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Richard Chevrolet

Cheshire, CT

4.5
419 Reviews

1405 Highland Ave

Cheshire, CT

06410

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Showing 419 reviews

April 06, 2023

Very professional and knowledgeable. When you drop your vehicle off you drive into a very clean bay and are greeted with a smile.Than you are introduced to your technician who very polit More

by Copyritejim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
March 13, 2023

Great service with quick turnaround. App doesn’t link with scheduling at the service Dept More

by DMal
Recommend Dealer
Yes
Employees Worked With
John
Apr 07, 2023 -

Richard Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. We looked into the issue with our app, and it has been corrected. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 08, 2023

Don Basil in service was amazing to work with for my oil change. I have an Audi but Don was recommended to me so I brought my car here for service. He got the parts for me in less than 24 hours, was waiting More

by Terrilljes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Basil
December 06, 2022

One of the best Servive experiences I’ve ever had! I brought my vehicle in for service and was greeted by Don Basil. He listened to all my concerns, made his notes then went over the services that we More

by Golf guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Basil
June 28, 2022

I pulled into the Richard Chevrolet service dept. for scheduled service and was greeted by one of their service advisers Sid Greatorex. Sid had a smile on his face and introduced himself to me and ma More

by Golf guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sid Greatorex
May 20, 2022

After contacting the dealer and explaining that it was a 3hr drive for us to get there the salesperson assured me that they give great money for their trade ins, after driving all the way to Connecticut fro More

by spooner513
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Names not known
May 24, 2022 -

Richard Chevrolet responded

Hi John. We are disappointed to hear that you were unhappy with your experience at our dealership. We reviewed the phone calls that transpired prior to your visit, and we verified that the salesperson did not provide any assurances on the trade value of your vehicle. With the understanding that you were coming from quite a distance away, our salesperson asked you about your intentions in the event that the trade price did not turn out as you expected. You indicated that you were basing your anticipated trade value off of Kelly Blue Book’s low end value, and you believed you would receive that as a minimum. Thus, you would continue with the process at our dealership. We did not guarantee a KBB value over the phone, and we indicated that we would still need to see the vehicle before giving you a number on your trade. We regret that your experience was not as you anticipated. At Richard Chevrolet, customer satisfaction is our number one priority. We apologize if there was any misunderstanding that lead to your dissatisfaction.

May 02, 2022

The staff was amazing. ..helped with all my needs and answered all my questions. Would definitely purchase from thus location in the future. More

by Chrisg225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKenna
February 27, 2022

I dealt with Pete from the service department. He was professional, informative, and returned my call in a timely fashion. I had a great experience with him! More

by Kmrc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
February 22, 2022

Never got a response to my interest in a vehicle. That's all I have to say More

by Nickpowadiuk
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Feb 23, 2022 -

Richard Chevrolet responded

Hello, Nick. We would be happy to assist you! However we have no record in our database of you contacting us on a vehicle. Please let us know the best number to reach you. Alternatively, you may reach us at 203-272-1000 and ask for Sales. We look forward to assisting you!

February 07, 2022

I was looking for a used car. They were accommodating and friendly. My only issue was that while the car fax showed no prior accidents, it was obvious to me that there was one and I would have appreciated a More

by anton350
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Lamb
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