Reliable Toyota

Austin Goans was absolutely the most amazing person to work with at Reliable Toyota. He Went above and beyond for us. He has us for life. morning just had not had the opportunity yet. We were so amazed ye work with at Reliable Toyota. He Went above and beyond for us. He has us for life. morning just had not had the opportunity yet. We were so amazed yesterday with “Austin Goans” and everything he did for us yesterday. My significant other and I just moved here May 1st of this year from upstate New York. Yesterday our plan was just to come in and talk about what our options were on the car we had as our lease was ending. Austin went above an beyond to answer any questions we had. We knew we wanted another Rav 4 and pretty set on that. Austin took us out and showed us what was available and did an amazing job at not only explaining all the features that were available with the car but took the time to physically show us how each feature work on the two Rav 4s that we looked at. Austin did an outstanding job at going through what our options were as well as doing a great job of explaining all the paperwork that we were filling out! Now here is where our experience turned into a huge deal for me. Six years ago I went through a separation where I lost my car as it was in my ex’s name. When getting with Charles (my significant other) we always just made it work with just the one vehicle. I had made a comment to Charles while Austin was helping us finish up stuff about hey it would be cool for myself to get a car again. Austin had heard us talking and I asked him if the building across the way that had the used cars was part of them. He said yes and I had mentioned that we were interest in a second vehicle. Austin asked me what I was interested and what I wanted for features. I knew my credit score wasn’t super high as it was a 550 something which I had mentioned to Austin. I explained to him I just wanted to be able to have a vehicle again and color, size and feature was not a priority to me. He instantly jumped right on to finding me a car he ran over to the used office and with in just what felt like a few mins he was back with the keys to a vehicle to check out. We went outside and there he had a beautiful blue 2017 Chevy Cruze. I instantly fell in love with it but at the same time my heart sank because I didn’t know if it was going to be possible. I knew we had money to put down on it but with my credit score I wasn’t sure it was possible. Austin did again an outstanding job of seeing how he could help me get into that car. Him and Amanda (the lady who helped us in finance) worked super hard and I was able to drive that vehicle off the lot last night. Words can not even express how amazing our experience was with Austin. Even while we were just sitting an waiting for everything to go through with finance he sat with us at his desk and as we are new to the area I had asked him about some places he recommended to eat and he jumped right on his computer and went through a ton of restaurants and talked about all the good things each restaurant had. Again “Austin Goans” was amazing and we will be a part of the Reliable Toyota family for Life. And we will be sending people your way. More

Y’all let me tell you about Reliable Toyota & my car buying experience. First you should know that I’ve been on a mission to find a Used GMC Acadia Denali at a great price. (No big surprise right? We al buying experience. First you should know that I’ve been on a mission to find a Used GMC Acadia Denali at a great price. (No big surprise right? We all want a deal 😉 Anyways after months of endless searching... in a 75 mile radius trying to find that fully loaded Denali was like trying to find a needle in a hay stack at this point. On my way home from Mayse, I decided to swing into Reliable as they had two Denali’s on their lot just so I can say I literally looked at all my options lol. That’s I met Chad Betzler he’s a kind gentleman who gets the job done & goes that extra mile (we’re all looking for) one thing I appreciated is that he wasn’t a high pressured buy buy buy salesman. In fact he was very chill/laid back he wanted to earn my business & through the exceptional customer service he showed me he did just that. His Management lowered the price of the vehicle significantly 1000$ (Say, what?! This is a big deal bc COVID-19 has everything shut down. I literally walked away from signing with young blood bc the wouldn’t budge their price not even a dollar y’all. No joke. They’re not the only ones, several dealerships are not budging either. I understand that they need to make money too! They’re not in the business of just giving cars away lol I tell you all this so you are able to see how greatly I was treated during a epidemic of corona virus. I never asked Chad to lower the price. So when he actually offered me a deal it made me appreciate him & the company’s efforts especially when so many others didn’t want to do diddly squat. They dropped the price & scheduled me for a “We Owe” installing a DVD player with headphones 🎧 weather tech floor mats & buffing out minor scratches.(Car-Fi did an amazing job👏🏻) We wrapped up at almost closing time & here I sit with two vehicles. 🤪 like one of them is about to sit here bc I can’t drive both lol Chad being as Awesome as he is took the new Denali filled it up with Gas & ran it through the car wash then followed me home & picked up the trade. 🙌🏻 A few days later Mrs. Kara who was also kind/pleasant to deal with calls to schedule everything. So the day before I’m due to bring it in I took the kiddos to the creek and was putting pool noodles in the back when I noticed some light staining in the headliner. When I dropped it off I mentioned if it was no trouble if they could try to get that off since they car was already in detail I would be appreciative & if not no worries it’s not a big deal. They told me chad would need to call them to place that order. When I called up there he wasn’t in.. another salesman was quick to let me know that typically they only do what they agreed at the time of sale. (Which is completely understandable) I was fully prepared to give it a good ol’ scrubbing when I got it home. But wouldn’t you know Chad took care of that for me too! I’m so grateful for each person I’ve delt with from Chad to his manager blessing me with a great deal . To Austin the gentleman that helped me with the financing (in keeping an honest review I was abundantly clear that I wanted to finance with capital one & only wanted to be financed with them. However I do have two hard inquiries on my credit report one from capital one & the other from Reliable Toyota. If you’re not to concerned with hard inquiry hits then no worries. Nonetheless Austin was very nice to deal with & even upgraded my warranty packages to platinum. :)) All the way down to Kara in service, sweet as she can be, who assisted in setting up appointments & ordering things for me. I waited to give my review until all my appointments were completed. Everything they owed me they gave me & then some. Exceptional customer service with Chad & his team. I will definitely be calling him when I get the urge to buy another SUV. Thank you Reliable Toyota. You are Appreciated! More

