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Richardson Buick GMC - Midland

Midland, MI

Overview
Employees
Reviews
Vehicles
4.6
160 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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2400 N Saginaw Road

Midland, MI

48640

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Showing 160 reviews

September 26, 2023

Prompt and courteous . Work was done in a timely fashion. Advice was offered about possible future repairs. More

by dsarafolean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Pangborn
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Sep 27, 2023 -

Richardson Buick GMC - Midland responded

Thank you for your review and for sharing your experience with us!

September 23, 2023

Took care of business and my car. Very professional highly recommend to my friends and family More

by dmbrown3376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Elder
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Sep 25, 2023 -

Richardson Buick GMC - Midland responded

We appreciate your review and recommendation! Thank you!

September 22, 2023

Don't ever lose Dawn, she is why we continue to come to this dealer for service. More

by cburnsmi61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Richardson Buick GMC - Midland responded

We hope to never lose her! Thank you for your review and feedback!

September 19, 2023

Poor quality service co ordination. I had a confirmed appointment for 10 am, 09/15/2023. When my vehicle arrived at service shop, I was simply informed that there was no such appointmen More

by rajib.bora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dawn Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Elder
Report | Print
Sep 19, 2023 -

Richardson Buick GMC - Midland responded

Hello - we will ensure that this feedback is brought to the attention of management to be addressed. However, if your username does not match your first and last name, we may not be able to locate your contact information in our system to follow up. Therefore, if you would like to speak directly with a manager, you are welcome to reach out to us at 989-631-1444. Thank you.

September 15, 2023

Professional explained everything clearly nice comfortable waiting room speedy service, friendly staff Convenient location Good promotion on the Buick product More

by bethbodrie
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Elder
Report | Print
Sep 15, 2023 -

Richardson Buick GMC - Midland responded

Thank you for taking the time to share this wonderful review with us! We appreciate hearing your feedback!

September 10, 2023

They are very Prompt, courteous, and helpful. They are Very professional yet they are friendly More

by parkerj6002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Richardson Buick GMC - Midland responded

Thank you for sharing this review with us! We appreciate your feedback!

September 10, 2023

I had an oil change and tire rotation. I pulled in with nothing wrong with my car and then left saying it was going to be $129 to replace a sensor. My husband said they must have either da More

by Kjcarson
Recommend Dealer
No
Employees Worked With
Dawn Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Johnson
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Sep 11, 2023 -

Richardson Buick GMC - Midland responded

Hello, we will ensure your feedback is brought to the attention of management to be addressed. However, without a full first name, we cannot guarantee we will be able to locate your contact information in our system. Please feel free to reach out to us at 989-631-1444 to speak with management about your concerns. Thank you.

Sep 11, 2023 -

Richardson Buick GMC - Midland responded

Kjcarson, Thank you for taking my call today! My apologies for your experience and for the miscommunication. I am happy to hear that your tire did not need a new sensor. In the future, please feel free to reach out to me directly. Thank you again for sharing your experience with me. Aaron Erway General Manager Betten Baker Buick GMC Cadillac

September 08, 2023

Outstanding attention to customer. A caring attitude makes you feel important. Solved a non appointment problem from a drive through customer More

by WM.HARROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Elder
Report | Print
Sep 08, 2023 -

Richardson Buick GMC - Midland responded

You are important to us, and we're glad to hear our team was able to make you feel that way! Thank you for your review!

August 29, 2023

Excellent service Sherry, was awesome. She knew my husband had recently passed and she helped me put everything in just my name. Her kindness meant a lot to me. More

by nedybennett
Recommend Dealer
Yes
Employees Worked With
Sherry Elder, Sherry Elder
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Aug 31, 2023 -

Richardson Buick GMC - Midland responded

We are so glad to hear that Sherry was able to take care of you. Our condolences for your husband's passing, please let us know if there is anything else we can do to take care of you!

Aug 31, 2023 -

nedybennett responded

One thing that will be helpful, is that when I bring my car in for service other than an oil change if I could get a ride home or they could come and pick my car up for service. I live less than 5 miles from dealership.

August 29, 2023

2nd time trying to work with this dealer and it will be the last. Given a quote from sales rep set up appt took in they call me back and tried telling me double what quote was for a simple break job. Needl More

by Mattgrundas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dawn Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Goodwin
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Aug 31, 2023 -

Richardson Buick GMC - Midland responded

Hello - our management team has been alerted to your feedback and will do what they can to address the situation. Please reach out to us directly at 989-631-1444 if there is anything further you wish to discuss with our team. Thank you.

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