Reliable Toyota

Although I was asked to rate this review at all five stars, I prefer honesty and transparency -- so I'll rate it honestly and not as asked. That said, Michele and Reliable are fantastic to work with in stars, I prefer honesty and transparency -- so I'll rate it honestly and not as asked. That said, Michele and Reliable are fantastic to work with in terms of communication, interaction, and engagement. Their service and customer oriented approach is genuinely good. The only hang ups I had while shopping with Toyota was on two fronts. I approached the dealer over a web application for a vehicle trade. This is not the smartest approach to negotiating a sale, mind you. Although I knew the online quote wasn't 100% accurate, nor something the dealer can guarantee to honor, it did set me up with unrealistic expectations. While at the dealer, my vehicle was inspected and the appraised value was exceptionally low, and far lower than sight unseen offers from other dealers. I personally believe the low bid was presented to me as a customer, and not on the value of my vehicle (as I was complimented by another sales team member on my vehicle) - I'm in an odd position at the moment, so I was aware of this while there, but unfortunately not pleased with the offer. The second hang up I had was the presentation of price for the 3 vehicles I had inquired about. One car was presented $1000 lower than advertised; interesting (this is the one they wanted me to buy and likely padded the price by depreciating my trade -- ie lower the price on the one they want to sell, but keep the price the same in theory by offering me less for my trade). The second car was quoted the same as the first, and a price I was willing to agree to, including the low offer on my trade - this was a mistake by their finance manager and the offer was rescinded and the price was corrected to $2000 greater than what was listed on the sticker and website (I later confirmed this when the dealership was closed and found the car had sold at the original quoted price of sub $20k. The third quote, was spot on to what I was originally quoted and what was on the website. Anyhow, the disparity in misquotes and miscommunication as a result turned me off from purchasing/trading same day, and at the time, I was certainly ready to make that happen. I moved on and recalculated my plans. Ultimately I received a few calls from the sales management team, was offered more for my trade, which was in fact tempting, but in the end I still had better offers elsewhere and opted to bide my time and acquire a different vehicle from a different dealer. All said, the staff are attentive and extremely courteous - I enjoyed my time there. The process and lack of transparency on the numbers side of things... it felt questionable at best and potentially shady - so I opted not to buy in the end. Take my review for what you will, but know they're an okay bunch. =] More

I had a very good experience purchasing a Toyota Highlander Hybrid from Reliable in Springfield Mo. Austin Goan was very professional and knowledgeable about the vehicle. He took time to explain th Highlander Hybrid from Reliable in Springfield Mo. Austin Goan was very professional and knowledgeable about the vehicle. He took time to explain the features of the vehicle in a way easy to understand. I recommend Reliable and Austin to anyone shopping for a Toyota. More

Drew Stevenson was great to work with! Very informative, kind, and friendly! Reliable Toyota is the place to go if you are looking for a new vehicle. kind, and friendly! Reliable Toyota is the place to go if you are looking for a new vehicle. More

Victor Pla did a fantastic job helping meFind exactly Victor Pla did a fantastic job helping me Find exactly what I wanted. He took all of the requests I had and made them happen. His communication was I Victor Pla did a fantastic job helping me Find exactly what I wanted. He took all of the requests I had and made them happen. His communication was IMPECCABLE. That was the biggest thing that sealed the deal. He has been responsive in each step of the process. He made this process smooth and enjoyable! Thanks Victor!!! More

Our sales rep, Victor Pla, did a fantastic job helping us get into our dream vehicle... a "blackout" 4x4 4-runner! He worked very hard to make the process quick and easy! Victor is awesome! get into our dream vehicle... a "blackout" 4x4 4-runner! He worked very hard to make the process quick and easy! Victor is awesome! More

I recently bought a 2021 4Runner through Reliable Toyota. I had a great buying experience with Bruce. He made the process smooth and effortless. I would highly recommend him as a Sales Consultant. I had a great buying experience with Bruce. He made the process smooth and effortless. I would highly recommend him as a Sales Consultant. More

Austin Goans was very helpful and friendly with the purchase of my new car. Showed me all the features and explained workings of safety features. purchase of my new car. Showed me all the features and explained workings of safety features. More

Victor Pla was great! He was an amazing salesman and very pleasant to work with!! I would definitely recommend him to anyone looking to purchase a vehicle. pleasant to work with!! I would definitely recommend him to anyone looking to purchase a vehicle. More

Cody, Mike, and Warren were so kind and made a really intimidating situation so easy and the process so smooth. Thank you guys for all your help! intimidating situation so easy and the process so smooth. Thank you guys for all your help! More

My experience working with Nate has been great. I am one that takes my time in making a decision so Nate was a refreshing change in the car buying process. He was very patient and provided all of the infor that takes my time in making a decision so Nate was a refreshing change in the car buying process. He was very patient and provided all of the information I needed to be confident in my decision. #ToyotaNateCAREs More