Renn Kirby Chevrolet Buick

My advice to you is to go somewhere else and not buy anything from this dealership. I am writing a review based on the recent experience of my 83 year old father who is on a very limited income and was talked into buying a car from Renn Kirby Chevrolet Buick. Again, the information I have is third hand knowledge based on what my father said he was told and of course the dealership did not put anything in writing so they are not legally obligated to do anything. My father went into Renn Kirby after receiving a flyer from this dealership last year saying he could be the winner of $25,000 so he went in to see if he got lucky. Of course he didn't win the money and I don't know who, if anybody, ever won this $25,000 dollars but I can't say either way. Instead, they had a high pressure salesperson, whose name is Dave and conveniently doesn't work there anymore, talk him into buying a car that he knew my father couldn't afford. My father explained to the salesperson repeatedly that he could only afford $100 a month in payments so somehow they talked him into a car that they financed for him at $385 a month for ~7 years (yes 7 years when my father will turn 90 years old). Apparently the deal that my father heard from the salesperson was that that they would give him a check to go towards the payments for the first 10 months so he would only be paying $125 a month. The dealership did do that, at least, but this was in writing so they had to. Also, it was my father's understanding from the salesperson that he would get another check at the end of the 10 months to use on the payments for another 10 months. This second payment wasn't in writing so, of course, now the dealer doesn't know anything about it. The dealer asked my father to come in for refinancing. Maybe they could bring down the payments but all they could do was offer him another car at about the same price which would bring the payments down to $325 a month. So now my father is in a situation where the car could get repossessed and he would be without a car. The problem I have with this is: 1. My father repeatedly told the salesperson he could only pay $100 a month but the salesperson continued to push him. I'm just wondering what kind of person takes advantage of an elderly person just to make a buck. 2. On the day this deal happened, my father ended up staying at the dealership for many hours which wore him down. As I said before, my father is 83 years old and sitting in a dealership with a high pressure salesperson for hours would wear anyone down much less an elderly person. 3. They gave him financing for 7 years at which time my father will be 90 years old. Who knows if he will even still be driving by this time. 4. In my opinion, the salesperson knew what they were doing and were just out to make a buck off of an elderly person who doesn't have much money to begin with. So, you can do what you want but if you do any business with this dealership, or any dealership for that matter, get everything in writing. I would recommend you even record the conversation with you cell phone or a digital recorder so there's no dispute later. Again, in my opinion, what Renn Kirby did was immoral and unscrupulous.

Prior to Aug 10th, 2017, I had been monitoring the Renn Kirby website for a new conversion van. On August 10th, I received a price watch update with the original sale price going from $38,008 to $37,008 on a van we had showed interest in. Around August 13th, we decided to purchase this van and sent an inquiry via the website, since we are in Long Beach, Ms. I received an email from a Mason Garber, sales representative on Monday August 14th for initial conversation. I gave him the stock number and told him I intended to fly into Harrisburg around August 28th to pu this van. Via a phone conversation, I asked Mason what other charges were there to add to the price of $37,008. He stated the cost for a drive out tag, and registration fees of $139.00. I asked him to send out an itemized cost for out the door. Later Monday August 14th, Mason sends me a total price of $39,471.89 and asked if we were financing or a check. I replied back and told him check but I needed an itemized cost. To my shock, we are finalizing the deal and I am now informed the van is not $37,008 but $38,883.74. $1,875.74 more than the advertised price on the website. As well, the registration fees have changed from $139 to $545. 2016 vans had been advertised in the $38,000 range at Dave Aborgast in Troy Ohio at the beginning of 2017, another dealer that sells identical vans. . So this price did not look out of line to us. While it was a great price, it is a price we have found elsewhere earlier this year. We were just not ready to pull the trigger at that time, since we were still entertaining a Class B+. When a company sends me a "price reduction alert" via email (which I still have) dropping the price from $38,008 to $37,008 , then that is what I expect the price to be. Raising the price to $38,883, without any acknowledgement of an error, is an integrity issue. When a company tells me the other only fee is $139 and then raises that fee to $545, that is an integrity issue. Sending an email simply stating the "out the door cost is $39,471.89...will that be finance or cash" was trying to hide the error, and slip an increase of the other fee past us. The error in price and increase in the fee was only revealed when we pressed for an itemized break down. They had multiple opportunities to reveal this error instead of just trying to slip it past us. To date, not a word from this dealership. Integrity is of utmost importance and this dealer does not have it.

We went to this dealership to look at another car and my wife saw something else that caught her eye. Unfortunately it was a little small for our family. After doing a bit of research we looked at an Impala which fit our needs. Renn Kirby didn't have the color and trim level combo we wanted but they did a ton of leg work to find one. We worked the numbers and accepted the offer. The pricing was very aggressive and they beat another dealers offer. Our new car arrived at the dealership from 150 miles away the next day. We never felt any pressure and every person we encountered at the dealership was friendly and personable.