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Reliable Nissan - Service Center

Albuquerque, NM

4.1
1,007 Reviews
Call Service Center (505) 715-5905

1,007 Reviews of Reliable Nissan - Service Center

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June 05, 2024

Excellent customer service. Efficient and friendly service techs. Service was performed on time with attention to details. More

by CARRL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech not listed
Report | Print
Oct 31, 2024 -

Reliable Nissan responded

Thank you for your wonderful review! We're delighted to hear that you experienced excellent customer service and that our service techs provided efficient and friendly support. Attention to detail and timely service are our top priorities, and it’s great to know we met those expectations. We appreciate your feedback and look forward to serving you again in the future!

June 05, 2024

I truly believe that service is about relationships. I had a great experience. I felt valued as a customer. Josh McCracken created an awesome experience for me. I was feeling discouraged and what he sai More

by dara.a.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McCracken
Report | Print
Oct 31, 2024 -

Reliable Nissan responded

Thank you so much for your heartfelt review! We're thrilled to hear that Josh made such a positive impact on your experience. Building relationships with our customers is essential to us, and it’s wonderful to know that you felt valued and inspired. We're glad you chose us for your oil change and look forward to welcoming you back for your future services. Thank you for your trust in us!

June 05, 2024

The attention is excellent and fast, helpful and experienced, and the person who helped me (Ramon) was easy to talk to. More

by Cesar garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
Report | Print
Oct 31, 2024 -

Reliable Nissan responded

Thank you for your kind words! We’re glad to hear that you received excellent and fast attention from our team, especially from Ramon. We pride ourselves on providing helpful and experienced service, and it’s wonderful to know that Ramon made your experience enjoyable. If you need anything else, don’t hesitate to reach out. We look forward to assisting you again!

June 05, 2024

Explain and deliver what is needed in your vehicle with a good attitude. They also make sur that all conserns are heard. More

by jencinias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Oct 31, 2024 -

Reliable Nissan responded

Thank you for your positive feedback! We're thrilled to hear that our team was able to explain and deliver exactly what you needed for your vehicle while maintaining a good attitude. We strive to ensure that all concerns are heard and addressed, and it’s great to know that we met your expectations. If you have any more questions or need assistance in the future, please feel free to reach out!

June 04, 2024

I appreciate Josh and his willingness to be thorough and consistent with communication, Would return specifically because of him. More

by shannontolbert42
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh McCracken , Manny Garcia, Damian Perez
Report | Print
Oct 31, 2024 -

Reliable Nissan responded

Thank you for your wonderful feedback! We're delighted to hear that Josh provided you with thorough and consistent communication. It's great to know he made such a positive impact on your experience. We appreciate your loyalty and look forward to welcoming you back!

June 04, 2024

The front personnel were helpful. They answered my questions. Service time the same as last. More

by bahe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
Report | Print
Oct 31, 2024 -

Reliable Nissan responded

Thank you for your feedback! We're glad to hear that our front personnel were helpful and able to answer your questions. We appreciate your patience with the service time and are always looking to improve. If you have any further questions or need assistance, please don't hesitate to reach out!

June 02, 2024

Service team members were able to get the work done on the time frame that was given. More

by Tonmaldon51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pedroncelli
Report | Print
Oct 31, 2024 -

Reliable Nissan responded

Thank you for your positive feedback! We're glad to hear that our service team met your timeframe and got the work done efficiently. We strive to provide timely and reliable service, and your satisfaction means a lot to us. If you need anything else in the future, please don’t hesitate to reach out!

June 02, 2024

This service dept. is dependable and fast. They explain everything in detail and they do not try to up-sell you anything that is not necessary. More

by WJH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza, Steve Vigil
Report | Print
Oct 31, 2024 -

Reliable Nissan responded

Thank you for your wonderful review! We're glad to hear that you found our service department dependable and efficient. Our team strives to provide clear explanations and ensure our customers only receive necessary services. We appreciate your trust in us and look forward to assisting you again in the future!

June 02, 2024

Nice people service ok Abdul is the best ever. New car still not fixed yet. More

by NYTROB22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon
Report | Print
Oct 31, 2024 -

Reliable Nissan responded

Thank you for your feedback! We're thrilled to hear you had a great experience with Abdul—he truly is a valuable member of our team. We're sorry to hear that your new car is still not fixed. Please reach out to us so we can address any outstanding issues and ensure your complete satisfaction. Your experience is important to us!

June 01, 2024

I’ve always liked this dealership. The customer service is great. But why did you move service to the garage? It was much more comfortable inside. Not only for the customer but also More

by newmexicoland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh not Steve
Report | Print
Oct 31, 2024 -

Reliable Nissan responded

Thank you for your loyalty and positive feedback about our customer service! We truly appreciate your support. We understand your concerns about the service area relocation. The move to the garage was made to enhance our operational efficiency and provide better service overall. However, we value your comfort and feedback, and we'll take your comments into consideration as we continue to improve our service experience. If you have any further suggestions or concerns, please feel free to reach out to us!

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