Renn Kirby Mitsubishi - Service Center
Frederick, MD

27 Reviews of Renn Kirby Mitsubishi - Service Center
No long waits Timily service and very polite employees .informed me about any issues , and showed me the problem. Made me comfortable while we waited. Explained any Timily service and very polite employees .informed me about any issues , and showed me the problem. Made me comfortable while we waited. Explained any charges. More
Recalls Very nice employees. One part wasn’t there. (inventory was wrong) but great service. Service advisor was very thorough. Store was very clean including Very nice employees. One part wasn’t there. (inventory was wrong) but great service. Service advisor was very thorough. Store was very clean including the rest rooms More
Fantastic Customer Service Brought my car in for an oil change and from the moment I walked in, they were attentive, courteous, and understood exactly what I wanted, and didn't Brought my car in for an oil change and from the moment I walked in, they were attentive, courteous, and understood exactly what I wanted, and didn't want. When they advised me of some other work that's needed, there was no hard sell, no pushing to get it done asap and they offered a great plan to handle it when I could. More than satisfied! More
Upsale your bank account In october I took the car there for a $400 job that ended up costing me $2500. The car is not even worth that. Then I took it back this week for a In october I took the car there for a $400 job that ended up costing me $2500. The car is not even worth that. Then I took it back this week for a few minor things and an item that they supposedly fixed the last time, and they wanted to charge me $600.00. I had some general items, change the oil the wiper blade and the headlight. I walked out there spending $400.00, which included replacing rear breaks. They wanted $1700 for more stuff they constantly tell you that all kinds of things are wrong with your car. I dont feel comfortable taking my vehicle there because you don’t know what otems really need fixing and what items are a sales job to break your bank More
C'mon man I've been going to the dealership for mostly all my needs, unfortunately for me. They always take incredibly too long. Hour long oil changes, etc. The I've been going to the dealership for mostly all my needs, unfortunately for me. They always take incredibly too long. Hour long oil changes, etc. They are always courteous but who cares, get my stuff done. So I just took my car in, I made an appt. At 9am to get my rotors and brakes replaced, they had the high pitch squeal indicating change it, and I knew I needed new rotors, and also 4 new tires. They said they were available from 2-4, I made my appt. for 2 and dropped it off at 1:20. They gave me a courtesy car. After 4 hours they called to tell me that yes my rotors and brakes need to be replaced, um, I told you I needed new ones and asked you to replace them, thanks for putting on my new tires, sweet, whatever. I dropped it off to get fixed, not to tell me after 4 hours it needs to be fixed. I'm super busy and don't have time to play games like that. So I guess I'll do them myself now. I'm never going back again unless it's for a recall, and I'll dread doing that because their service has always been unimaginably slow. More
Recall Good dealership always friendly and helpful would recommend to friends great customer service get you in right away never have a long wait very ha Good dealership always friendly and helpful would recommend to friends great customer service get you in right away never have a long wait very happy with my Mitsubishi outlander sport More
Great Service! Great Service Center at Renn Kirby Mitsubishi. Had recalls from my Renn Kirby purchased vehicle and regular maintenance. Very professional. Reminder: Great Service Center at Renn Kirby Mitsubishi. Had recalls from my Renn Kirby purchased vehicle and regular maintenance. Very professional. Reminder: Before dropping off your vehicle or giving them your keys let them know if you had any coupons or taking them up on a service promotion . Most importantly let them know if you have a service contract ( maintenance plus ) ; it’s on a different screen that they ask me to remind them or let them know when dropping off my car. A++ service . More
Great service The team at the dealership is always helpful and welcoming. The service was performed quickly and they got e out earlier than estimated. They also loo The team at the dealership is always helpful and welcoming. The service was performed quickly and they got e out earlier than estimated. They also look out for clients safety More
Recall fix Service awesome and they parts one of the two fixes. Was advised will contacted when others come in the people we encounter was awesome. Will come ba Service awesome and they parts one of the two fixes. Was advised will contacted when others come in the people we encounter was awesome. Will come back More
Attentive Pleasant and attentive visit. Requested service performed in a timely manner. Loaner car quickly provided and my car was returned to me clean and with Pleasant and attentive visit. Requested service performed in a timely manner. Loaner car quickly provided and my car was returned to me clean and with service tech business card inside. Made me feel the service was done honestly. More