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Rensselaer Honda

Troy, NY

4.8
628 Reviews

770 Hoosick Rd

Troy, NY

12180

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Showing 628 reviews

September 25, 2022

Service department is always great. Helpful, friendly, quick. Jeanette is the best. She explains everything needed very clearly. They even washed my car. More

by lynnie0321
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanette Murphy
Sep 27, 2022 -

Rensselaer Honda responded

Thank you for the 5-star review and thank you for servicing your car with us! Your business is very appreciated.

September 20, 2022

Service department is almost impossible to get in touch with. Poor customer service all around. More

by jwest
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason
Sep 22, 2022 -

Rensselaer Honda responded

Hi, We are sorry to hear that you had a hard time getting a hold of us. Please feel free to call us back or send us your information and we will call you back as soon as possible.

September 17, 2022

The service as always was excellent. Jeannette is always very friendly, informative and helpful, Joe was also helpful. The only reason I continue to buy my car from Rensselaer Honda is b More

by Margaret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanette Murphy, Jason Foster
Sep 22, 2022 -

Rensselaer Honda responded

Thank you for the wonderful review. We are very glad to hear hear that you had a good experience servicing your vehicle with us.

September 08, 2022

The service department took advantage of my 80 year-old mother to sell her brakes that she didn't need and attempted to sell her a fluid change that she also did not need. They ignored the issue that she t More

by mdoneill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Perry, Thomas Sinkora
Sep 20, 2022 -

Rensselaer Honda responded

I am very sorry you had a negative experience with us. I spoke with our service manager and he verified that there was some sort of miscommunication. Therefore he will be issuing a refund. If you have any other questions or concerns please give us a call.

June 02, 2022

Vehicle purchase approved already . ... ssa.comment@gmail.com rensselaerhonda@gmail.com Cindy... Thanks you again.... More

by jordancindy242
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None, Matthew James, Frank Grygiel, Dan Durivage, Ellen Miranda, Mike Ashe, Matthew Alverson, Susan Fredette, Bob Morin, Jake Morizio, Anthony Augello
May 28, 2022

As always customer is excellent and wait time was reasonable. Joe Perry was very informative and courteous. More

by chcarroll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Perry Service Advisor
May 31, 2022 -

Rensselaer Honda responded

Thank you for the 5-star review!

May 10, 2022

The service department was able to get me in when I needed it and completed the work in an hour which was perfect for my schedule. They are friendly and knowledgeable. More

by hockey_invt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Minahan
May 12, 2022 -

Rensselaer Honda responded

Thank you for the 5-star review!

May 10, 2022

Service is excellent. Very accommodating and friendly. I would recommend servicing your Honda at Rensselaer. More

by Rquandt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanette Murphy
May 12, 2022 -

Rensselaer Honda responded

Thank you!

May 09, 2022

I had a very nice experience. The staff was pleasant, clean facility, and service was quick. More

by rmangold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Foster
May 12, 2022 -

Rensselaer Honda responded

Thank you for the kind words!

May 09, 2022

After a problem was identified at a different facility, the Rensselaer Honda team was able to correct the issue and get me back on the road in a safe vehicle. More

by cltr201045
Recommend Dealer
Yes
Employees Worked With
Thomas Sinkora, Jason Foster
May 12, 2022 -

Rensselaer Honda responded

Thank you! We are glad to hear we were able to help.

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