Renn Kirby Chevrolet

Do NOT buy, get your vehicle serviced, or work for any Renn Kirby dealership. They literally broke my vehicle during a simple oil change as well as will illegally change your payplan without your knowledg Renn Kirby dealership. They literally broke my vehicle during a simple oil change as well as will illegally change your payplan without your knowledge or consent. This dealership is unethical and extremely shady! More

Went in for hopes of a new car and they didn’t bother to check credit or anything . They didn’t even give us a chance, Waste of time and effort if you ask me. check credit or anything . They didn’t even give us a chance, Waste of time and effort if you ask me. More

Didn't go anywhere. Couldn't get vehicle loan. Was just a pipe dream. Gave ip Couldn't get vehicle loan. Was just a pipe dream. Gave ip More

Dealer was knowledgeable and shared information and service completed on the vehicle. Car was in very good condition and drove well. service completed on the vehicle. Car was in very good condition and drove well. More

I caught them trying to scam me out of $500 while purchasing a vehicle!! Be very careful, most people probably never would notice how they did this. After I caught them, they called it a "mistake" an purchasing a vehicle!! Be very careful, most people probably never would notice how they did this. After I caught them, they called it a "mistake" and had me come in to redo all my paperwork and essentially give me my $500 back. First of all, I don't believe my sales associate, Ken, had anything to do with this, and as mentioned in previous reviews, was great and easy to work with. However, during negotiations on the trade-in value of my car, I had to deal with Ken's sales manager that day. I cannot remember his name, but he is not listed on their website. When he went back to his computer to print out another offer and raise the trade-in value at the bottom of the page, he also changed the middle digit of the purchase price at the top of the page which we had already settled on and no one mentioned this was to change. He did this in a very crafty way by changing $25,464 to $25,964. I didn't notice until I signed all paperwork and got home with the new truck. Luckily, I had snapped a picture on my phone of the of the original paper they showed me proving what they had did! They called it a "mistake". What a coincidence this number could change itself when it would not need to be re-entered in the computer? Also, strange how the hundred's place changed and not the thousands (too obvious and too big), nor the ten’s or one’s place which would not be worth the scam. Also, interesting that the price went up and not down! I feel bad for anyone who isn't bright enough to make honest money in this country and who apparently feel they need to cheat people to get by. Renn Kirby, do yourself a favor and fire the idiot who did this and promote Ken or any of your other honest sales associates to take on the role! More

I requested information online for a car purchase. I received a text message the next morning. I responded with multiple questions, never heard back from them again I received a text message the next morning. I responded with multiple questions, never heard back from them again More

Staff was friendly and great to deal with. We were able to make a deal on my trade with no pressure sales. Highly recommend working with them. to make a deal on my trade with no pressure sales. Highly recommend working with them. More

No Integrity, Morals, nor Scruples My advice to you is to go somewhere else and not buy anything from this dealership. I am writing a review based on the recent experience of my 83 year My advice to you is to go somewhere else and not buy anything from this dealership. I am writing a review based on the recent experience of my 83 year old father who is on a very limited income and was talked into buying a car from Renn Kirby Chevrolet Buick. Again, the information I have is third hand knowledge based on what my father said he was told and of course the dealership did not put anything in writing so they are not legally obligated to do anything. My father went into Renn Kirby after receiving a flyer from this dealership last year saying he could be the winner of $25,000 so he went in to see if he got lucky. Of course he didn't win the money and I don't know who, if anybody, ever won this $25,000 dollars but I can't say either way. Instead, they had a high pressure salesperson, whose name is Dave and conveniently doesn't work there anymore, talk him into buying a car that he knew my father couldn't afford. My father explained to the salesperson repeatedly that he could only afford $100 a month in payments so somehow they talked him into a car that they financed for him at $385 a month for ~7 years (yes 7 years when my father will turn 90 years old). Apparently the deal that my father heard from the salesperson was that that they would give him a check to go towards the payments for the first 10 months so he would only be paying $125 a month. The dealership did do that, at least, but this was in writing so they had to. Also, it was my father's understanding from the salesperson that he would get another check at the end of the 10 months to use on the payments for another 10 months. This second payment wasn't in writing so, of course, now the dealer doesn't know anything about it. The dealer asked my father to come in for refinancing. Maybe they could bring down the payments but all they could do was offer him another car at about the same price which would bring the payments down to $325 a month. So now my father is in a situation where the car could get repossessed and he would be without a car. The problem I have with this is: 1. My father repeatedly told the salesperson he could only pay $100 a month but the salesperson continued to push him. I'm just wondering what kind of person takes advantage of an elderly person just to make a buck. 2. On the day this deal happened, my father ended up staying at the dealership for many hours which wore him down. As I said before, my father is 83 years old and sitting in a dealership with a high pressure salesperson for hours would wear anyone down much less an elderly person. 3. They gave him financing for 7 years at which time my father will be 90 years old. Who knows if he will even still be driving by this time. 4. In my opinion, the salesperson knew what they were doing and were just out to make a buck off of an elderly person who doesn't have much money to begin with. So, you can do what you want but if you do any business with this dealership, or any dealership for that matter, get everything in writing. I would recommend you even record the conversation with you cell phone or a digital recorder so there's no dispute later. Again, in my opinion, what Renn Kirby did was immoral and unscrupulous. More

False internet advertising/integrity Prior to Aug 10th, 2017, I had been monitoring the Renn Kirby website for a new conversion van. On August 10th, I received a price watch update with Prior to Aug 10th, 2017, I had been monitoring the Renn Kirby website for a new conversion van. On August 10th, I received a price watch update with the original sale price going from $38,008 to $37,008 on a van we had showed interest in. Around August 13th, we decided to purchase this van and sent an inquiry via the website, since we are in Long Beach, Ms. I received an email from a Mason Garber, sales representative on Monday August 14th for initial conversation. I gave him the stock number and told him I intended to fly into Harrisburg around August 28th to pu this van. Via a phone conversation, I asked Mason what other charges were there to add to the price of $37,008. He stated the cost for a drive out tag, and registration fees of $139.00. I asked him to send out an itemized cost for out the door. Later Monday August 14th, Mason sends me a total price of $39,471.89 and asked if we were financing or a check. I replied back and told him check but I needed an itemized cost. To my shock, we are finalizing the deal and I am now informed the van is not $37,008 but $38,883.74. $1,875.74 more than the advertised price on the website. As well, the registration fees have changed from $139 to $545. 2016 vans had been advertised in the $38,000 range at Dave Aborgast in Troy Ohio at the beginning of 2017, another dealer that sells identical vans. . So this price did not look out of line to us. While it was a great price, it is a price we have found elsewhere earlier this year. We were just not ready to pull the trigger at that time, since we were still entertaining a Class B+. When a company sends me a "price reduction alert" via email (which I still have) dropping the price from $38,008 to $37,008 , then that is what I expect the price to be. Raising the price to $38,883, without any acknowledgement of an error, is an integrity issue. When a company tells me the other only fee is $139 and then raises that fee to $545, that is an integrity issue. Sending an email simply stating the "out the door cost is $39,471.89...will that be finance or cash" was trying to hide the error, and slip an increase of the other fee past us. The error in price and increase in the fee was only revealed when we pressed for an itemized break down. They had multiple opportunities to reveal this error instead of just trying to slip it past us. To date, not a word from this dealership. Integrity is of utmost importance and this dealer does not have it. More