If I could give them a 0 I would but it wasn't an option.
Rich Morton Mazda in Pasadena, MD is engaging in poor business practices. I bought a used vehicle from them on August 10. I did my due diligence and checked the CARFAX, Kelley Blue Book value, took it for a test drive, opened the hood, etc. The vehicle did have an extremely strong odor. My husband and I live in Southern MD and because of our distance to the dealer and 3 small children we took the vehicle home with a written "I Owe You" from the dealer that they would pick up the car and clean and deodorize it through a process that involves cleaning the vents. They picked up the vehicle and returned it to us on August 14 but it still had a very strong odor. I paid to get the car detailed with my own $ yesterday. Today the detailer replaced the air filter for me as well only to find mouse/mice droppings and urine on the filter which was the source of the odor. I called the General Manager and he was unwilling to do anything about it, was rude, and didn't acknowledge that they never did their due diligence and actually cleaned the vehicle like they described. I can't understand why the detailer found the source of the issue but the dealer did not. This vehicle 'passed' a MD inspection.
I reported them to Fox 45 Baltimore News, BBB and Mazda Corporate but this level of professionalism is unacceptable.
I would like this story to get air time so other customers won't be taken advantage of.
The pictures I have show food the mice carried into the air filter compartment, and the urine/feces filled air filter.
We were also told by the detailer that a mouse (or mice) still may be in the vehicle so we laid traps tonight. This is completely unacceptable and uncleanly. I have 6-month old twins and a 4-yr old who have been inhaling that waste. In addition they have touched parts of the car. The dealership needs to take this vehicle back and return me my money. They did not hold up their end of the bargain which was eliminate the source of the odor