Reliable Chevrolet

I had arrived toward the end of the work day for a oil change. They gladly still accepted my vehicle and had my car done in a quick time frame. There are no appointments that need to be made for oil chan change. They gladly still accepted my vehicle and had my car done in a quick time frame. There are no appointments that need to be made for oil changes, which I like, and they do not make you wait a hour or more as did my last dealership. This is only my 2nd oil change and visit so far to the Reliable service department, and I have been treated well each time. The reps are very friendly and have treated me as if I am their only customer. More

Excellent experience when my Suburban had engine issues while traveling through Springfield, MO. They had the problem corrected I was back on my way in less than three hours. while traveling through Springfield, MO. They had the problem corrected I was back on my way in less than three hours. More

I got pre approved for a car at the dealership. I had read many disturbing reviews but thought I would give them a chance. I told the salesman Jeremy Taylor I would come in, but I wanted no surprises. I read many disturbing reviews but thought I would give them a chance. I told the salesman Jeremy Taylor I would come in, but I wanted no surprises. I wanted zero down with a reasonable payment. I expressed if they could not make that happen I did not want to come in. He assured me my hour drive would be worth it. I got to the dealership and they were very un organized asking the same questions that I had already answered. I found a car and low and be hold they wanted everything I said I would not do. Including a 2000.00 down payment. I got pretty upset and told them what I thought. Remember I drove an hour with the understanding there would be NO shenanigans. As I told them what I thought a lady sitting at the desk next to us, most likely in her 70's said they did her the same way. I walked out! I went across the street to Youngblood Auto Group. 2 hours from the time I walked out, I was driving away in my new car. Reliable called that afternoon trying to work me a deal. I told them I had already purchase and was driving my new car. Reliable salesman then started trying to sell me on taking it back and working a deal with them. Very unprofessional in my opinion. Buyer beware! More

I bought my Chevy Monte Carlo from Reliable about two and a half months ago. It was a horrible experience. My mom also bought a car that she was conned into. For one, we were two single women going in the a half months ago. It was a horrible experience. My mom also bought a car that she was conned into. For one, we were two single women going in there without a man so we got taken advantage of. Their tactic they have there is they get the salesmen to reel you in, then the salesmen's manager gets involved. His name is Benji, and he is the used car salesmens manager. He intimidates and makes you feel like you can't get a loan anywhere but there. He talks like they have the best deals out there and they are the highest rated car dealership in Missouri, which now I realize different. They're one of the lowest rated! My Monte Carlo that I bought doesn't even run half the time. It's been in the shop four or five different times. Luckily I got a warranty outside of Reliable. The warrant I had with them didn't cover anything that's messed up on it. It's things that should be covered too. My warranty has put out about $1500 already trying to fix this car and it still is breaking down about once a week. Their attitude totally changes once the car is bought and in your hands. They won't help you whatsoever with anything. My mom bought a Chevy Cruze and it's been okay so far, but it was way overpriced. I'm now getting ready to trade my vehicle in at Mayse hoping for better luck. I will never buy a car at that place again, and I would recommend nobody else does either. You'll be sorry if you do. I know I sure am. More

Sold us a brand new truck that we cannot use after we repeatedly stated that we had to have a truck to pull our 5th wheel trailer. After going to 8 different hitch installers (2 were recommended by Reli repeatedly stated that we had to have a truck to pull our 5th wheel trailer. After going to 8 different hitch installers (2 were recommended by Reliable) and were informed that they would not install the hitch because of the 5.5' bed length we went back to Reliable to have this rectified and have been told they will trade a truck but we have to add $9,500-$9,800 more to the loan. They refuse to give us the rebates offered on the other new truck or take into consideration the two payments that have been made. They went as far to say - if you couldn't afford a truck you should have never come in! We want a truck that will do what we told them we needed it to do. After 30+ phone calls to them still no resolution and no calls back to us. I believe they are hoping this will go away. Too bad we couldn't trust the salespeople there - they have informed us this is our fault for not checking (in other words questioning what the sales staff told us - which we did but were not told the truth). They have now admitted they made a mistake but want us to pay for the mistake. More

PURCHASE WAS MADE 2/2/2013... THE WORST EXPERIENCE I PURCHASE WAS MADE 2/2/2013... THE WORST EXPERIENCE I HAVE EVER HAD IN BUYING A CAR. BENJI-SO VERY PUSHY ABOUT ME FILLING OUT A CREDIT APPLICATION BEF PURCHASE WAS MADE 2/2/2013... THE WORST EXPERIENCE I HAVE EVER HAD IN BUYING A CAR. BENJI-SO VERY PUSHY ABOUT ME FILLING OUT A CREDIT APPLICATION BEFORE HE EVER PRICED THE CAR. HE DID NOT WANT TO GIVE ME A PRICE ON THE CAR UNTIL I FILLED OUT A CREDIT APPLICATION; I HAVE NEVER HAD THAT TO HAPPEN.....(VERY STRESSFUL PURCHASE). I SHOULD HAVE NEVER PURCHASED THIS CAR FROM THEM, BUT NOT TO WORRY IT WAS MY FIRST & LAST PURCHASE AT RELIABLE CHEVROLET. PAUL BECKER WAS ALSO VERY PUSHY ABOUT EXTENDED SERVICE AGREEMENTS & GAP.. NO SHOULD MEAN NO.. THE SALESMAN WAS OKAY & BOB WORTHY WAS VERY NICE. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE EVER!!!!!!!!! More

We were attacked by a sales person before we even parked the car to look around. They were swarming like sharks. The salesman yelled at us as we drove to the parking area. He might have thought it was aggre the car to look around. They were swarming like sharks. The salesman yelled at us as we drove to the parking area. He might have thought it was aggressive sales technique, but it was strange, almost stalker-like. When we parked, he came over as fast as he could, yelling at the top of his lungs and chasing us around. When asked if we could open a few vehicle just to see if our family would fit comfortably in that particular model, we were told that they would have to "scan" our driver's licenses to unlock a vehicle. We had enough at that point and began to leave. He then began to yell for a manager and continued to yell for help in keeping us on the lot even while we were starting our vehicle. It was the worst kind of pressure to give out personal information and to buy the type of vehicle he thought we should by, probably the ones they would make the most money off of. Horrible overall experience. We only stopped there because we bought a vehicle there in 2000 and had a good experience. We did buy a car that day, but from a much kinder, less intrusive dealer in Springfield. I would never recommend this dealership unless they changed their sales tactics. More

This salesman called us to see if we would be interested in trading in our Saturn. We had previously had the oil changed on it at the dealership. We were considering a trade anyway so we went in to talk. T in trading in our Saturn. We had previously had the oil changed on it at the dealership. We were considering a trade anyway so we went in to talk. To make a long story short we ended up with a deal after much negotiation about price and interest rates. We bought a 2009 HHR. Nice car. Then 3 days later we get a call from the dealer saying we needed to come in to sign more papers! When we arrive they tell us that the deal has changed!! They need a down payment now and the interest rate has gone up 7 points! Plus the payment will now be $70. per month more. We were so angry we said no just give us our old car back. After a while they came back in with a payment that was only $2 higher but still the high interest rate but no down payment now!! Seriously I thought I was on candid camera! Very Shady and unprofessional to say the least. Will never set foot on this lot again. More

Thank You for the help me on getting my new truck More