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Reliable Subaru
Springfield, MO
73 Reviews
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Showing 73 reviews
July 26, 2025
I was on long road trip, a service was due( covered by my out of state warranty, which I had to be aggressive to get them to honor) they changed the oil and rotated. The tires told me they broke off two or t out of state warranty, which I had to be aggressive to get them to honor) they changed the oil and rotated. The tires told me they broke off two or three lug nuts they replaced them. It was the end of the day they gave me my automobile back and it made a loud scraping noise. I took it back to them without even leaving the parking lot the mechanic walks out with the service manager present, takes a crowbar in between the spokes in the wheel and hit something,(I wish I would’ve video take this again. The service manager was standing right there.) I assume the dust cover and it’s been aggravating ever since (yes I did drive it back to Florida like that, but high speed. I didn’t know it , that was on Friday the next day Saturday I buried my brother in Kimberly city Missouri)I’m in Florida now my home Subaru dealership is trying to correct it. Subaru is a well engineered automobile i’m pleased with the vehicle. I have 123,000 miles on this 2017 outback and still very pleased with the vehicle, just didn’t have a good experience at this dealership, too much information? Lol.db More
by Dannysomwhereinmiddle
Employees Worked With
Na
October 09, 2024
Bate and switch car lot. Showed one price on internet and in the office it was 2000 more. Also had over 5000 in add on over advertised price. Took my keys and would not give Showed one price on internet and in the office it was 2000 more. Also had over 5000 in add on over advertised price. Took my keys and would not give them back. Had to ask over 10 times to receive my keys so I could leave. Will never step foot on this dealership again. More
by Jeepxj1993
Employees Worked With
Andrew sales
August 07, 2023
Bait and switch. Numerous cars marked sold but still on the lot. It appeared that Selling cars was not their end goal. Reliable has repeatedly failed to sell me a Numerous cars marked sold but still on the lot. It appeared that Selling cars was not their end goal. Reliable has repeatedly failed to sell me a vehicle when I was ready to buy. This has always resulted in my buying from other dealerships. More
by Jimboat
Employees Worked With
Anna
February 21, 2023
26 Jan 2023 - Had to go in for a safety recall (WRL-22) on my 2021 Subaru Ascent. Also needed a battery test along with oil and filter change. Kyle Hagan at the service desk briefed me at check-in. Kyle an on my 2021 Subaru Ascent. Also needed a battery test along with oil and filter change. Kyle Hagan at the service desk briefed me at check-in. Kyle answered all my questions and later kept me updated on any delays. Kyle provided a short out-brief at the end covering all services performed. A very professional experience, far superior to my visits in years past. Seated in the waiting room, it appeared other customers were also getting updates from their service reps. Keep up the good work. More
by artcheney52
Employees Worked With
Kyle Hagan
December 13, 2022
My wife and I are pleased to have purchased from Reliable Subaru and especially glad to have worked with Bryon. He is knowledgeable and attentive and found the PERFECT vehicle that fit both our criteria and Subaru and especially glad to have worked with Bryon. He is knowledgeable and attentive and found the PERFECT vehicle that fit both our criteria and our budget. No pressure or fancy footwork, just referral-worthy service. More
by D Carpenter
Employees Worked With
Bryon Edgerton
October 24, 2022
The dealership will make you pay for maintenance that they likely caused themselves. Don't not buy, trade or service any vehicles under the Reliable name. Avoid at all costs! they likely caused themselves. Don't not buy, trade or service any vehicles under the Reliable name. Avoid at all costs! More
by Joe L
Employees Worked With
Danny, Jay Lee - managers never showed themselves
