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Reynolds Subaru
Lyme, CT
28 Reviews
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Showing 28 reviews
October 08, 2016
Best buying experience I went to Reynolds after shopping at a Subaru dealer closer to home where I did not have a good experience. From day one Reynolds was superb. I negoti I went to Reynolds after shopping at a Subaru dealer closer to home where I did not have a good experience. From day one Reynolds was superb. I negotiated the car I wanted via email with Mike and when I showed up to purchase it I found it detailed and ready to go however I saw another higher end forester I liked and they sent me on a test drive with no hassle, I decided to purchase the second vehicle and they accommodated me without issue. Mike was not there that day so I worked with Nora Morrissey and she was fantastic. They gave me a fair price on my trade (kbb value) and took their time showing me all the bells and whistles of my new vehicle before I left. Honestly I could not have asked for a better experience. I cannot recommend them highly enough. More
by Happy customer
Employees Worked With
Nora Morrissey and Mike Sharrio.
Helpful February 26, 2016
A fun time purchasing a Forester Reynolds staff make the buying of a car a low key, friendly experience.. The communication is excellent, the service friendly and gentle, it was a gen Reynolds staff make the buying of a car a low key, friendly experience.. The communication is excellent, the service friendly and gentle, it was a genuine pleasure to purchase a car from Reynolds. This is my 16th purchase of a car and it has never been as smooth, seem less process as working with Reynolds. Believe their ads. My Forester is a real treat and all that Consumer reports says it is, is true. Joe Barlow did a wonderful job to make sure I was happy and that everything was great. More
by Whitey
Employees Worked With
Joe Barlow
July 01, 2015
Subaru Love Working with Nora Morrissey and Mike Sharrio was a great experience. Nora doggedly tracked down the Sport Premium Impreza with the features and color Working with Nora Morrissey and Mike Sharrio was a great experience. Nora doggedly tracked down the Sport Premium Impreza with the features and color I wanted and Mike had all documentation ready for pick up day and carefully explained how the car operates, set up my bluetooth and made several knowledgeable suggestions on accessories. Nora and Mike know the Subaru vehicles very well and I trusted their input and enjoyed their enthusiasm for the Subaru experience. The final happy outcome was Hayden Reynolds allowing me to drive my car with a dealer plate while I corrected the spelling on my driver's license so the registration could be processed! More
by arlenec
Employees Worked With
Hayden Reynolds, Nora Morrissey, Mike Sharrio
May 21, 2015
They are the best!! I shopped around online pretty extensively when researching Subaru's and initially went to another dealership where I did not have a positive experien I shopped around online pretty extensively when researching Subaru's and initially went to another dealership where I did not have a positive experience. Reynolds also had the car I was interested in so I decided to give them a try and I couldn't be happier I did. From the start excellent communication via email, allowed me to have all my information for finance ready to go and gave me a good price on the Forester I wanted without any stressful negotiations. I ended up choosing a different vehicle then the one I had picked out online and they had it detailed and ready to go while I did paperwork. Extremely friendly, no pressure environment. Everyone I came into contact with seemed to be happy to work there and while my car was prepared they went over vehicle details and kept me entertained. Nora Morrissey, the sales manager, handled my purchase because Mike (the great salesman who worked with me via email was not in on the day I chose to purchase my vehicle) and I couldn't have asked for a better experience - I never thought buying a car could be fun but now I know differently. Awesome purchasing experience from beginning to end, I would absolutely recommend them to family and friends without hesitation. They aren't the closest Subaru dealer to me but they are totally worth the drive! More
by FirstTimeSubaruBuyer
Employees Worked With
Hayden Reynolds, Nora Morrissey, Mike Sharrio, Logan The Dog
January 13, 2015
Awwww yeahhh So back in October I inadvertently smashed my Honda; time for a new car! Wanted to try out a Subaru, a bunch of co-workers swear by their Subies and p So back in October I inadvertently smashed my Honda; time for a new car! Wanted to try out a Subaru, a bunch of co-workers swear by their Subies and pointed me to Reynolds. I walked in and sat down with Sandy; within less than a half hour I had an order placed for a brand new 2015 WRX in the exact trims and options I wanted at the price I wanted to pay. Just picked up my car a few days ago and could not be happier. Absolute kudos to Sandy and the rest of the gang at Reynolds, they put up with me throughout the whole process. Got me out the door on delivery day within 15 minutes, painless. All in all buying a new car from Reynolds is essentially 45 minutes total of car-buying bliss. But that's not all, once you think it's all over when you drive off the lot with your new car, think again! YOU GET COOKIES TOO! WHO DOES THAT!? No, seriously, they mail you a tin of awesome chocolate chip cookies. Would absolutely recommend the place to friends and family if they were ever looking to buy a Subaru. Everyone at Reynolds is nice, but Sandy is a total doll and will take good care of you. Thanks Sandy! Thanks Reynolds! More
