Richards Honda

Brought my accord in for 11:00 am appointment for routine oil change and tire rotation. They told me it would be about 45 minutes. I have been here for 2 hours now and have not heard from anyone. So I found oil change and tire rotation. They told me it would be about 45 minutes. I have been here for 2 hours now and have not heard from anyone. So I found someone to get an update. Lane tells me my car has not even been looked at as of 1:00 PM and could not tell me when it would be looked at. He said he has been “insanely busy”, but there’s hardly anyone here. Richard’s Honda Service Department is horrible!! I do not recommend doing business here at all. More

Worst service department ever! !! Please do not take your vehicle here to get serviced! Only gave this review 1 star because it wouldn't let me select no stars....Spent over $17,000 !! Please do not take your vehicle here to get serviced! Only gave this review 1 star because it wouldn't let me select no stars....Spent over $17,000 over the past year and putting my vehicle in the shop there what seemed like every other week. I would have a repair done on my car and within the next week or two I had to put it back in the shop and they would tell me it was a different issue from the one they previously "fixed". From having my engine rebuilt to all my catalytic converters and O2 sensors replaced to my head gaskets redone to a new battery and new knock sensor & harness....the list goes on and on. I've even been charged for catalytic converters and O2 sensors that weren't even replaced when I was told they were, and then got charged even more when they had to "replace a faulty sensor" that was never changed in the first place. The last straw with this place was when I took it to them and they replaced the battery and "performed a battery terminal cleaning", because the battery I had purchased less than a year ago was supposedly bad. When I picked the vehicle up, it wouldn't even start, mechanic said that he just "forgot" to tighten the positive connector, when actually the positive connector doesn't tighten onto the post snug and didn't bother to mention this to me. I found this out today by almost getting into an accident when the positive cable came off of my battery with my 4 year old in the vehicle with me. I called the service department but all they would say is to bring it in and they would look at it....pay to have it towed to a place that is just going to lie and charge me $150 for a diagnostic (that they either don't do correctly or just not at all)? NO THANK YOU! I'm a nurse and I do not have the time to take my vehicle to the shop every other week. I bet if I had sold my vehicle to them like they were asking me to do, it would have been fixed properly then! I will NEVER bring my vehicle there again to have ANY kind of service done! And while I was thinking about purchasing my 2023 Pilot from them, I will be going somewhere else for that as well. I refuse to do business with a place that only cares about how much they can get out of a customer and not their safety! More

All of my family buys all of their vehicles from Richards Honda. Ms Katina made the experience better than I thought buying a car could ever be. The service team is amazing and friendly and knowledgeable. I Honda. Ms Katina made the experience better than I thought buying a car could ever be. The service team is amazing and friendly and knowledgeable. I would refer everyone I know to go see Ms Katina and the Richards Honda team!!! More

Karin was our salesperson and she went out of her way to make the process easy. make the process easy. More

Fantastic experience buying my CRV at Richards Honda. Eddie made the experience so easy and hassle free. I recommend him wholeheartedly! Eddie made the experience so easy and hassle free. I recommend him wholeheartedly! More

Professional, kind, and my experience at Richards was pleasant and quick. They are the best!! pleasant and quick. They are the best!! More

Raycer Doubleday was a great amazing service advisor and gave me to notch service . Thanks gave me to notch service . Thanks More

Richards Honda will take the extra step to make sure that you have a great experience. you have a great experience. More