Reliable Subaru

I recently purchased an Outback from Reliable Subaru, and the entire experience was excellent. The staff Cindy—was friendly, knowledgeable, and never made me feel pressured. They took the time to answer all the entire experience was excellent. The staff Cindy—was friendly, knowledgeable, and never made me feel pressured. They took the time to answer all my questions and made the buying process smooth and stress-free. I'm very happy with my Outback and would highly recommend Reliable Subaru to anyone looking for a new vehicle. Great customer service from start to finish! More

If I could give Reliable Subaru zero stars, I would. Dealing with this dealership has been an absolute nightmare. I spent nearly three weeks in constant contact with a sales rep named Ace, waiting for Dealing with this dealership has been an absolute nightmare. I spent nearly three weeks in constant contact with a sales rep named Ace, waiting for a Subaru Outback Limited to arrive. I explicitly told him what I wanted, and he promised me-multiple times -that he would notify me the second it landed so could buy it. Because I trusted his word, I spent three weeks paying out of pocket to Uber to work every single day, just waiting on this car. I called at 10:30 AM today to check in yet again, only to find out it arrived yesterday and wasn't even on the floor yet. I rushed over and was there by noon, only to find out they were letting someone else look at it. Even though these people had put zero money down and filled out zero paperwork, the used car manager, Joey, refused to let me buy the vehicle. He chose to sell the car right out from under me to a walk-in, completely violating the agreement and disregarding the three weeks of loyalty, patience, and constant communication I put in. Ace completely lied to me, and Joey showed that this management team has zero ethics, zero accountability, and treats people like absolute garbage. They do not care about you, your time, or your situation-they only care about a quick buck. Go literally anywhere else in Missouri if you want to be treated with basic human decency. They are comnlatelv intrictworthv More

A dangerous tire separation occurred on a busy highway just before Christmas with small children in the car. At only 20,000 miles and roughly half the tire life remaining, Subaru requires that I replace a just before Christmas with small children in the car. At only 20,000 miles and roughly half the tire life remaining, Subaru requires that I replace all four tires due to AWD system requirements intended to protect the transmission and center differential. Subaru of America ultimately agreed to cover the vehicle body damage only as a goodwill gesture, not as a safety issue. Despite this, the dealer stated they were not aware the repairs had been approved, and my vehicle has now been held for nearly a month with no clear communication or release. After four new Subarus in a row, this will be my last. More