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Reliable Subaru
Springfield, MO
81 Reviews
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Showing 81 reviews
May 11, 2026
We bought a 2024 Subura Ascent new from this dealership. In May 2026 we noticed a crack in the sunroof glass. The car is still under the complete warranty. Subura refused to fix the sunroof glass. There In May 2026 we noticed a crack in the sunroof glass. The car is still under the complete warranty. Subura refused to fix the sunroof glass. There is information on the internet that Subura has been sued in the past for windshields cracking due to defaulty products. THIS VERY POOR CUSTOMER SERVICE, WHEN THIS IS CAUSED DUE TO FAULTY PRODUCTS. More
by gyped
Employees Worked With
unknown
March 01, 2026
We were very happy with our experience buying a new car. We worked with Kyle Halter on choosing a new vehicle. We told him what we were looking for and helped us find what we wanted. He was very patient wit We worked with Kyle Halter on choosing a new vehicle. We told him what we were looking for and helped us find what we wanted. He was very patient with us and answered all our questions and our third visit we purchased a Forster. Finalizing the purchase with Zachary Eberhardt was an easy and efficient process. If we were to buy another car we would work with both of these guys again. More
by Rick
Employees Worked With
Kyle Halter and Zachary Eberhardt
January 21, 2026
A dangerous tire separation occurred on a busy highway just before Christmas with small children in the car. At only 20,000 miles and roughly half the tire life remaining, Subaru requires that I replace a just before Christmas with small children in the car. At only 20,000 miles and roughly half the tire life remaining, Subaru requires that I replace all four tires due to AWD system requirements intended to protect the transmission and center differential. Subaru of America ultimately agreed to cover the vehicle body damage only as a goodwill gesture, not as a safety issue. Despite this, the dealer stated they were not aware the repairs had been approved, and my vehicle has now been held for nearly a month with no clear communication or release. After four new Subarus in a row, this will be my last. More
by Missysanford
Employees Worked With
Spencer
December 11, 2025
Cindy S in Sales was phenomenal! She assisted me with every question and concern with kindness and patience. Wonderful experience purchasing my first Subaru! She assisted me with every question and concern with kindness and patience. Wonderful experience purchasing my first Subaru! More
by MariS
Employees Worked With
Cindy, Sonny
October 19, 2025
Cindy Sims was our salesperson and did an excellent job. She was very knowledgeable about the vehicle we purchased. The finance person Zac was also very knowledgeable. She was very knowledgeable about the vehicle we purchased. The finance person Zac was also very knowledgeable. More
by Pat
Employees Worked With
Cindy Sims and Zac
July 26, 2025
I was on long road trip, a service was due( covered by my out of state warranty, which I had to be aggressive to get them to honor) they changed the oil and rotated. The tires told me they broke off two or t out of state warranty, which I had to be aggressive to get them to honor) they changed the oil and rotated. The tires told me they broke off two or three lug nuts they replaced them. It was the end of the day they gave me my automobile back and it made a loud scraping noise. I took it back to them without even leaving the parking lot the mechanic walks out with the service manager present, takes a crowbar in between the spokes in the wheel and hit something,(I wish I would’ve video take this again. The service manager was standing right there.) I assume the dust cover and it’s been aggravating ever since (yes I did drive it back to Florida like that, but high speed. I didn’t know it , that was on Friday the next day Saturday I buried my brother in Kimberly city Missouri)I’m in Florida now my home Subaru dealership is trying to correct it. Subaru is a well engineered automobile i’m pleased with the vehicle. I have 123,000 miles on this 2017 outback and still very pleased with the vehicle, just didn’t have a good experience at this dealership, too much information? Lol.db More
by Dannysomwhereinmiddle
Employees Worked With
Na
