, 2024 -

Reliable Chevrolet - NM responded

Thanks, Michelle! We’re thrilled to hear you had a great experience with us. Our goal is to provide helpful recommendations while respecting your choices. We appreciate your feedback and look forward to working with you again!

October 11, 2024

The service was good, but the down time for the actually services to be done was slow. More

by dexamesoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tierra Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Reliable Chevrolet - NM responded

We appreciate your acknowledgment of the quality of service provided. However, we understand that the downtime for the services took longer than expected, and we recognize how important timely service is for our customers. To discuss your concerns further, please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

October 11, 2024

Brought my wife's Mazda in for an oil change and Aaron Williams had it done within 2 hours. Excellent work and customer service. More

by whitewolf3452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employee Aaron Williams
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Oct 14, 2024 -

Reliable Chevrolet - NM responded

We're thrilled to hear that Aaron provided excellent service during your wife's oil change. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. Looking forward to serving you again!

October 10, 2024

Aaron Williams was very knowledgable and informative about the service and all questions I had. The work was done in the estimated time frame and I was on my way. I do have one question. I live 100 mil More

by THEHIWAYMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Williams
Report | Print
Oct 11, 2024 -

Reliable Chevrolet - NM responded

We’re thrilled to hear Aaron provided you with great service. Regarding your question, we do offer loaner vehicles to make your wait more convenient. We appreciate your feedback and look forward to seeing you again!

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