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Richardson Buick GMC - Midland

Midland, MI

Overview
Employees
Reviews
Vehicles
4.7
232 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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2400 N Saginaw Road

Midland, MI

48640

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Showing 232 reviews

December 04, 2023

So far the people I have dealt with upon delivery of my new Yukon has been excellent. Today at the service department the service writer I worked with was excellent. More

by gelza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 29, 2023

Good check in. Service was quick This was only an oil change Good bye No More

by WATKINSDE
Recommend Dealer
Yes
Employees Worked With
Mesha Mortensen, Mesha Mortensen
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November 26, 2023

Dawn was very professional, and curtoasy. Was quick and efficient in processing my problem. Thank you. More

by glgrigoras
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Johnson
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Nov 26, 2023 -

glgrigoras responded

Thank you for your help.

November 25, 2023

I noticed an oil smell a day or two after service, so I decided to check the oil level. It was overfill yet again. This is the 6th time in the last 10 oil changes that it has been overfilled. I have made t More

by Fishongetthenet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greggory Schramm is on the paperwork.
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Nov 25, 2023 -

Richardson Buick GMC - Midland responded

Fishongetthenet, My name is Aaron Erway, I am the General Manager at Betten Baker. Thank you for sharing your experience. On behalf of the dealership, I am sorry about this. I'd like to opportunity to speak with you, please call me at (989) 631-1444. 10 oil changes could take up to 3 or more years and to fill overfill your oil 60% of the time just does not seem right. That being said, anything is possible and I'd like to speak with you and make this right. Please contact me at your earliest convenience.

November 24, 2023

Fast For an oil change not much more to be said Appointment made on line. Received email that someone would be in touch. No response. Called several days later to confirm. Gentleman said it was in More

by JMBILLINGSLEY
Recommend Dealer
Yes
Employees Worked With
Don't know, visit was for oil change
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Nov 30, 2023 -

Richardson Buick GMC - Midland responded

Hello, we are concerned to hear about this experience and will ensure it is brought to the attention of management. Thank you.

November 21, 2023

The service was great and the people were so courteous it was so nice to have such customer friendly staff. More

by ButzinJ
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Johnson
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Nov 29, 2023 -

Richardson Buick GMC - Midland responded

We love to hear the staff was so friendly! Thank you for taking the time to rate and review us!

November 21, 2023

Our transaction with our dealer went smoothly and answered all our questions regarding buying my vehicle. More

by MYLIN1951
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Anzalone, Nick Wyman
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Nov 29, 2023 -

Richardson Buick GMC - Midland responded

Hello! Thank you for this feedback! We are so glad the transaction was smooth and informative! We hope you enjoy your new ride!

November 18, 2023

Fast, courteous, friendly and informative They took care of my vehicle needs in record time. Christian was extremely helpful and courteous More

by naboos2000
Recommend Dealer
Yes
Employees Worked With
Christian Pangborn, Christian Pangborn
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Nov 29, 2023 -

Richardson Buick GMC - Midland responded

We are so happy to hear the service was fast, courteous, friendly, and informative! We are glad Christian was so great! Thank you for this feedback!

November 16, 2023

I received fast, complete service with a thoroughly professional, knowledgeable, and pleasant service representative! Thank you! More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Pangborn
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Nov 21, 2023 -

Richardson Buick GMC - Midland responded

Lisa, we are so happy to hear the service representative was professional, knowledgeable, and pleasant! We appreciate the feedback and look forward to working with you again in the future!

November 11, 2023

I had thought I had a 10:15a appointment but it was actually a9:00a appointment but Christian got me in & took care of my car More

by Nstuart27
Recommend Dealer
Yes
Employees Worked With
Christian Pangborn, Christian Pangborn
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Nov 14, 2023 -

Richardson Buick GMC - Midland responded

We are happy to help! Thank you for sharing this review with us!

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