Richardson Chrysler Jeep Dodge

Service Review Service department is top notch. I have been to several dealerships in the area and RIchardson CJDR is the best. Steves runs his dept like a well oile Service department is top notch. I have been to several dealerships in the area and RIchardson CJDR is the best. Steves runs his dept like a well oiled machine. More

AMAZING! So when buying a car from Richardson CJDR it so different then trying to buy a car from somewhere else, where they ask for proof of income and 10 refe So when buying a car from Richardson CJDR it so different then trying to buy a car from somewhere else, where they ask for proof of income and 10 references. Though my car was used. Edgar Martin who was my sales guy, was amazing along with Matt Major. They both talked me through the process of buying a car. And I am only 20, they treat you with respect and want to see you be happy with the car you are purchasing. I am recommending everyone i know who is looking to buy here. And just if in the future I plan to buy another I am going here for sure. More

Wonderful experience Colleen went out of her way for me and what I could manage. Todd did the numbers. These two employees are competent, considerate and understanding. Colleen went out of her way for me and what I could manage. Todd did the numbers. These two employees are competent, considerate and understanding. Those who also assisted with my purchase were so helpful! I would recommend this dealership to anyone. I am the new owner of a 2017 Jeep Cherokee TrailHawk!!! More

Great Service Department Great service and staff. This dealership covered issues that others did not cover including software updates that were missed at other dealer across Great service and staff. This dealership covered issues that others did not cover including software updates that were missed at other dealer across three service appointments. Very happy with the follow through and service at Richardson Chrysler Jeep Dodge. More

Excellent Great experience. I researched my car on the internet and once I decided, I requested quotes. Fred Stevens was my sales rep and quickly gave me a grea Great experience. I researched my car on the internet and once I decided, I requested quotes. Fred Stevens was my sales rep and quickly gave me a great price, no games. Both Fred and Todd (finance manager) were great and pleasant to work with. I would buy from them again. More

Great experience! Highly recommend Just bought my first car from Richardson Chrysler, Jeep, Dodge. Great experience working with Connor, Matt, Todd and David. These guys worked hard and Just bought my first car from Richardson Chrysler, Jeep, Dodge. Great experience working with Connor, Matt, Todd and David. These guys worked hard and provided a very transparent and smooth purchase environment... And were a ton of fun to work with. I will be back... Highly recommend! More

IN & OUT Thank you Jeff Biederman for a wonderful car buying experience I came in with a plan my wait time was short you move me right along to my paperwork. Thank you Jeff Biederman for a wonderful car buying experience I came in with a plan my wait time was short you move me right along to my paperwork. My financing which I came in there with was to a minimum and I was in and out I just want to thank you it was a wonderful buying experience and if I could buy another car tomorrow I would do it with you and your dealership it was awesome and I can't say enough.. More

Great Customer Service his was an awesome Experience with RCJDR. The reason I came to this dealership was my past experience with you. The customer service has always been his was an awesome Experience with RCJDR. The reason I came to this dealership was my past experience with you. The customer service has always been great. James Stewart was very sweet, he knew what I wanted. To me, that means he listened to me when we first spoke and did not try to steer me towards something I was not interested in. On the day of my purchase, I was actually in the hospital. James called me. Not to see when I would be in, but to see how I was doing and if there was anything that I needed. That meant alot to me an my son. So I will recommend my friends to come visit when they are in the market for a new car. The awesomeness did not stop with James. When I went to finance to see Chris, I was sick as a dog and he was very patient, excused me when I needed to go to BR, and went over contract word for word so that there was not any questions of my terms payments, etc.... Thanks RCJDR and Thanks Jamie Stewart! More

Once again job well done!! This is my second Durango that I have gotten from Richardson dodge. Murphy the best salesman in the business in my opinion, got me the right truck wit This is my second Durango that I have gotten from Richardson dodge. Murphy the best salesman in the business in my opinion, got me the right truck with everything I wanted, for the second time. I will continue to give Richardson Dodge my business for that reason alone. I should mention they have an excellent service department, best around. Thanks go out to all who helped. More

Runaround every time We bought two cars from this dealership on the same day, both with extended warranties. The warranties were sold as all inclusive, bumper to bumper c We bought two cars from this dealership on the same day, both with extended warranties. The warranties were sold as all inclusive, bumper to bumper coverage for 100k miles. The warranties were also supposed to include a free rental car if the dealership was going to keep your car for more than 30 minutes. Even an oil change at this dealership takes more than 30 minutes (in fact it averages about 4-6 hours for just an oil change). We have had no end of issues with these cars. One is a Dart and the other a Journey. The Dart has been especially troublesome. The main issue that I have with the service team is that they are perpetually 2-3 days "behind" and can't get to even diagnosing your car until you've let it sit in their parking lot for a few days. You can't schedule an appointment and come in to have your car diagnosed right then, no. You have to drop it off and then they give you this sob story about being understaffed and behind. This is a constant issue that I've had with them for YEARS and over the course of MANY service visits. They won't approve a rental until AFTER they've diagnosed your car. That means that you have to front the cost of the rental until they can finally get around to looking at the car that you SCHEDULED to be serviced. They are also either shady or untrained and will try to send you without a rental even if it's a factory safety recall that requires NO diagnosis at all. The fact is that it shouldn't be the customer that has to pay for the fact that they can't get their staffing problems straight and are constantly behind schedule. This dealership needs to resolve it's service issues and start honoring it's service appointment times with PROMPT service that embodies the spirit of the warranty agreements that they sell. They seem to have found a loophole in the warranty that they are exploiting so that they don't have to pay for rental cars. The other issue is that the warranty that they sold is only honored through THEIR service department unless you want to pay the $200 deductible fee to take it somewhere else. I actually had to do that once because they failed to diagnose and fix an issue 3 times in a row. I took it to another dealership and had it fixed correctly in less than a day, but it cost me $200. Bottom line, they are shady and try to avoid all costs at the expense of the customer. They struggle to properly diagnose issues. They are constantly late, understaffed and behind schedule. And they will ONLY work within the constraints of the warranty, so the warranty company dictates what they will and will not do to the car. They won't even TRY to diagnose an issue using basic common sense if the warranty company hasn't told them what to do next. More