Reliable Hyundai

I always take my Mazda to Reliable Imports to be serviced. I appreciate the personal attention that especially Jason Gaddy gives, but all employees in the Mazda service department are professional a serviced. I appreciate the personal attention that especially Jason Gaddy gives, but all employees in the Mazda service department are professional and helpful. I rated a 4 out of 5 for price because the oil changes are a bit more expensive here than at the chain stores, but the personal overall care they give to my car is worth the extra price to me. I think price for major work is comparable to other dealerships/service shops. More

My first visit to Reliable Hyundai was for a pesky rattle in the trunk at 2800 miles,they earned my businees when they found the rattle & fixed it. Now 75,000 miles later these same guys are still helping me in the trunk at 2800 miles,they earned my businees when they found the rattle & fixed it. Now 75,000 miles later these same guys are still helping me with my service. i have never had an issue getting my problems addressed as soon as I pull in. Mark, Brandon & the entire Reliable Team have earned my trust. The guys that greet me when I pull in make me feel welcome. The popcorn is always popping in the lounge, the shuttle service, the free car wash & vacuum everytime I go there. Sometimes I just drop in & they wash my Sonata for me for free. Great People! Great Service! More

Jason and Dan are fantastic. We wouldn't think of going anywhere else to get work done on our Mazda. They have been going to them for over 10 years. anywhere else to get work done on our Mazda. They have been going to them for over 10 years. More

LIARS!! I have sooooo much to say but too pissed to say it right now! Quick comment- car is less than 2 months old. Bought car from Fletcher in Joplin. LOVE FLETCHER!!! GO TO FLETCHER!! The battery was bad it right now! Quick comment- car is less than 2 months old. Bought car from Fletcher in Joplin. LOVE FLETCHER!!! GO TO FLETCHER!! The battery was bad, took it to reliable, they installed a OLD battery that was much smaller than the original and didnt tell us. My husband installs batteries on cars for a living and knows what if should have. Then the carpet is ripping under the front seat. Took it to reliable, they said it looks to have been cut by a box knife when the dealership removed the plastic from the carpet. They wont replace and said we have to take the car to Fletcher. Lie! The plastic on the carpet doesnt get cut out. It pulls off. I called Fletcher and told them of the issue. They are more than happy to fix it and even offered to call reliable on our behalf. We said no that was not needed as we are making a formal complaint with Hyundai motor company about reliables dealership and service department. DO NOT GO TO RELIABLE IMPORTS. SAVE YOURSELF A HEADACHE AND GO TO JOPLIN!! More

They lie, can't even do a simple brake bleed without having to send me to another dealership. I was without my car 2 days for something that should have taken 1/2 day, because of this. And it was on my having to send me to another dealership. I was without my car 2 days for something that should have taken 1/2 day, because of this. And it was on my second visit that they finally said it needed the brakes bled, which I told them the first time. Tires have a slow leak, have to stop in about every 9 days (nitrogen) unless they over fill them to make it last longer. The brake bleed actually ended up being the brake cylinder, they had it twice and didn't catch that. Luckily it was covered under the extended warranty I bought so I would not have unwanted repair expenses while I have car payments. This was a 4 year old car. I had not even driven it far enough for the first oil change. I also asked the people who had the car to check a "roaring" noise. I thought from the time I bought it that it was something to do with it being a 4 cylinder, my last car was 6 and I know the 4 cyl makes a different noise. But then I realized it was not consistant. They said it was the wheel bearing, not covered by the extended warranty. I believe both of these things were existing when I bought it and they knew it. They won't stand behind it. I had not bought a vehecile in Mo before and didn't know they don't collect sales tax at point of sale. Would never have thought in a thousand years you don't pay the tax at point of sale. I planned on keeping my other vehecile til the wheels fell off. But I had to sell it to pay the sales tax. I asked the next day within 24 hours to cancel contact because I didn't want to sell my Voyager, I LOVED IT but it had 265,000 miles. They would not let me cancel the contract. I'm crying in the office, saying I don't have the money to pay the taxes to licence it. I didn't ask for anything off the asking price because I needed to buy it no money down, so I figured the money they "usually" have for wiggle room in price they could have either let me cancel or payed the taxes for me (lower the sale price). More

They were very helpful while test driving cars and looking for financing to replace my current vehicle. Gary Stokes was very patient and listented to my preferences while I test drove several cars, a looking for financing to replace my current vehicle. Gary Stokes was very patient and listented to my preferences while I test drove several cars, and was not pushy or rude. More

We bought a 2011 Hyundai Sonata from this dealership and the sales team was more than helpful. They provided us with all the information we needed and answered all of our questions. Our salesman was very kn the sales team was more than helpful. They provided us with all the information we needed and answered all of our questions. Our salesman was very knowledgable and kind, which was very refreshing. Now I have had the car for a year and a half and have taken it to be serviced several times. The service team has always been time efficient, getting me in and out very quickly. A young man by the name of Brandon always makes sure that I am well taken care of each time I come in. I would definitley recommend this dealership to any one of my family members and friends. More

The service there is excellent. The salesmen and every one else are very friendly and helpful. On top of that there is a very good selection of vehicles. one else are very friendly and helpful. On top of that there is a very good selection of vehicles. More

If you would like a lesson in every used car scam perpetuated by the typical crooked Used car dealer; by all means visit them. I bought a car new from them 2009 Sonata and was not happy with their sa perpetuated by the typical crooked Used car dealer; by all means visit them. I bought a car new from them 2009 Sonata and was not happy with their sales tactics then but thought I would get the best deal trading it in. They first quoted me $3000 less than Trade in value. When I called them on it they explained that the quoted me for a 2008. They did not even know the year of a car bought at their dealership? I then renegotiated a better price and was still giving them the benefit of the doubt and during the finance portion they added hidden fees, and the typical add-ons that I eventually had to file a BBB claim just to get them dropped. Buyer beware, there are honest dealerships out ther but this is definitely not one of them. More

By far the best car-buying experience we have ever had. We went to test-drive the 2011 Hyundai Sonata, and loved it - of course. Our salesman, Jared, was informative, well-spoken, and very helpful. At th We went to test-drive the 2011 Hyundai Sonata, and loved it - of course. Our salesman, Jared, was informative, well-spoken, and very helpful. At this point, we told him that we wanted to sell our vehicle privately and would not make a purchase until we had done so. Jared did NOT pressure us to trade-in. He stayed in contact with us over the weeks, but we never felt pressured to handle the sale under any terms other than our own. When we did contact Jared to make the purchase, we knew EXACTLY what color/options we wanted on the car. They did not have a car that matched my desires, so Jared and Anthony/manager worked until they got in the EXACT car we wanted - in merely a few days! We went in to "make the deal" - and, yes, you do have to go through the "back & forth with the manager" stuff that others spoke of. But, it was not a big deal. We found that period to be quick and painless. And, we felt like the final result was a fair deal for both parties. On to Scott Searle, Finance Director. The most professional, and informative handling of the financial process ever. A great job. We left his office with full confidence that every "i" was dotted and every "t" was crossed! On our first service trip, we met Lukas. Another friendly face who took the time to inform us of exactly what he would be doing in the service call. When we picked the car up, we again got a full description of what was done. Then, there is Rebekah in Customer Relations, who follows up occasionally to ensure that we are enjoying our Hyundai and that all is going well. She even e-mailed a picture of us in our new car! This whole experience was so positive that I would buy from this dealership again and again. More