Reynolds Subaru - Service Center

I did not have a good experience with them at all. The problem is with their service department, they don’t check their work. They kept my car for weeks said everything was fixed , and gave it back to The problem is with their service department, they don’t check their work. They kept my car for weeks said everything was fixed , and gave it back to me not fix. I have returned the car multiple times for the same problem . It’s ridiculous At the time of this review my cars has been in their service department for 43 days and counting Don’t do business with this dealership More

I have been to the service department two times, small I’m nature. But they took care of it. And also the parts department is also great. Dave was Awsome. I bought my car in December and I’m happy with Re I’m nature. But they took care of it. And also the parts department is also great. Dave was Awsome. I bought my car in December and I’m happy with Renolds Subaru. And I will be a customer for life. More

Service department Did not buy my 2017 Forester from Reynolds but wanted to try their service department. Had an oil change done before they opened their new building. Did not buy my 2017 Forester from Reynolds but wanted to try their service department. Had an oil change done before they opened their new building. Just an ordinary experience. I then had an issue with my A/C just under a year of owning my car. When I called to arrange a loaner, I was told they won't give me one because I did not purchase the car from them. So I had to wait. Didn't take them long to decide it was just low on coolant and that sometimes happens out of the factory. Keep in mind this was in late September 2017--haven't used the a/c much given the time of year and I have always preferred opened windows. I turned the a/c on for the first time late May 2018 only to find it does not work. I have since discovered there have been many issues with the a/c in '14-'18 Foresters. http://www.subaruforester.org/vbulletin/f80/2017-forester-ac-stopped-working-again-773673/ I don't feel they took the time to inform me of this and just wanted me gone since I didn't give them the sale. I would have given them many years of service had they treated me well. Going to a new service department and I will have a loaner. More

Service manager was tude 1440.00 for a 60k check up which I was told was a multipoint inspection and fluid change. The multipoint inspection included things like wipers, batt 1440.00 for a 60k check up which I was told was a multipoint inspection and fluid change. The multipoint inspection included things like wipers, battery, horn, tread depth on the tire, and about a half dozen deep mechanical checks that your average moron could probably notice. Rear brake pad replacement, rotor machining, and a new battery were included in the aforementioned 1.4k but not part of the 60k mile check up. Those two items were an additional 500.00. When I looked the service manager in the eye and said "these are not low cost of maintenance cars anymore..." his retort was "yes they are!" I then compared my bill to my mortgage payment at which point he said "your car gets you to work, and your job pays your mortgage!" They didn't even replace the ignition coils. I noted this as well, and said that was a big job, requires lifting the whole engine. Now I know that's not the case bc I've done ignition coils on this car and we didn't remove the engine to do it. So now, not only is he a jerk, he's also a liar. I called him on it, and he said, well you don't have to lift the engine but it's a lot easier if you do... Never going back. Thought I'd share my experience. More

I have never had a bad experience with this dealer. I really enjoy how the dealer is on the small side and they treat you really as a Reynold's Garage family member. I was concerned about my car not hav really enjoy how the dealer is on the small side and they treat you really as a Reynold's Garage family member. I was concerned about my car not having an alarm armed while the car sat at the dealer and they pulled the car into the garage for the night, when my timing belt service took more time than expected due to some unforseen problems, I was not charged for the rental car for those other two days and I was given prompt calls to keep my updated with the status of my car. Everyone is extremely friendly and helpful, from the service, sales, secretaries and on. I highly highly recommend this dealer for your Subaru needs. More