Richard Lucas Chevrolet

Avoid the service department. .. I don't know anything about the car buying side of this business but the service department is terrible... EVERY TIME I go there, there is a proble .. I don't know anything about the car buying side of this business but the service department is terrible... EVERY TIME I go there, there is a problem, no exaggeration EVERY TIME - low fluid levels, low tire pressures, misassigned valve sensors after changing tires, missing valve caps, filthy - mudcovered floor mats, oil steery wheel, squealing brakes, ... they say they do a multipoint inspection yet miss everything ... it makes me wonder if they are doing the actual service... is that cabin filter really getting changed? is that transmission fluid really getting changed? to top it off, no loaner car program, and they have this bad habit of not calling when the service is done and then closing for the day before I can get my vehicle.... AVOID this place, there are plenty of others in this part of NJ.... Also, I had earned rewards for the $1,000 I spent on service, but was unable to use because I had a discount from their website... seems petty.. More

Marty, Vincent, and Vinny were true professionals. We were extremely impressed with their professionalism and friendly manner. We were not rushed, they took their time to explain everything. Very h We were extremely impressed with their professionalism and friendly manner. We were not rushed, they took their time to explain everything. Very helpful in going over the features of our new vehicle. More

This is the 3rd Chevy my husband and I have purchased from Lucas Chevrolet in the last 22 years. We always had reliable service with purchasing our trucks and after when they needed repairs. We had the from Lucas Chevrolet in the last 22 years. We always had reliable service with purchasing our trucks and after when they needed repairs. We had the pleasure of working with your Sales Consultant Andres Gonzalez, along with Mike Howe and Vinny Frasco. All were very knowledgeable and extremely helpful about the vehicle and with offering warranties. We will definitely be back again. More

Dealership was pretty quick with everything. Sales were good, reasonable. Customer help was good. Nice people. Sales were good, reasonable. Customer help was good. Nice people. More

Bought an EV in June 2022 for the window sticker. No problems, no hassles, and got everything I wanted for the window sticker price and all manufacturer incentives. I went back in June 2023 for ano No problems, no hassles, and got everything I wanted for the window sticker price and all manufacturer incentives. I went back in June 2023 for another EV and they charged me 4k over the window sticker just because all of the other dealers in the tri state had been doing that on this model during the pandemic xx. Wound up splitting the difference, but I really wanted to walk away. I only paid the extra 2k price gouge because I wanted the car and didn't have to go to the dealership, listen to sales pitch. I took from their inventory, I should have paid 2k less for being such and easy going and repeat customer. The facility is newer, comfortable, and clean if you have to go there. Been using the service for years and have had okay to good experiences with the quality of service since 2004. That bieng said, the have a new large indoor service center, friends and family I sent there have had to redo tire balance. I don't think I ever had tires here, but recently I have not felt like a valued customer. Overall, this is your average Chev dealer. More