Richard Lucas Chevrolet

Disappointed with the service at this dealership We just purchased a 2015 Chevy Tahoe LTZ. Being a demo car and a leftover 2015, we did get a great deal on the vehicle, so that was a plus. Our sales We just purchased a 2015 Chevy Tahoe LTZ. Being a demo car and a leftover 2015, we did get a great deal on the vehicle, so that was a plus. Our sales person was friendly and not at all pushy or aggressive like most salespeople tend to be. Syed was a pleasure to work with. He did seem a bit unfamiliar with the vehicle and lacked confidence when we asked him questions, but maybe he was just knew. He did get all our questions answered though quickly. That being said, when we arrived to pick up our vehicle the next day, it was pouring rain so we didn't stop to really check anything out. On our way home, I looked in the backseat and saw crumbs and dirt all over the backseat. No one even vacuumed the car!! If this is what you call "detailing" you should be ashamed. In addition, we arrived home and got a message on the dashboard stating the oil life was low. Really? We just bought a $70,000 car from you guys and you didn't have the decency to give us a clean car with a fresh oil change??? They left all the protective stickers on inside so I had to clean all the sticky residue off myself and vacuum the entire interior of the car because they failed to do so. Despicable and embarassing. They didn't have an extra key for us either. When have you ever bought a car and they didn't have two sets of keys for you ready to go? Ugh. I would never buy a car from them again. I wouldn't have even bought this one had they had others similar at other dealerships. So yes we got a good deal but I think we could have got a great deal anywhere else too. Look elsewhere for a new Chevy. UPDATE: Since submitting our original review, the sales department reached out to us to apologize and offered to correct the aforementioned issues. My husband went there today to pick up his spare key which they had called to say they found. So he went there with the intention of picking it up and leaving quickly. Instead, when he arrived they told him they had to program it and it would take 20-45 mins. Being a business owner, he had places to be and appointments with potential customers but he figured he would wait so he wouldn't have to make a second trip. Long story short, after numerous assurances it would be ready soon, he walked out 2 HOURS later!!!! Had he known He could have rescheduled his appointments or arranged for me to pick him. He missed a meeting with a customer and numerous other obligations which cost us money because the service department lied and clearly has no clue what they're doing. The worst. If we never have to go back there again it will be too soon!!! Buyer beware. If you're in NJ go to Elkins Chevy or All American Chevy, where we should have gone in the first place. Bought cars from them in the past and they were amazing!! Great service, lots of inventory and awesome deals! More

seamless Went to Richard Lucas Chevrolet as my first and only stop browsing for a used car. I didn't think I would be able to lease a new car but they made tha Went to Richard Lucas Chevrolet as my first and only stop browsing for a used car. I didn't think I would be able to lease a new car but they made that happen and I went home the same day with a brand new 2016 vehicle! Everyone was very friendly and it was an overall positive experience. More

2015 Cruze I went there wanting to trade my van and get a new Cruze now that my kids are driving. My experience was nothing but great. I was helped by Ryan Gast I went there wanting to trade my van and get a new Cruze now that my kids are driving. My experience was nothing but great. I was helped by Ryan Gastgeber who was very knowledgable about the vehicle. Ryan and Rocky went above and beyond to make it happen at a monthly payment I could afford. I was in and out in record time. Will definitely go back when I am ready again for a new car. More

Oil change I came in just for a oil change and simply asked the worker Adrian Diaz what is my tire pressure suppose to be at. When I returned back to my car he p I came in just for a oil change and simply asked the worker Adrian Diaz what is my tire pressure suppose to be at. When I returned back to my car he put the air in tire for me just because I asked about it which I thought was very kind and thoughtful of him :) ! More

Amazing Experience Customer service was great. Representative was wonderful. Price was right in my range and the car runs smoothly. Very thankful for everyone's help and Customer service was great. Representative was wonderful. Price was right in my range and the car runs smoothly. Very thankful for everyone's help and I would definitely recommend this dealership to anyone. More

Excellent Service Service was excellent! I never felt pressured into making a purchase and they were willing to meet my specific need and price range. One of the best e Service was excellent! I never felt pressured into making a purchase and they were willing to meet my specific need and price range. One of the best experiences I've ever had! More

Best Experience I was very happy with my sales person and I would LOVE to by more cars in future from them. Thank you guys for all your help. I was very happy with my sales person and I would LOVE to by more cars in future from them. Thank you guys for all your help. More

Efficient transaction. Personable and efficient salesmen. They honored advertised pricing. No hard sell. Very comfortable showroom. Adequate parking for customers. I wo Personable and efficient salesmen. They honored advertised pricing. No hard sell. Very comfortable showroom. Adequate parking for customers. I would buy another car at Richard Lucas. More