by KyleV
Employees Worked With
Sandy Spencer
October 25, 2014
very thankful for Bud I can"t thank Bud enough. As a salesman he was wonderful, but more importantly, he is a good christian man. Bud made me feel like family and I didn't I can"t thank Bud enough. As a salesman he was wonderful, but more importantly, he is a good christian man. Bud made me feel like family and I didn't feel the pressure I felt visiting other dealerships. He took the time to help me find a car that fit my budget and one that I would like. What would of taken a couple days to process all the paperwork and detailing Bud and the staff made it possible for me to drive my car off the lot that day and I'm so very grateful. Sheherazode Schultz More
by SheZod
Employees Worked With
William"Bud"Walls
October 24, 2014
Excellent Service All Around! I recently leased a 2014 Subaru Impreza from Reynolds Subaru. From start to finish, the entire process was smooth and relaxed. Bud helped me with ev I recently leased a 2014 Subaru Impreza from Reynolds Subaru. From start to finish, the entire process was smooth and relaxed. Bud helped me with everything I needed, and there was no pressure to purchase, just information and quality service. I would definitely recommend Reynolds to anyone looking for a Subraru. More
by Sharif Okasha
Employees Worked With
Bud Wells, Hayden Reynolds
October 07, 2014
Simply Wonderful It seems that any more having to purchase a new car can be a painful experience. With the prices of cars going ever higher, and sales people that ar It seems that any more having to purchase a new car can be a painful experience. With the prices of cars going ever higher, and sales people that are less than honest or friendly. Well I have to say that the staff at Reynolds Garage has left a very good and positive impression on me. Their friendly attitudes make you feel welcome to be a part of their family. The price was terrific, the car was spotless and expertly delivered. The whole experience was actually fun. I will most definatly tell many friends about this wonderful dealship in the country. Thank you Reynolds Subaru for restoring my faith in what a dealership should be. John Atkinson More
by topwrench
Employees Worked With
Bud, Hayden Reynolds, Nora Morrissey, Keith Sikora, Sandy Spencer, Mike Sharrio, Logan The Dog, Marcia Harriman
October 06, 2014
My 2015 Subaru - Forester Professional, friendly, quality service, excellent communication. This is my 4th Subaru!! I liked the tutorial on the blue tooth and the review Joe g Professional, friendly, quality service, excellent communication. This is my 4th Subaru!! I liked the tutorial on the blue tooth and the review Joe gave of the new features since my last 2010 purchase. More
by Kristina Len
Employees Worked With
Nora Morrissey, Keith Sikora, Brian Hagan, Joe Barlow
September 25, 2014
The nicest people I have dealt with in a long time Here's what I told them....Mike, Please share my compliments to you and your dealership. I had been looking for the perfect Miata for a couple month Here's what I told them....Mike, Please share my compliments to you and your dealership. I had been looking for the perfect Miata for a couple months when the Reynolds ad popped up on the internet and for once it was exactly what I was looking for. I had seen some that were close to what I wanted but since I had an older Miata there was no reason to buy them. I did go to some other dealers and they were smooth talking but I was treated like a piece of meat. When I called you at Reynolds I was quickly impressed by your quick and friendly response to my detailed questions. And I was even more impressed when I showed up to see the car. The atmosphere was friendly and relaxed in a way I have not seen before. It was busy (no surprise) but I couldn't tell the customers from the salespeople. Despite how busy everyone was nobody seemed stressed. And when I met with your manager to work out the details of the price we didn't have to go into a special "closing" office. And she did not have papers or any other gimmick to sneak by me. It was just a friendly conversation. And when I met with the business manager there was, of course, all the necessary paperwork but there was no pressure to get other stuff into the deal. Most of all, you were always friendly and enthusiastic and I never at any point felt like you were pushing me. I should have known this would be a pleasant experience when I saw a big old friendly dog in the corner of the showroom. Reynolds is close to a two hour drive each way for me but I would not hesitate to recommend you to any of my friends who might be looking for a Subaru. Thanks! Jim More
by rome boulevard
Employees Worked With
Mike Sharrio, Logan The Dog
