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Reliable Nissan - Service Center

Albuquerque, NM

4.1
1,242 Reviews
Call Service Center (505) 715-5905

1,242 Reviews of Reliable Nissan - Service Center

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June 27, 2024

I needed a diagnostic run on my truck. Made an appointment specifically for one only to find out when I got there that you don't do diagnostics on the weekend. Why would you schedule me fo More

by joshrosenquest
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Didn't work with anyone on this list
Report | Print
June 27, 2024

I didn't have long to wait and very pleasant. Thank you very much for the consy More

by valeriekjar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Report | Print
Jul 04, 2024 -

Reliable Nissan responded

Thank you for taking the time to leave us a review! We're thrilled to hear that your experience at Reliable Nissan was pleasant and efficient. We strive to make sure our customers are in and out as quickly as possible, while still providing exceptional service.

June 27, 2024

Excellent service! I never have to wait too long, at times they uber me home. Great complimentary drinks but suggest to add maybe some sodas. More

by Shan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon , Steve Vigil
Report | Print
Jul 04, 2024 -

Reliable Nissan responded

Thank you so much for the fantastic review! We're thrilled to hear that you consistently experience excellent service with short wait times. We appreciate you mentioning our complimentary drinks, and that's a great suggestion to add some sodas to the selection. We'll definitely take that into consideration!

June 24, 2024

The problems my new car has are completely dismissed by staff and I feel I deserve more respect than that More

by San
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh McCracken
Report | Print
Jul 01, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your experience with us. We are truly sorry to hear that your concerns were not addressed to your satisfaction and that you felt disrespected during your visit. This is not the level of service we strive to provide. To address your concerns directly, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. We appreciate your feedback and hope to regain your trust in our services.

June 23, 2024

Reliable Nissan is the only dealership I will buy from! Thank you for all your hard work. More

by DAVIDSISNEROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Nov 07, 2024 -

Reliable Nissan responded

Thank you so much for your kind words and loyalty! We’re thrilled to hear that you’ve had such a positive experience with us. We look forward to continuing to serve you in the future!

June 23, 2024

Romano did an excellent job helping me with replacing my keys. Everyone was great!! Great job! More

by smkatner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mareno I think was his name??????
Report | Print
Nov 07, 2024 -

Reliable Nissan responded

Thank you for your kind words! We're thrilled to hear that Romano was able to assist you with replacing your keys and that everyone provided great service. We appreciate your feedback and look forward to helping you again in the future!

June 21, 2024

It was good but I didn’t get my car back right away and had to wait till the following day More

by SAMROMERO93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Nov 07, 2024 -

Reliable Nissan responded

Thank you for your feedback! We apologize for the delay in getting your car back to you. We understand how important it is to have your vehicle on time and appreciate your patience. If you have any further concerns or questions, please don't hesitate to reach out. We look forward to serving you again!

June 18, 2024

In for oil change, no car wash was offered. Otherwise service was quick and great. More

by AJLOPE04956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Jun 20, 2024 -

Reliable Nissan responded

Thank you for your feedback! We're pleased to hear that you had a quick and great service experience at Reliable Nissan. We apologize for the oversight regarding the car wash not being offered during your visit for an oil change. At Reliable Nissan, we aim to provide thorough and attentive service, and we appreciate your understanding. If there's anything else we can do for you or if you have further feedback, please feel free to let us know. We value your business and hope to serve you again soon.

June 18, 2024

Service was good; advisor kept us updated. Vehicle needed additional service work. Pleased with experience. More

by LORETTAMONTOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Jun 20, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your recent service experience at Reliable Nissan! We appreciate you acknowledging the good service you received and that our service advisor kept you updated. At Reliable Nissan, we strive to provide clear communication and efficient service throughout the entire repair process. We're glad to hear the advisor kept you informed!

June 18, 2024

Great product, friendly, knowledgeable staff. We dealt with an outstanding salesperson who followed on every promise and answered all questions. More

by Bvwebster
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil, Damian Perez
Report | Print
Jun 20, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your positive experience at Reliable Nissan! It sounds like you worked with an outstanding salesperson who truly impressed you. We appreciate you acknowledging their follow-through on promises and their attentiveness to your questions. At Reliable Nissan, we value building trust with our customers, and it seems this salesperson did just that!

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