Rich Ford

Excellent customer service, John communicated with me through out the day and notified me when vehicle was ready for pick up. Dillon and Lucas Lopez also assisted. The service performed on my vehicle wa through out the day and notified me when vehicle was ready for pick up. Dillon and Lucas Lopez also assisted. The service performed on my vehicle was outstanding. More

Rich Ford makes it so easy. I've been using Rich Ford's service department for years. You pull up, a friendly attendant comes to you, then they get you an appropriate service advisor to takes care of you t service department for years. You pull up, a friendly attendant comes to you, then they get you an appropriate service advisor to takes care of you throughout your visit. They even have a diner with excellent food while you wait, if you're the type who eats on the fly. They are very detailed in their inspections and never judgemental when you have to save for a repair. More

It was good experience buying the truck I love my F350 Thank you Rich FORD and hope to work with Rich Ford in the future Thank you Rich FORD and hope to work with Rich Ford in the future More

Rich Ford Service and Sales have been very pleasant to deal with in the experiences we have had in the last three years. Patrick Smith from sales and Lucas Lopez from service have been especially nice to deal with in the experiences we have had in the last three years. Patrick Smith from sales and Lucas Lopez from service have been especially nice to us. More

Brought car in to get a rattle/vibration checked out. They said they would take it for a ride, check it out, but when I went to pick it up, I got charged $100 for them to just start it and let it idle an They said they would take it for a ride, check it out, but when I went to pick it up, I got charged $100 for them to just start it and let it idle and not drive it because there was no gas in the car. The rattle started happening after the engine was replaced about a month ago by this same shop. In that $100, you are telling me they don't have access to a gallon of fuel? Lame. I used to take all my vehicles here, will be looking for something closer to me now. More

John Orona, Jr. went out of his way to assist me. I had spoken to him on the phone about what I was looking for and when I arrived he had several cars for me to look at. I selected one of them, the EcoSpo spoken to him on the phone about what I was looking for and when I arrived he had several cars for me to look at. I selected one of them, the EcoSport. So far very pleased with the car. Having a slight issue with the monitor and John has handled that and assured me that it is covered under warranty if the latest "fix" doesn't stay fixed. More

Service had to be reminded twice of an issue, and still weren't pleasant in dealing with said issue. Very poor customer service. Major decline in service department. weren't pleasant in dealing with said issue. Very poor customer service. Major decline in service department. More

Our salesman Pete was very knowledgeable and helpful as we selected our new explorer. He did not pressure us and gave us a fair deal without any hassle. we selected our new explorer. He did not pressure us and gave us a fair deal without any hassle. More

Purchased a new car last July. Although j had a few issues, I thought they were all resolved. My problem was I actually trusted the finance mgr. Big mistake. After reviewing contracts thoroughly I foun issues, I thought they were all resolved. My problem was I actually trusted the finance mgr. Big mistake. After reviewing contracts thoroughly I found multiple things buried in them. After much discussion they finally gave in and refunded almost $4,000. But it never ends. Found they never reported the sale so I would get the "rewards". I learned much about my car from another dealerships video. I love my Ecosport but I would not recommend Rich Ford in NM to anyone. By far worst dealership ever. One star is too many. More

So far so good but the truth is I haven’t driven the Explorer enough to comment. I am driving out of town later today and will have a better feel for it. I will say that the attention and work perform Explorer enough to comment. I am driving out of town later today and will have a better feel for it. I will say that the attention and work performed was great and done in a timely manner. Maria gave me a car and Shelly kept me up to date. More