Richard Lucas Chevrolet

I purchased a 2012 Suburban from this dealer on 29th of Aug, as of today Sep 26th i have not received my tags. My temp tags expired on Sep 17th and when i asked for extension i was told that by Finance MGR Aug, as of today Sep 26th i have not received my tags. My temp tags expired on Sep 17th and when i asked for extension i was told that by Finance MGR Jay that they cannot issue me 2nd set of temp tags, Jay had advised me at time of sale that if my temp tags expire prior to regular tags i should contact them and they will send me new temp tags. Since i live in Virginia (250 miles away) and dealership is in NJ, i cannot go to them every day however i have been calling and talking to different people and no one is willing to help me. I was told point blank by CJ my salesman that he cannot help me and i should be talking to George the manager. They are keep saying that documents were sent to REG USA a title work company and they are still processing the tags with DMV VA. I just spoke with DMV 8th time and they have no record of my VIN #. It has been 10 days that my vehicle has no tags, and i am unable to drive around, been taking TAXI to work. Is there anyone who can assist me or guide me to correct Legal Avenue???? Thank you for reading this and PLEASE DO NOT BUY CAR FROM THIS DEALERSHIP--- They have good prices but very very bad service... If you are buying cash then maybe this will be a good place for you but if you are going to finance please look for another dealer. More

I had a really great buying experience with this team. Mike gave us great service and allowed us to feel comfortable while car shopping. We drove from upstate NY to this place in NJ to purchase this car. Mike gave us great service and allowed us to feel comfortable while car shopping. We drove from upstate NY to this place in NJ to purchase this car. More

I found this vehicle (2012 Impala) online and I am from Canada so there were lots of questions about it and how I would go about the purchase. Mr Brack was very accomodating and patiently answered all of m Canada so there were lots of questions about it and how I would go about the purchase. Mr Brack was very accomodating and patiently answered all of my questions and concerns. He also sent me up to date pictures of the vehicle from all angles. He ( Mr. Brack) made me feel confident that this was a good vehicle so I purchased over the phone. When I went to pick it up the vehicle was exactly as he had described it. There were no surprises and no hidden or additional charges. This young man was very professional. The overall experience was positive. I would deal there again. A special thankyou to Hanna for guiding through the wiring payment procedure. Douglas Fawkes More

BELIEVE THE OTHER REVIEWS REGARDING MR. JAY GREENBERG. This individual tried to scam my elderly parents out of almost $2k and I had to excalate to GM customer service to get it resolved. This dealership i This individual tried to scam my elderly parents out of almost $2k and I had to excalate to GM customer service to get it resolved. This dealership is no better than its worst employee. More

My wife and I had an enjoyable car buying experience. The level of customer service and vehicle knowledge was superb. The salesperson (Shumar Boseman) that worked with us made us feel very comfortable in mak level of customer service and vehicle knowledge was superb. The salesperson (Shumar Boseman) that worked with us made us feel very comfortable in making our 2012 Malibu purchase. We had intentions of purchasing a 2011 Malibu, but Shumar showed us a 2012 model that had less mileage and was very comparable in pricing. Furthermore, Shumar and his colleagues demonstrated warm personalities and patience for our needs. We definitely will recommend Richard Lucas Chevrolet to our family and friends! More

I found a car at the Richard Lucas site online and went to the dealership to check it out. My Sales Representative was Michael Brack and I can't express enough how easy he made the process. I am a single to the dealership to check it out. My Sales Representative was Michael Brack and I can't express enough how easy he made the process. I am a single woman, shopping for a car alone. I had just had a recent experience with another dealer where I was treated like I was stupid because I was a female. NOT at Richard Lucas. There were no lies or pressure like I had previously experienced. Mike was extremely professional, thoughtful, informative, and made me feel like I was taken seriously (which I loved). He knew every detail of the car as if he had been driving it for years. I purchased the vehicle I went in to look at, Jorge was also VERY accomodating when it came to securing the finacing and Jason was GREAT when it came time to sign the contracts. It will be a few years before I buy another car but they have my business for LIFE!!! I have always loved Chevys and now I have my own exceptional Chevy dealer to go to. I will also recommend them (especially Michael Brack) to anyone I know who is looking to purchase a vehicle. Thank you Richard Lucas and especially Michael Brack for making the whole process at your dealership such a great experience. If I could I would give you more stars on the rating!!!!!!! More

Went in for warrenty work and they couldn't find any problems. I still had same problem two days later , went to different dealer and problem was fixed. All THEY SEEM TO WANT TO DO ,IS SELL YOU SERVICES problems. I still had same problem two days later , went to different dealer and problem was fixed. All THEY SEEM TO WANT TO DO ,IS SELL YOU SERVICES SO THEY CAN MAKE MONEY. More

Shumar helped me get a used car at a great rate, go check him out! The service was also quick and easy and I was on the road in no time. him out! The service was also quick and easy and I was on the road in no time. More

This place Is terrible! All the new 5 star ratings are from their own employees making them up! It's a shame that they would cloud the integrity of this site like that. Believe what you want. Just be prep from their own employees making them up! It's a shame that they would cloud the integrity of this site like that. Believe what you want. Just be prepared! DO NOT LEAVE A DEPOSIT!! More

My husband and I recently became parents to twin boys. As they grew, so did our need for more room. We went to Richard Lucas to investigate our options. They presented us with a great deal on a new Trav As they grew, so did our need for more room. We went to Richard Lucas to investigate our options. They presented us with a great deal on a new Traverse. We were thrilled. They took excellent care of us. We couldn't be happier with both the experience and the vehicle. Thank you! More