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Reliable Hyundai
Springfield, MO
368 Reviews
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Showing 368 reviews
February 19, 2021
I have NEVER been treated so poorly by ANY dealership. I am a CASH buyer. The process should have taken 1 hour at the most, but instead I was harassed into financing part - which I'll pay off with the first am a CASH buyer. The process should have taken 1 hour at the most, but instead I was harassed into financing part - which I'll pay off with the first bill - and brow-beat while they tried to talk me into an extended warranty. The finance manager didn't like my emphatic NO answer and huffed out of the room. I had already signed the agreement, or I would have walked out without a purchase. More
by sunshinevsd
Employees Worked With
Nikki Van Doran
June 19, 2020
Misrepresented the MPP maintenance program Their finance guy at Reliable Hyundai, Darrell Biri, talked me into buying a MPP maintenance plan when I bought my car there by telling me in writing Their finance guy at Reliable Hyundai, Darrell Biri, talked me into buying a MPP maintenance plan when I bought my car there by telling me in writing the plan would last for 5 full years and cover all oil and filter changes, as well as tire rotations and a wealth of other things. He did not tell me it was only good for a maximum of 60,000 miles. In less than 3 years, it is now expiring and the person who called me wanted $3,500.00 to extend it. Reliable will not stand behind their employee’s false representations. Be wary of what they tell you there. It doesn’t even help if you get it in writing. More
by Don Woody
Employees Worked With
Darrell Biri
January 28, 2019
Worst experience out of my 40+ car purchases. Worst car buying experience so far! Know what you are getting yourself in before you do any business with this dealership. This dealership is owned by Worst car buying experience so far! Know what you are getting yourself in before you do any business with this dealership. This dealership is owned by Berkshire Hathaway, and so is their warranty company, so this place is used solely to push their protection plans down your throat. I will say, that our salesman, Nathanael, was great to deal with. Very friendly and professional, and made this stage of the process as easy as possible. If you do decide to roll the dice on this dealership, definitely ask for Nathanael. Unfortunately this isn't where our experience ended. We then had the pleasure of dealing with the "business manager" Darell Biri. This guy managed to completely ruin the excitement of buying a new car. First, we were informed several times that we were being recorded in his office, which wouldn't be a huge deal but then a couple of minutes in I was asked to say my social security number and birth date out loud, this can't be an acceptable practice. Then comes the protection plan sales pitch. After being read the riot act for 10 minutes of what all can fail on a car and why a factory warranty (which the truck still had) is worthless, he then begins to try and sell me on this miracle protection plan which covers everything under the moon, for a small price of $100 more a month. After about another 10 minutes of his pitch, I informed him that I fully understand if he has to present this to me (because we are on camera), but I'm not interested in a protection plan. His demeanor totally changed at this point and he became extremely aggressive. After telling this guy no for the 6th or 7th time, my wife finally stepped in and told him that it was in his best interest to move on to the next step of paperwork. He dismissed my wife and continued trying to intimidate me into buying his miracle protection plan. He even threw his hands up in the air and said "what am I missing here"? I quit talking at this point I was so frustrated. I let him finish his 20 minute speech about why I'm crazy for not getting a warranty from him, signed my paperwork, and left as quickly as possible. I would never buy another vehicle from this dealership, nor would I recommend anyone go through what I did to buy a vehicle. It's guys like Darell Biri that make people hate dealing with dealerships, and he's about the scummiest guy I've ever dealt with in the 40+ cars that I've purchased. More
by Matthew Gibson
Employees Worked With
Darell Biri, Nathanael
October 25, 2018
