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Rich Ford
Albuquerque, NM
369 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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369 Reviews of Rich Ford
September 22, 2020
nice job, fast and easy. In the past I was unhappy only because they changed my radio settings, but this time everything was done right with no messing around. John Collins was very professional. because they changed my radio settings, but this time everything was done right with no messing around. John Collins was very professional. More
by ralphseis
Employees Worked With
John Collins
September 18, 2020
Brought my new F-150 for an oil change and it came back with greasy fingerprints inside and out. I didn't notice until I got home. Then when I brought it back, first thing they say is that is not from us. with greasy fingerprints inside and out. I didn't notice until I got home. Then when I brought it back, first thing they say is that is not from us. Then they see the door and agree with me. I have zero confidence with their service department now. If sloppy on the outside, did the cut corners under the hood? Are bolts tightened to spec? Did they even change the oil? I don't trust them based on my first experience with the Rich Ford Service Department. More
by Ed
Employees Worked With
JC Lucero
September 17, 2020
Have been a customer of Rich Ford for many years both in purchasing vehicles and service. Crystal in Service went the extra mile to help us with our problems. She is a "STAR" in the Service Department. Th purchasing vehicles and service. Crystal in Service went the extra mile to help us with our problems. She is a "STAR" in the Service Department. Thanks!!! More
by danfrady2
Employees Worked With
Crystal Switzer
September 11, 2020
Easy in, easy out, but a little expensive for parts vs labor. Did cover warranty issues with excluder seals, and so far the truck seems fine. The service adviser Brandon did a wonderful job of keeping me labor. Did cover warranty issues with excluder seals, and so far the truck seems fine. The service adviser Brandon did a wonderful job of keeping me informed and explaining all the service work. More
by tprovince5
Employees Worked With
Brandon, service advisor
September 10, 2020
Isaac Humphrey did a excellent job keeping me informed, He practice social distancing. I felt safe and valued. I was also pleased with being able to do most of the paperwork via email. He practice social distancing. I felt safe and valued. I was also pleased with being able to do most of the paperwork via email. More
by Skybox5
Employees Worked With
Isaac Humphrey
September 04, 2020
I worked with Stan Bird, and he has excellent customer service. He took care of me and my fiancé wonderfully. I will recommend Rich Ford to anyone in the market for a vehicle. service. He took care of me and my fiancé wonderfully. I will recommend Rich Ford to anyone in the market for a vehicle. More
by Kirk.brenden.bk
Employees Worked With
Stan Bird, Jimmy Griego
August 31, 2020
Would highly Recommend Rich Ford! The entire experience (sales/finance), was professional and personable. James O. helped us find the right vehicle, explained options, and supported the sales process thro (sales/finance), was professional and personable. James O. helped us find the right vehicle, explained options, and supported the sales process through delivery. Reese R. helped us with a fantastic sales price, and Shamond S. clearly explained/helped us through the finance process. Given current environment (COVID), we never felt unsafe as the dealership displayed their concern for customers and staff by following Covid guidelines. Thank you !! More
by nmmark123
Employees Worked With
James Orona Jr Shamond Smith, Reece Robinson, James Orona
August 19, 2020
Ok although my advisor was off on Saturday and he led me to believe I would have my car on Sat causing 2 day extra car rental. If I would have known Improbably wouldn’t have rented the car. to believe I would have my car on Sat causing 2 day extra car rental. If I would have known Improbably wouldn’t have rented the car. More
by Janet
Employees Worked With
Lucas
August 17, 2020
I have a F250 with 9,000 miles and having transmission issues (surging, hard shifting, no power when trying to accelerate). All of these are happening intermittently. First I was told that they could not issues (surging, hard shifting, no power when trying to accelerate). All of these are happening intermittently. First I was told that they could not duplicate the problem (isn't that always what happens when you take a vehicle in?) The I was told that Ford put out a memo stating that "customers perceive an issue with the 10 speed transmission but it is really not an issue, it's normal" I was able to find two lawsuits filed regarding these exact concerns so I know that it is not "normal." I have driven Fords since 1981, and I can honestly say this is the last Ford product I will own. More
by lduree
Employees Worked With
Lucas
