Richards Honda

I had an amazing experience at Richards Honda! Katina was extremely helpful from the moment I walked in. Her smile was infectious, and her professionalism and customer service were truly exception Katina was extremely helpful from the moment I walked in. Her smile was infectious, and her professionalism and customer service were truly exceptional. What impressed me most was that I never felt like her service ended once the sale was complete. She was available every time I called and went out of her way to make sure my vehicle was beautifully detailed inside and out. She even took extra time with someone who isn’t very tech-savvy to patiently walk me through all the different features my new truck offers. I highly recommend Richards Honda, and when you go, **ask for Katina by name!** Thank you, Katina and Richards Honda, for my beautiful new vehicle and, most importantly, for providing first-class customer service from beginning to end! More

Good Morning I am so happy with my car purchase! I didn’t know where to go and write a review so I’m hoping I can write it here! My experience was OUTSTANDING! My saleswoman was Katina! She was ev I didn’t know where to go and write a review so I’m hoping I can write it here! My experience was OUTSTANDING! My saleswoman was Katina! She was everything you want to see in a salesman’s! She went above and beyond for me & my purchase! She is by far THE BEST I have ever dealt with! Thank You Katina for everything and making this process absolutely smooth & Amazing! I don’t have the words to explain how amazing our experience was! We drove 2.5 hours to Baton Rouge was handled terribly by other dealership La in the area, Richards Honda was our last stop before heading back home … so thankful we stopped! You had exactly what we were looking for and in our price range! Thanks for being awesome! Keep shining Katina & Richards Honda!!! More

Good Morning I am so happy with my car purchase! I didn’t know where to go and write a review so I’m hoping I can write it here! My experience was OUTSTANDING! My saleswoman was Katina! She was ev I didn’t know where to go and write a review so I’m hoping I can write it here! My experience was OUTSTANDING! My saleswoman was Katina! She was everything you want to see in a salesman’s! She went above and beyond for me & my purchase! She is by far THE BEST I have ever dealt with! Thank You Katina for everything and making this process absolutely smooth & Amazing! I don’t have the words to explain how amazing our experience was! We drove 2.5 hours to Baton Rouge was handled terribly by other dealership La in the area, Richards Honda was our last stop before heading back home … so thankful we stopped! You had exactly what we were looking for and in our price range! Thanks for being awesome! Keep shining Katina & Richards Honda!!! More

Contacted dealership, left messages three different times and have never recieved a call back. They sold us extended warrenty and promised it covered everything and it DID NOT!!! Had problems with car, conta and have never recieved a call back. They sold us extended warrenty and promised it covered everything and it DID NOT!!! Had problems with car, contacted the next day and they would not fix it. I have had a horrible experience after purchase. More

If you need a new car go to Richard’s Honda off Millerville and ask for Ridge! He’s the best salesman and so helpful. He went above and beyond to find the exact car that I was looking for and in my Millerville and ask for Ridge! He’s the best salesman and so helpful. He went above and beyond to find the exact car that I was looking for and in my price range. We had the best experience with him! Thank you for making this process so easy. There was never a feeling of pressure to purchase a car that day. Overall experience was wonderful, and I couldn’t recommend him enough. Even weeks after purchasing the vehicle, I have reached out to Ridge with questions about the car and I immediately get a phone call with him saying “what’s going on Jamee” It’s the little things that make me appreciate him that much more. More

My appointment was for 9:00 am this morning for a recall, oil change and tire rotation. I was here early and after more than 1 hour and 45 min. I am still waiting. What's the purpose of an appointment? oil change and tire rotation. I was here early and after more than 1 hour and 45 min. I am still waiting. What's the purpose of an appointment? More

I'm 100% satisfied with my purchase of 2013 corolla and customer service I received. Just wish I could have gotten the mirror repair and the windshield replacement same day. customer service I received. Just wish I could have gotten the mirror repair and the windshield replacement same day. More

I recently purchased a Honda CRV from Richards Honda, and I would like to share my experience, which unfortunately had some significant drawbacks. While the overall process went relatively smoothly, there we I would like to share my experience, which unfortunately had some significant drawbacks. While the overall process went relatively smoothly, there were a few areas that left me dissatisfied and questioning the integrity of the dealership. I must acknowledge that they did have a good inventory of vehicles, unlike some other competing dealerships. Firstly, during the initial discussions, I was given an inaccurate estimate of the monthly loan payment. When I entered the finance office of the dealership, I was introduced to the very limited warranties they were offering and was suggested to purchase additional warranties such as oil change and tire rotation for four years, gap insurance, bumper-to-bumper coverage, etc., all for additional fees accumulated into my loan. It was disheartening to learn that the true payment amount was much higher than I had anticipated. I believe it would have been more transparent and fair if they had provided the exact payment information upfront, prior to me committing to anything or signing any binding documents. This lack of clarity made me question the reliability of their financial estimates. Secondly, one of the advertised incentives was only one year (maximum of two) of free oil changes. However, I was disappointed to discover that other brands, such as Toyota, offer up to two and a half years (maximum of five) of complimentary oil changes. Consequently, I was offered the option to add four years of oil change and tire rotation for an amount that was only slightly less than the out-of-pocket cost without any warranty. After discussing this with the financial agent and her supervisor, who realized the inconsistency, they confirmed that the complementary oil change was indeed offered for two years, making the additional highly suggested warranty unnecessary. Adding such unnecessary warranties to a 72-month loan seemed impractical. This situation further made me question the value I received with my purchase. Clear and consistent communication regarding incentives is crucial to ensuring customer satisfaction. Furthermore, approximately two weeks after taking possession of my new car, I received an alarming letter from my insurance company stating that my insurance policy had been rejected due to the car not being properly registered in the state. Concerned and confused, I immediately contacted Richards Honda to address this unexpected issue. Unfortunately, my initial call was met with a dismissive attitude from the dealership, as they disregarded the insurance company's notification, claiming it to be baseless. However, after conducting a thorough investigation, they eventually called me back to acknowledge their mistake. It turned out that due to the temporary registration status of my car and the fact that my insurance provider was All-State, this unusual situation had arisen. Furthermore, I would like to highlight a concerning issue that arose after we purchased the vehicle before we left the parking. One of the involved parties suggested that we provide a 5-star review, indicating that it would affect their end-of-year bonus, even if we were only satisfied with their performance and not with other aspects of the dealership. This request raises concerns about the evaluation of an employee's performance based solely on customer satisfaction with a particular department of the dealership. It is unfair to put customers in a position where they feel compelled to give a positive rating to the entire experience when they may be dissatisfied with specific processes while satisfied with other areas. While I understand that mistakes can happen, these issues collectively cast a negative light on my overall experience with Richards Honda. As a customer, I believe it is essential to receive transparent and reliable information throughout the car purchasing process. I hope that my feedback helps highlight areas where the dealership can improve More

The best all around dealership everything about richardshonda is amazing from staff to cleanness friendly fast and honst richardshonda is amazing from staff to cleanness friendly fast and honst More