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Rich Ford

2.4

174 Lifetime Reviews

8601 Lomas Blvd NE, Albuquerque, New Mexico 87112
Call (800) 920-1498

Top Reviewed Employees

Crystal Switzer, Production Manager, Rich Ford

Crystal Switzer

Production Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
JC Lucero, Service Advisor, Rich Ford

JC Lucero

Service Advisor
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Jeremy Golino, New Car Sales, Rich Ford

Jeremy Golino

New Car Sales
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Julian Armijo, Service Manager, Rich Ford

Julian Armijo

Service Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

October 17, 2017

"3 days to do an evaluation and repair is insane."

- Atafoyadissapointed123

Requested warranty service, told it would take 3 days to evaluate or 5 days if brought in on Thursday. No loaner program! Customer should have been informed of this absolutely ridicules wait, at time of sales, your high customer rating would drop, I for one will never buy from Rich Ford again.

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Employees Worked With

Jeremy Golino
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

September 12, 2017

"Never again"

- Nich

Bought a car (brand new) 4 yrs ago...have had 7 recalls, one of which my back door flung open on the freeway with my child in the backseat. Altnernator just went out and they wanted to charge me almost $800 dollars to fix it when the part only cost $100. Price gouging and VERY poor costumer service. Never again will I go to Rich Ford on Lomas.

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Employees Worked With

August 11, 2017

"Service department doesn't value customers' time"

- tm0

I went in for an oil change and was told it would take an hour. My service adviser went to lunch in the middle of it and I didn't hear from him for three hours. The best they could do to make up their lack of communication and for wasting my time was a coupon for a free car wash. Never coming here for service again. Edit: The service manager has since reached out to me and assured me that the lack of communication displayed yesterday will be addressed properly. Since something is being done to prevent situations like this from reoccurring, I'm happy to say I now view the dealership in a more positive light. It was unfortunate that this happened on my first visit but I'd now be glad to give them another chance.

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Employees Worked With

Tony Garcia

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Photos & Amenities

  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Instant Financing
  • Quick Lube
  • Shuttle Service
  • Television
  • Vending Machines
Rich Ford, Albuquerque, NM, 87112