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Rich Morton Mazda

Pasadena, MD

3.1
252 Reviews
The team at Rich Morton Mazda would like to welcome you to our dealership in Pasadena, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Pasadena, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Pasadena count on the high-quality vehicles and services found at Rich Morton Mazda, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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51 Mountain Rd

Pasadena, MD

21122

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Showing 252 reviews

May 15, 2023

I bought a 2000 Chevy Camaro Z28 from the Dealer's personal collection. It is spotless and she is a dream to drive. I am in love! Well done Rich Morton. And I love Rich Morton Mazda! Ken Mason More

by teresa.alison
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lenny Weatherstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Nuatty and Ken Mason
May 18, 2023 -

Rich Morton Mazda responded

Rich Morton Mazda would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Neal Johnson neal@richmorton.com

March 13, 2023

Normally I bring all my cars to the service department here. Keith is awesome, takes time to explain things , gives a fair price. Well today there was someone new. Named Ashley I think ( she couldn't be More

by Sascha Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley? , Keith Brewis
Mar 15, 2023 -

Rich Morton Mazda responded

Sascha, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Rich Morton Mazda does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Neal Johnson neal@richmorton.com

February 14, 2023

Kyle Thompson was outstanding. I took my wife to the dealership to test drive a BMW, which she’s been wanting for a while. Within an hour he was able to get her attached to the Maz More

by Tavon Bridges
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Thompson
December 21, 2022

Mike Hamilton was our salesman. He was knowledgeable, courteous, and very friendly. We had a GREAT buying experience. He even lead us to the easiest path home. Keep up the great More

by ronn1of2marshalls
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenny Weatherstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2022

Had fuel pump replaced, recall. Now car smells like gas on the interior. Told by service department. "I don't know what else you want me to do". The gas smell is only from one reaso More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Brewis
Dec 19, 2022 -

Rich Morton Mazda responded

Frank, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Neal Johnson neal@richmorton.com

November 28, 2022

I purchased a 2008 Porsche Boxster on or around September 22, 2022, the original deal was not terrible, but there were several punch list items that the salesman agreed to fix as part of the sale and to be i More

by reddog3189
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Burke, general manager
Nov 29, 2022 -

Rich Morton Mazda responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Rich Morton Mazda Team

October 10, 2022

jason and ryan helped me get into my new car. It was quick and easy More

by williewill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Grunder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan campbell
Oct 13, 2022 -

Rich Morton Mazda responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Rich Morton Mazda Team

August 22, 2022

This is my third car I’ve purchased from Rich Morton Mazda and each time Shan Marfani made sure I had the perfect car for me and made it so easy and simple I wouldn’t go anywhere else! More

by Csik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shan Marfani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ginger Forsythe
Aug 25, 2022 -

Rich Morton Mazda responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Rich Morton Mazda Team

August 11, 2022

TLDR: Be careful of the finance department of this dealership. Read everything you sign, triple check everything. While the salespeople are friendly and are reasonable, you can get royally screwed by More

by pivazyangnel
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lenny Weatherstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Burke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Rich Morton Mazda responded

We acknowledge your review and are currently looking into the events you’ve detailed.

July 29, 2022

I had a great experience buying my 2015 300S Chrysler. The sale woman were awesome and the manager truly worked with me in bring down the price of the car. Bravo Zulu to the saleswoman, very professional More

by Griffithdudley57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna was awesome and very professional.
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