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Reliable Nissan - Service Center

Albuquerque, NM

4.1
1,242 Reviews
Call Service Center (505) 715-5905

1,242 Reviews of Reliable Nissan - Service Center

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July 26, 2024

Professional service, clean areas where customers can see. Coffee and snacks are a nice touch. Very busy service dept. Shows a lot of customers are happy with the service. More

by clritterii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
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Nov 07, 2024 -

Reliable Nissan responded

Thank you for the great feedback! We're glad you appreciated the professionalism and the clean areas, as well as the coffee and snacks. It’s wonderful to hear that our busy service department reflects the satisfaction of our customers. We look forward to continuing to serve you!

July 25, 2024

Worst dealership will never return there in sales dept did go above and help us get into a car and service dept no communication More

by joeae20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Sorensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service write. The only girl , Steve Vigil
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Aug 05, 2024 -

Reliable Nissan responded

Thank you for sharing your experience with us. We apologize for any lack of communication and for not meeting your expectations. Your feedback is important, and we strive to improve our services. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss your experience further.

July 25, 2024

Isaac Moya did a very good job with helping me and explaining what I needed to understand More

by VIGIL_CASSIE3221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac moya
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Nov 07, 2024 -

Reliable Nissan responded

Thank you for your kind words! We're thrilled to hear that Isaac was able to assist you and provide clear explanations. We appreciate your feedback and look forward to continuing to serve you!

July 25, 2024

Complete professional service. I was expecting an hour wait, turned out to be about twenty minutes. Very friendly staff!!!! More

by TUENGUYEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 07, 2024 -

Reliable Nissan responded

Thank you for the wonderful review! We're so glad we could exceed your expectations and get you on your way quickly. It's great to hear that you had a positive experience with our friendly staff. We look forward to serving you again in the future!

July 25, 2024

Isaac helped me with my service process. He was great, polite, and knowledgeable. He kept me updated with my vehicle and what was needed More

by SUPPES_BRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac is the service department- I give 5 stars! , Steve Vigil
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Nov 07, 2024 -

Reliable Nissan responded

Thank you for your review! We're so glad to hear that Isaac provided you with great service. We pride ourselves on keeping customers informed and ensuring a smooth experience. We appreciate your feedback and look forward to serving you again!

July 25, 2024

I called and talk to a Stephanie very helpful scheduled me the same day at 10:15am. Service was completed in good time. Every one very helpful. More

by sergioc12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Nov 07, 2024 -

Reliable Nissan responded

Thank you for sharing your experience! We're so glad Stephanie was able to assist you and that your service was completed in a timely manner. We appreciate your kind words about our team and look forward to helping you again in the future!

July 24, 2024

Friendly staff, knowledgeable technicians. I definitely recommend Reliable Nissan. They were professional and did an excellent job on my car. More

by Nora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
Report | Print
Nov 07, 2024 -

Reliable Nissan responded

Thank you for your fantastic review! We're so glad to hear that you had a positive experience with our friendly staff and knowledgeable technicians. Your recommendation means a lot to us, and we're thrilled to have earned your trust. We look forward to serving you again!

July 24, 2024

Went to pick up my truck and the job was not Completed Sensor light still flashing More

by Santi.48.chavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damian Perez
Report | Print
Aug 05, 2024 -

Reliable Nissan responded

Thank you for bringing this to our attention. We apologize for the inconvenience caused by the incomplete service on your truck. This is not the standard of service we aim to provide. Please reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com to discuss this matter further. Thank you for your patience and understanding.

July 24, 2024

Great at appointment keeping. Really nice guy John. Good service. Disappointed that loaner cars are no longer available. More

by Effie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John who dealt with me on the issues and did a great job. I tried to select him under service department but he wasn’t there. Never met Greybeard Vigil. , Damian Perez
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Jul 30, 2024 -

Reliable Nissan responded

Thank you for your feedback! We're glad to hear that John provided you with good service and that we were able to keep your appointment as scheduled. We understand your disappointment regarding the availability of loaner cars and apologize for any inconvenience this may have caused. Your feedback is valuable, and we will take it into consideration as we strive to improve our services. Thank you for choosing Reliable Nissan!

July 24, 2024

It fast and really good excellent service the installation and te waiting area perfect and the staff really helpful More

by FC97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Jul 30, 2024 -

Reliable Nissan responded

We're thrilled to hear that your experience at Reliable Nissan was fast, efficient, and enjoyable! Our team strives to provide excellent service, and we're glad to hear that the installation process and waiting area met your expectations. Thank you for the kind words about our staff; we appreciate your positive feedback!

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