Ian Letterman was fantastic to work with! We had such a great experience buying our first Toyota! Austin was great getting us through the final stages signing all our paperwork (the worst part of every car great experience buying our first Toyota! Austin was great getting us through the final stages signing all our paperwork (the worst part of every car purchase!) and getting us out the door. We will be customers for life! More

ADIL is a very knowledgeable and helpful product specialist. I would want all my friends to go to him. I would reccomend Toyota to all my friends and family. specialist. I would want all my friends to go to him. I would reccomend Toyota to all my friends and family. More

Adil was absolutely AMAZING! Not only was he polite and courteous, he was informative and very knowledgeable. I have purchased many vehicles in my lifetime and the experience I had at Reliable was by far courteous, he was informative and very knowledgeable. I have purchased many vehicles in my lifetime and the experience I had at Reliable was by far the BEST! I would recommend anyone to visit with Adil! More

Best car buying experience I’ve ever had hands down no questions about it. Adil is the best and the most thorough product specialist ever. questions about it. Adil is the best and the most thorough product specialist ever. More

We were initially in the market for a new car, but inventory is low (thanks COVID), so we tried our hand on the pre-owned side. The husband found a Camry he liked and we walked through the doors with inventory is low (thanks COVID), so we tried our hand on the pre-owned side. The husband found a Camry he liked and we walked through the doors with a greeting from Chad. Seriously, one of the most fun experiences we’ve had car shopping. No hassle, no pushing. Part of the reason we purchased day-of was most likely due to being comfortable with our salesman. So, if you’re hitting up Reliable Toyota in Springfield, go see Chad Betzler. More

Matt Freeman managed to get a solid recommendation with my new Rav4 and gave a fair trade for my Cruz. Very good dealer that made it as painless as possible my new Rav4 and gave a fair trade for my Cruz. Very good dealer that made it as painless as possible More

What a great experience, Ian Letterman was one of the best car salesman I've ever dealt with . He was very professional and took his time to make sure we made a informed purchase.Thank you for the great best car salesman I've ever dealt with . He was very professional and took his time to make sure we made a informed purchase.Thank you for the great service! Austin Massey was very helpful in the business department with finalizing the sale. Allnall the whole experience was great at Reliable Toyota. I highly recommend them for purchasing your next Auto!!! More

Adam was awesome in helping my little family find the perfect new family car for us. I was able to give him a price range we were looking and he narrowed it down from there. He also was patient with us a perfect new family car for us. I was able to give him a price range we were looking and he narrowed it down from there. He also was patient with us and not pushy at all compared to other places we went to.We found the perfect car with all the safety features a new mom likes. I couldn't be happier. More