Don't waste your time or money here! Drove 100 miles to look at a used truck yesterday, truck was close to the condition as described, but not exactly. Test, drove and liked the truck, Drove 100 miles to look at a used truck yesterday, truck was close to the condition as described, but not exactly. Test, drove and liked the truck, had them appraise my truck, which I felt was a bit low, but which dealership isn't. I wanted a ballpark on payments, and told them my credit will be over a 750, they said they couldn't, just gave a general rate to base it off of 7.99%. So, I agree to fill out a credit app, because I know my credit and have a general idea what it is, score was over well over what I had estimated, so they come back with the exact same 7.99% as quoted before, I filled out the app. I ask what's the deal, why don't you have a better idea on what my rate will be, 7.99% is 5% higher than anything I have financed. He proceeded to tell me it usually goes down when you go to the back and fill out the finance paperwork. I'm very confused as this point, I've bought 3 trucks and 1 new SUV over the past 5 years, every time, you fill out the app, they get the rates and payments figured, before I go fill out finance paperwork, but apparently not here. At this point I've almost spent 2 hrs here and I need to leave, they tell me they'll get the rates and payments figured and call me, this is at noon. I wait all day, hear nothing, wait another half a day. So, I check their inventory online, only to find out they sold the truck out from under me, without, so much as phone call or text messages, to give me a chance to purchase the truck. I'm not mad about the 100 mile drive, that was my choice, but having my credit pulled for no reason, wasting 2hrs of my time at the dealership, and never being offered a chance to buy the truck, really makes my blood boil. I figured since I couldn't even get a courtesy phone call, I will post my review to any and every online review option, that is available. So, I can to try a keep a few more people away from this dealership . More
by chad99_2002
Employees Worked With
James
December 14, 2017
Good sales Best black friday shopping ever.........yeah shopping for me. Go cowboys!!! Happy holidays . Go see jamie. Buy a car. Enjoy a new ride. It's a nice p Best black friday shopping ever.........yeah shopping for me. Go cowboys!!! Happy holidays . Go see jamie. Buy a car. Enjoy a new ride. It's a nice place More
by howardnutz
Verified CustomerEmployees Worked With
Jamie
December 09, 2017
Unbelievable Experience Since the moment I arrived......no before that when I set up an appointment to test drive a car I found online, the level of service has been to perfe Since the moment I arrived......no before that when I set up an appointment to test drive a car I found online, the level of service has been to perfection. Not too pushy and not too lax. Everyone in the dealership was approachable and friendly. My Salesman Jamie was professional and courteous through the whole experience as well as any dealings I have had since. More
by belarius01
Employees Worked With
Jamie and Wes
December 07, 2017
Hyundai review Overall it was a quality experience from beginning to end. Anthony was a great salesperson, not too aggressive but was thorough in his knowledge. We h Overall it was a quality experience from beginning to end. Anthony was a great salesperson, not too aggressive but was thorough in his knowledge. We have enjoyed our new vehicle and appreciate the staff. More
by smarshall4884
Employees Worked With
Anthony and Darrell
December 02, 2017
Best place to buy your next vehicle In 2007 I bought my New Tuscon there, I still have it. Best car I have ever owned!! That's why I returned to buy another new vehicle. I'm trying the In 2007 I bought my New Tuscon there, I still have it. Best car I have ever owned!! That's why I returned to buy another new vehicle. I'm trying the Santa Fe and hope its as good as my Tuscon More
by jeanniejames
Employees Worked With
Jamie, bcecil Admin
December 01, 2017
Excellent place! Was very pleased with my purchase at this dealership. Definitely going to recommend these people to everyone. I am excited to own my awesome car. Was very pleased with my purchase at this dealership. Definitely going to recommend these people to everyone. I am excited to own my awesome car. More
by wayne_2701
Employees Worked With
bcecil Admin
November 30, 2017
Bill Castle Opinion Can not think of any improvements needed, we are more than happy with the Reliable Hyundai service. We are looking forward to good service on the new Can not think of any improvements needed, we are more than happy with the Reliable Hyundai service. We are looking forward to good service on the new car. I hope this is clear how we feel about your agency. Thanks so very much. More
by granpabill
Employees Worked With
Wes and Jamie, bcecil Admin
