I have bought two cars from this gentleman in the last 3 1/2 years. He is extremely knowledgeable of the vehicles he is selling, and if he does not know the answers to your questions, he will get the answer for you before you leave. he was extremely helpful in learning how to operate the Sync system, plus all the other features of the touch screen. We have a tendency to trade cars in every two to three years, and we are usually given a fair price for our trade-in. We will again see Ken if ever we are needing another vechicle, because he is genuine, kind, friendly , and most of all he knows his stuff.