Richard Karr Motors

Great Car Purchase Experience Richard Karr Motors is the best in all areas from service to used cars to new cars. Always friendly, professional and extremely fair. Having purchase Richard Karr Motors is the best in all areas from service to used cars to new cars. Always friendly, professional and extremely fair. Having purchased numerous new and used cars, Richard Karr Motors is by far the best car buying experience you will ever have. Additionally, their service department led by the master, Mike Lee is the best in the business. I would recommend this dealership everyday, all day! Keep up the great work! More

All around great dealer Have had body work done at the collision center about a year ago, and recently purchased a used vehicle. Both experiences were outstanding and better Have had body work done at the collision center about a year ago, and recently purchased a used vehicle. Both experiences were outstanding and better than expected. They have some great employees. Car purchase was fair and relatively haggle free. Highly recommended!! More

Really poor service Recall notice on a 2006 LaCrosse for the headlights. Just received notice from GM a couple weeks ago and it had been acting up so took it in. The noti Recall notice on a 2006 LaCrosse for the headlights. Just received notice from GM a couple weeks ago and it had been acting up so took it in. The notice plainly stated that it would likely occur under 150K miles and prior to 12 years. It DIDN'T say that was all it would cover. Someone named Leonard advised my son, a college student, that it wasn't covered. He called me on the phone to explain that they were only authorized to replace them on recall up to 150K miles. OK, no biggie, I'll call the factory rep. Asked him for the number and he said he didn't have it. That kinda did it for me. My son said he was kinda rude with him but I thought he was just being a little sensitive. When he demonstrated he couldn't care enough to get me a number I was convinced he couldn't give a crap about our issue. Can't believe they stay in business with that kind of attitude. More

Horrible customer service. I came in at 7am (6:59 on my phone) and pulled the door, it was locked. It was also 35 degrees outside and the men inside looked up, and went back to I came in at 7am (6:59 on my phone) and pulled the door, it was locked. It was also 35 degrees outside and the men inside looked up, and went back to their work leaving me outside in the dark. A minute or so later one came over and unlocked the door but didn't open it or acknowledge me at all. I walked in and was immediately greeted with them telling me there were other customers that had already been waiting and I was 3rd or 4th in line. That's fine, but I hadn't even opened my mouth and they were ready to curtly inform me I wasn't first. It was bizarre. Several other instances happened that just reflected poor training and listless employees. The manager then came over and when I addressed these issues with him he told me that I must also have mornings where I snap at people. I told him not at my JOB I don't. He said "Oh id like to hire you then, I like hiring "perfect people"" and walked off. Ridiculous. The manners of this staff were atrocious, and after they repair my car today I will not be returning. There is another dealership in Temple and I'd rather drive the 30 minutes to receive better service than this. It seems like the training they had was either ineffective or did not resonate with the staff in their day to day interactions because I felt like I was an inconvenience and a trouble instead of a customer. Just awful. More

Buyers Beware! I bought my first vehicle in 2003 from Richard Karr. I went back in 2008 thinking I would buy another and the salesman made me so mad that I just got I bought my first vehicle in 2003 from Richard Karr. I went back in 2008 thinking I would buy another and the salesman made me so mad that I just got up and walked out. I ended up getting a better deal at another dealership. This time I went to see them and they were all ready to put me in a new vehicle and I drove it over the weekend and when it came to my trade-in allowance, they tried to give the lowest amount possible. What is bad about it, two other dealerships had offered me about $5000 more. When I went to return the vehicle, one of the managers made some very rude and inappropriate remarks to me after I told him that I was sorry that we could not come to an agreement on my trade-in. I went to Garlyn Shelton in Temple and got a better deal on my new Yukon and a xxxx of a deal on my trade-in. Very grateful to Adam and Matt! Great experience over in Temple! More

Love My Caddie I've been dealing with Richard Karr Motors since 2011, just rolled 50,000 miles today. The service department has always been professional and polite. I've been dealing with Richard Karr Motors since 2011, just rolled 50,000 miles today. The service department has always been professional and polite. I've had to use the body shop, oops, and received excellent service. I would definitely recommend Richard Karr Motors. More

Happy Happy Happy Great people. Great attitudes. Good.salesmanship. laughter. Caring.informative. clean facility:floors restroom individual offices. Staff dressed well Great people. Great attitudes. Good.salesmanship. laughter. Caring.informative. clean facility:floors restroom individual offices. Staff dressed well and looking professional. I'm a customer to stay!!.Grayling aka cornbread. More

Bad Place for Service Richard Karr Motors may be a good place to purchase a car or truck but do not take your vehicle there for body shop or service work. You're better o Richard Karr Motors may be a good place to purchase a car or truck but do not take your vehicle there for body shop or service work. You're better off making that drive to Temple Texas. My Cadillac Escalade went into the body shop at the beginning of this month and when I picked it up the oil sensor light came on and said to turn the truck off. Took it back, the manager at the body shop said that they would get it over to service and that they would take care of it. So they call back the next day and say that they're not taking care of it. I had to fight with them to get them to at least cover the test part of it. They said that they would cover the test part and that it was probably a oil screen (should have been a red light for me). So they run the test and we're in a rental car that they was suppose to be taken care of. I had a feeling that there was going to be issues with the rental so we returned it early. They call back on Monday and say it's the oil screen (should have known something then). I say ok go ahead and fix it. Get the truck back today 1-29 and it did the same thing and the Service Manager Mike Lee tried to talk to me like I was a dummy and then he insulted me and tried to come back with I'm not trying to insult you but her clearly was and he knew it and that's why he said that he didn't mean to insult me. At this point I was even more pissed. I said xxxx 1 time after being insulted and he wanted to end the conversation. He really wanted to end the conversation because he know that they didn't do a test on my truck, THINK TWICE BEFORE HAVING THEM TO DO WORK ON YOUR CARS AND TRUCKS. I'M STILL WAITING ON A CALL FROM THE OWNER WHICH I PROBABLY WILL NOT GET. SO I'M PRETTY MUCH STUCK WITH THE CAR RENTAL BILL AND THEY SCREWED ME OUT OF $256.00 BY NOT DOING A TEST TO GET THE REAL PROBLEM FIXED. TEMPLE CADILLAC WILL GET MY BUSINESS FROM NOW ON. More