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Reliable Toyota
Springfield, MO
5,956 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,956 reviews
November 12, 2018
Incompetent in a few areas Service Issues: Discovered grease on my Tacoma upholstery 2 separate service times. First incident I cleaned myself. Second incident I was so pissed Service Issues: Discovered grease on my Tacoma upholstery 2 separate service times. First incident I cleaned myself. Second incident I was so pissed, I asked for the service manager which he cleaned himself. Third service incident the techs failed to tighten lugnut after I saw my hubcap loose ! Seriously !!! Fourth time ( just left the dealership at this review ) the service attendant failed to advise techs that a vehicle inspection was to be completed. I discovered this after seeing my old inspection sticker on window and no paperwork. He threw the techs under the bus with fault. I asked for Service manager again. Same service manager as last 3 incidents remembered me but made no mention until I made it known myself. Timid and wouldn’t look me in the eye and when I asked for him, he physically avoided me from a distance I kid you not. Weak. No apologies for any of these incidents. I fear having to take my vehicle to this incompetent business. Friendly yes....until you call them out on their failure and do not expect honesty from anyone. More
by BP
Employees Worked With
Current service manager and Alex the service attendant.
November 10, 2018
totally awesome I just want to say that I have heard horror stories about buying a car and I was very nervous .But it was awesome a moment I will always remember .Ada I just want to say that I have heard horror stories about buying a car and I was very nervous .But it was awesome a moment I will always remember .Adam Clair was so so nice to me and my grandson he was awesome five stars from us More
by joey 777
Employees Worked With
Adam Clair five stars
November 10, 2018
Amazing Customer Service McKenzi helped us pick out the perfect car for what we were looking for. We discussed fuel mileage as well as multiple other things and she was knowle McKenzi helped us pick out the perfect car for what we were looking for. We discussed fuel mileage as well as multiple other things and she was knowledgeable and patient with all of the questions that we had. Overall great experience because of McKanzi’s expertise. Will definitely return in the future. More
by Megz89
Employees Worked With
McKenzi Jump
November 07, 2018
Service Center Has Done There Best I Think The guys in the service center are always great. The car is the problem. It won't let the bluetooth hear me and they have tried to fix it. Hopefully n The guys in the service center are always great. The car is the problem. It won't let the bluetooth hear me and they have tried to fix it. Hopefully next time. Justin has been great to follow up with me and do what he can. The Sennia is the problem. More
by Craigmyle
Employees Worked With
Darin and David
November 05, 2018
Great experiece We had the pleasure of working with Victoria Stepp. She was absolutely delightful. She was very attentive, detail oriented and very organized. She mad We had the pleasure of working with Victoria Stepp. She was absolutely delightful. She was very attentive, detail oriented and very organized. She made purchasing a different vehicle a breeze. She went above and beyond anything I could have imagined. She was able to get us into the correct vehicle to fit mu families needs. I highly recommend doing with her and reliable Toyota in general. More
by Crangel
Employees Worked With
Victoria Stepp
November 04, 2018
Love my new Tacoma Justin was great to deal with! Didn't think the truck I wanted was there but Justin found it. He was very knowledgeable answering every question I had Justin was great to deal with! Didn't think the truck I wanted was there but Justin found it. He was very knowledgeable answering every question I had, even contacting me later to make sure I was doing okay. Would highly recommend him! More
by Lakegal
Employees Worked With
Justin Foster
November 03, 2018
Adil the pickle is SUPERB Fantastic, amazing, courtesy, considerate, informative- There are not enough words to describe ADIL-dill pickle how smooth and easy the process was to Fantastic, amazing, courtesy, considerate, informative- There are not enough words to describe ADIL-dill pickle how smooth and easy the process was to get a new vehicle. More
by Chris417
Employees Worked With
Adil Mahmood
November 03, 2018
Dill pickle was amazing!!! Dill pickle was very helpful, courteous, and answered all of my parent’s questions. Adil was very knowledgeable and treasured my in-laws with up most Dill pickle was very helpful, courteous, and answered all of my parent’s questions. Adil was very knowledgeable and treasured my in-laws with up most respect! More
by Jiholt417
Employees Worked With
Adil Mahmood
November 02, 2018
purchase used vehicle I was greeted in a friendly , professional manner. I was very pleased with the atmosphere and effort made to assist me in the process in an efficient I was greeted in a friendly , professional manner. I was very pleased with the atmosphere and effort made to assist me in the process in an efficient and understanding manner. More
by melissaRn
Employees Worked With
Brian Canizalez sales consultant
November 01, 2018
Great sales and service Victoria Steppwas our sales person and did a great job. I like the idea of buying a certified used car. We are really enjoying our TRD Tacoma 4x4. Victoria Steppwas our sales person and did a great job. I like the idea of buying a certified used car. We are really enjoying our TRD Tacoma 4x4. More
by Sandy123
Employees Worked With
Victoria Stepp
