"3 days to do an evaluation and repair is insane."
Requested warranty service, told it would take 3 days to evaluate or 5 days if brought in on Thursday. No loaner program! Customer should have been informed of this absolutely ridicules wait, at time of sales, your high customer rating would drop, I for one will never buy from Rich Ford again.
Bought a car (brand new) 4 yrs ago...have had 7 recalls, one of which my back door flung open on the freeway with my child in the backseat. Altnernator just went out and they wanted to charge me almost $800 dollars to fix it when the part only cost $100. Price gouging and VERY poor costumer service. Never again will I go to Rich Ford on Lomas.
"Service department doesn't value customers' time"
I went in for an oil change and was told it would take an hour. My service adviser went to lunch in the middle of it and I didn't hear from him for three hours. The best they could do to make up their lack of communication and for wasting my time was a coupon for a free car wash. Never coming here for service again.
Edit: The service manager has since reached out to me and assured me that the lack of communication displayed yesterday will be addressed properly. Since something is being done to prevent situations like this from reoccurring, I'm happy to say I now view the dealership in a more positive light. It was unfortunate that this happened on my first visit but I'd now be glad to give them another chance.
Employees Worked With